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Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

WebMD

Technical Support Engineer

Boise, ID · On-site

As a Technical Support Engineer you will work in a fast-paced environment, ensuring WebMD Ignite solutions are properly and effectively supported. You will use your technical expertise to investigate ...

Legion

Technical Support Engineer

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Technical Support Engineer Location: United States; Remote, MST or PST Experience: Mid Level Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Cadence

Technical Support Engineer

Livonia, MI · On-site

Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...

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Technical Support Engineer information

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How much do technical support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Hybrid, and 50% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description


Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Must be authorized to work in the U.S. without sponsorship.
Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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