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Technical Support Engineer Jobs (NOW HIRING)

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

Technical Support Engineer TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that ...

VIVOTEK

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Illumia, LLC

Technical Support Engineer

Scottsdale, AZ · On-site

This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences./ppThe Technical Support Engineer serves as the frontline technical ...

Illumia, LLC

Technical Support Engineer

Atlanta, GA · On-site

Technical Support Engineer Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Technical Support Engineer Burlington, Massachusetts, United States 10Beauty is a robotics startup based in Burlington, MA. We have raised $70M from some of the leading venture and celebrity ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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Technical Support Engineer information

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How much do technical support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 75% Full Time, 23% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Vivotek USA Inc

San Jose, CA • On-site

Other

Medical, Retirement

Posted 27 days ago

Job description

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company's expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users' needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Title: Technical Support Engineer

Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business grow. Providing customers with good services is the core philosophy and within our gene. The individual will support the team with the customer's technical issues via phone call, e-mail, remote session or on-site support. Technical Support Engineer is responsible for handling advanced technical issues, or cases in critical situations. They may take over cases from junior support engineer.  

Responsibilities:

  • Responsible for handling advanced technical issues including but not limited in hardware, software and cloud.
  • Assist junior support engineer to troubleshooting
  • Understanding how customers are using our product, what is their system architecture and propose solutions to optimize customer's system.
  • Creating/maintaining knowledge base/how to article/instruction for the product, to provide better customer to the customer.
  • Take customer satisfaction as a priority, support TSE team leader review and improve support processes to enhance efficiency and effectiveness.
  • Other duties as assigned.

Qualifications:

  • 5+ years of experience in CCTV/video security equipment industry
  • Bachelor's degree in computer programming, audio/visual or related field.
  • Excellent technical experience of higher-end CCTV, Access Control systems, VSaaS, VMS and other security equipment
  • Excellent customer-centric mindset with problem-solving abilities.
  • With accountability, follow up items until it is complete. 
  • With accountability, follow up items until it is complete.
  • Position requires to be onsite.  
  • Additional duties relating to the job may be added at the Manager's discretionary.

Benefits:

  • Comprehensive training and ongoing professional development opportunities.
  • Health insurance, retirement plans, and other benefits.
  • Opportunities for career advancement and growth within the company.
  • Positive and collaborative work environment with a supportive team culture.

If you are passionate about being technical and enjoy building relations with customers, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your resume outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

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