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Technical Support Engineer Jobs (NOW HIRING)

Options Technology Ltd.

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Sigma Computing

Technical Support Engineer

New York, NY · On-site

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Namely

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Order.co

Technical Support Engineer

Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Microsoft

Technical Support Engineer

Redmond, WA · On-site

$113K - $187K/yr

As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

AI Chopping Block

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Ralliant

Technical Support Engineer

Technical Support Engineer As a Tech Support Engineer, you will play a key role in supporting our customers worldwide, being able to cover the majority of Qualitrol Products: transformer monitoring ...

TensorWave

Technical Support Engineer

Las Vegas, NV · On-site

About the Role We are building our level 2 technical support team from the ground up, and we are looking for a Technical Support Engineer to join it. Our customers are not filing tickets about ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

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Technical Support Engineer information

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$79K

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How much do technical support engineer jobs pay per year?

As of Sep 14, 2026, the average yearly pay for technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

On-site

Options Technology Ltd.
See more jobs at Options Technology Ltd.external

Other

Posted 13 days ago

Key responsibilities

  • Support global clients by resolving complex, real-time technical challenges related to trading and cloud infrastructure.

  • Work directly with financial technology systems to troubleshoot and address technical issues.

  • Manage own projects independently while maintaining strong communication and organizational skills.

Job description

Technical Support Engineer

Location: New York

Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?
  • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
  • Continuous career development opportunities: We provide professional skills development and technical training.
  • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
  • Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria
  • Strong research, writing and communication skills.
  • Ability to work in a fast-paced and changeable working environment.
  • Customer service experience (comfortable working with senior management and business owners).
  • Exceptional organisational skills and strong attention to detail.
  • Desire to travel and see the world.
  • Ability to work independently and manage your own projects in a professional manner.
  • Solid competency in the following: Word, PowerPoint and Excel.
  • Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
Desirable Criteria
  • Previous start-up, technology or business experience.
  • Degree level qualification or equivalent in related field.
  • A passion for start-ups, innovation and financial technology.
  • Strong interpersonal skills with client facing experience.
  • Project management skills and proven ability to manage own workload.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!

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