Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational ownership ...
Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational ownership ...
Responsible for managing a team of IT professionals who support and maintain the applications used at the Distributed Product locations. This includes all deployed Business Systems and software used ...
Responsible for managing a team of IT professionals who support and maintain the applications used at the Distributed Product locations. This includes all deployed Business Systems and software used ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Support the Location Manager to ensure excellent service to customers * Product delivery & transfers * Monitor inventory of product and supplies required for daily operations * Complete and organize ...
Supervise and support frontline supervisors and unionized employees. * Plan, coordinate, and manage production schedules to meet operational priorities and deadlines. * Promote a culture of ...
Quick apply
Supervise and support frontline supervisors and unionized employees. * Plan, coordinate, and manage production schedules to meet operational priorities and deadlines. * Promote a culture of ...
Senior Assessor also supports the Manager/Director to plan and oversee the end-to-end delivery of assigned projects that will help ensure the projects are delivered within scope, budget and ...
Senior Assessor also supports the Manager/Director to plan and oversee the end-to-end delivery of assigned projects that will help ensure the projects are delivered within scope, budget and ...
Deposit Support Representative
Regina, SK · On-site
CA$21.42 - CA$25.20/hr
Delivering deposit cash management services and functions directly to Conexus staff and indirectly ... Supporting business banking, retail operations, internal departments, and 3rd party vendors
Deposit Support Representative
Regina, SK · On-site
CA$21.42 - CA$25.20/hr
Delivering deposit cash management services and functions directly to Conexus staff and indirectly ... Supporting business banking, retail operations, internal departments, and 3rd party vendors
Program Support Assistant
Saskatoon, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
New
Program Support Assistant
Saskatoon, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
New
Program Support Assistant
Regina, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
New
Program Support Assistant
Regina, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
New
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Through high support, including progressive learning, strong coaching, inclusive teamwork, and a ... Experience as an audit manager/senior manager on Reporting Issuer engagements required with PCAOB ...
Program Support Assistant
Regina, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
Program Support Assistant
Regina, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
Program Support Assistant
Saskatoon, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
Program Support Assistant
Saskatoon, SK · On-site
By streaming administrative systems, managing project data, and supporting financial documentation, your behind-the-scenes work will directly strengthen operational capacity and empower marginalized ...
Product Support Representative
Regina, SK · On-site
The Product Support Representative is responsible for supporting Brandt's coast to coast branch ... Confirm inventory availability and shipping timelines to manage customer expectations and enhance ...
Product Support Representative
Regina, SK · On-site
The Product Support Representative is responsible for supporting Brandt's coast to coast branch ... Confirm inventory availability and shipping timelines to manage customer expectations and enhance ...
Mental Health Support Worker
Regina, SK · On-site
Encourages residents to develop community-based support networks, in conjunction with the Case Management Supervisor or designate. * Answers the program department telephone and records/remits ...
Mental Health Support Worker
Regina, SK · On-site
Encourages residents to develop community-based support networks, in conjunction with the Case Management Supervisor or designate. * Answers the program department telephone and records/remits ...
The Contract Specialist plays a key role in supporting SHA's data governance framework, and is responsible for providing contract-related advice to the Director, Contract Management. Working largely ...
The Contract Specialist plays a key role in supporting SHA's data governance framework, and is responsible for providing contract-related advice to the Director, Contract Management. Working largely ...
The Contract Specialist plays a key role in supporting SHA's data governance framework, and is responsible for providing contract-related advice to the Director, Contract Management. Working largely ...
The Contract Specialist plays a key role in supporting SHA's data governance framework, and is responsible for providing contract-related advice to the Director, Contract Management. Working largely ...
Support Manager information
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
How much do support managers make in the US?
Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.
What is the role of a support manager?
A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What job categories do people searching Support Manager jobs in Saskatchewan look for?
The top searched job categories for Support Manager jobs in Saskatchewan are:
What cities in Saskatchewan are hiring for Support Manager jobs?
Cities in Saskatchewan with the most Support Manager job openings:
Full-time
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position is responsible for the strategic and operational ownership of Brandt's Salesforce ecosystem. The Salesforce Platform Manager leads all technical aspects of the Salesforce platform, including integration architecture, vendor coordination, and team leadership. During the Digital Transformation program, this role leads the IT workstream and serves as the primary technical liaison with Salesforce and third-party implementation partners. Post-implementation, this role owns the platform roadmap, manages the Salesforce support team, and drives continuous improvement across Sales Cloud, Service Cloud, Field Service, Marketing Cloud, Data Cloud, and Commerce Cloud.
Duties and Responsibilities
Program Delivery
- Lead the IT workstream for the Digital Transformation program, coordinating integration development across all enterprise systems
- Serve as primary technical liaison with Salesforce delivery team, Northteq (Aurora LOS) and other vendors as required
- Define and enforce technical standards, security requirements, and governance policies in consultation with other IT teams
- Lead technical design sessions, architecture reviews, and sprint planning
- Manage environment strategy across Development, Test, UAT, and Production orgs
- Ensure data migration quality, completeness, and validation
- Coordinate vendor relationships, contracts, deliverables, and financial controls
Ongoing Operations
- Own Salesforce platform roadmap and enhancement backlog prioritization
- Manage and mentor Salesforce support team (Administrators, Developers, Analysts)
- Oversee release management, deployment processes, and change control
- Maintain integration health monitoring and performance optimization
- Manage Salesforce licensing, vendor contracts, and operational budget
- Drive user adoption metrics and platform utilization
- Ensure security compliance, access governance, and audit readiness
- Coordinate with business stakeholders on enhancement requests and strategic initiatives
- Stay current on Salesforce releases and industry best practices; make recommendations to senior management accordingly
- Other duties as assigned
#LI-ONSITE
Required Skills
- Strong leadership skills and ability to mentor and coach team members to meet goals and objectives
- Able to effectively communicate in both technical and business-friendly language when appropriate
- Able to build and maintain lasting relationships with business units, corporate departments, key managers, and other stakeholders
- Ability to prepare presentations and conduct meetings for business units and/or Executive Management groups
- Strong problem identification and problem resolution skills
- Flexibility to adjust to shifting priorities and deadlines
Required Experience
- 7+ years of experience in enterprise software delivery or IT leadership
- 5+ years of hands-on Salesforce experience (configuration and/or development)
- 3+ years of experience leading technical teams or projects
- Preference will be given to candidates with a post-secondary degree or diploma in Computer Science, Information Systems, or related field
- Preference will be given to candidates with Salesforce certifications: Administrator, Platform App Builder, Integration Architecture Designer, or Application Architect
- Strong understanding of integration patterns including REST, SOAP, middleware, ETL and microservices
- Experience with enterprise systems integration (ERP, CRM, custom applications)
- Experience managing vendor relationships and contracts
- Experience with integration platforms is an asset
- Background in equipment dealership, manufacturing, or distribution industries is an asset
- Experience with dealer management systems is an asset