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Service Delivery Manager Jobs (NOW HIRING)

Wisconsin

Payroll Service Delivery Manager

Madison, WI · On-site

$98K - $108K/yr

Payroll Service Delivery Manager Job Category: Academic Staff Employment Type: Regular Job Profile: Business Operations Manager Job Duties: The Payroll Service Delivery Team provides a variety of ...

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How much do service delivery manager jobs pay per year?

As of Jun 4, 2026, the average yearly pay for service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

More about Service Delivery Manager jobs
What cities are hiring for Service Delivery Manager jobs? Cities with the most Service Delivery Manager job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
Who are the top companies hiring for Service Delivery Manager jobs? The top employers for Service Delivery Manager jobs are:
What states have the most Service Delivery Manager jobs? States with the most job openings for Service Delivery Manager jobs include:
What job categories do people searching Service Delivery Manager jobs look for? The top searched job categories for Service Delivery Manager jobs are:
Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 64% Full Time, 35% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Operations Service Delivery Manager

Operations Service Delivery Manager

Element Critical

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country. Our mission is to meet the diverse needs of today's business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.
This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute. Come join our team!
OVERVIEW
Department: Customer Operations
FLSA Status: Exempt
Job Location: Austin, TX
Reports to: Operations Site Manager
Element Critical is seeking to add an Operations Service Delivery Manager who aligns with our company values of accountability, integrity, grit, and problem-solving.
We are seeking an experienced Operations Service Delivery Manager to oversee and manage data center service delivery operations. This role includes leading service order fulfillment, coordinating customer deployments, managing infrastructure installations, and ensuring accurate inventory and documentation. The ideal candidate will bring strong leadership, technical expertise, and a proven track record in data center operations and team management.
RESPONSIBILITIES
Responsibilities will include, but not be limited to, the following:
  • Manage and complete service order fulfillment and remote hands requests. Perform quality assurance (QA) for all completed Service Orders and document results.
  • Act as the delivery manager and subject matter expert for service order installation and main point of contact for technical issue resolution.
  • Complete installation of cage, cabinets, ladder rack, fiber tray and containment system.
  • Update Inventory detail upon completion of all Service Orders. Confirm NetSuite inventory detail asset records are updated with quality and accuracy.
  • Review Service Order item details and document exceptions.
  • Perform customer and carrier circuit troubleshooting, installation, termination, testing, and labeling of new cross connects.
  • Manage customer communications for preventative and corrective maintenance and emergent events.
  • Ensures timely customer case acknowledgment and response.
  • Identify, respond and escalate critical BMS and Network Services alerts.
  • Establish and maintain on-hand deployment inventory including fiber, copper and cabinets.
  • Create Purchase Orders (PO) for customer deployments, materials, contractor labor and supplies. Confirm PO is received, track material and supply commitment schedule and escalate delay.
  • Attend all customer deployment internal and external meetings. Own relationship for new deployments and existing customer requests.
  • Complete new customer onboarding with Sales team.
  • Perform backup Site Manager responsibilities.
  • Hire, manage, and train Operations Technicians.
  • Manage personnel schedules including shift assignment and coordination, time-off, and overtime.
  • Prepare, document, and present staff evaluations. Manage performance management issues timely and effectively.
  • Follow and enforce all Site Security access control methods and procedures.
  • Support Site Security access control system installation, monitoring and maintenance.
  • Develop and document standard operating procedures (SOPs).
  • Conduct individual and team meetings. Lead cross functional projects as assigned.
  • Conduct site tours for clients and Sales.
  • Build and maintain supportive working relationships with clients and sales account management.
  • Supervise work performance by vendor subcontractors to ensure adherence to standards, schedules, and specifications.
  • Maintain PDU panel schedules. Implement airflow management and energy efficiency standards and cost saving recommendations.
  • Support maintenance for critical infrastructure power, HVAC, fire detection and suppression, building management, local security and monitoring systems.
  • Manages the expedient resolution of all escalations and emergency response requests.
  • In the event of a network failure or critical infrastructure failure, assist Engineering and Facilities team with investigation, resolution and publish findings.
  • Complete customer incident root cause analysis and create Post-Mortem report.

REQUIREMENTS & QUALIFICATIONS
The ideal candidate will possess the following:
  • Associate's degree in computer science, Information Technology, or related field. Bachelor's degree preferred.
  • 5+ years of Data Center Management and Operations experience.
  • Proven leadership and decision-making skills. Work well with teams and all levels of the organization.
  • Customer deployment installation and project management.
  • Knowledge of data center electrical power generation and distribution, mechanical equipment, UPS, fire detection and suppression, building management and security systems.
  • Knowledge of common network protocols such as TCP/IP and experience with fault isolating and troubleshooting including LAN and WAN.
  • Proficient with network testing equipment.
  • Extensive experience working with network hardware such as multiplexers, routers, switches, patch panels, and media converters.
  • Experience creating purchase requisitions for site improvement projects, budget planning and expense control.
  • Good oral and written communication skills.
  • Experience managing staff performance, conducting evaluations, coaching, and team development.

Element Critical is a well-funded, fast paced organization that is seeking to make several acquisitions over the next few years and develop into a very strong national player. We offer the following benefits, in addition to a focus on growing our culture and engagement.
  • PPO and HDHP Healthcare Plans
  • FSA and HSA with above market Employer HSA Match
  • Dental and Vision Insurance
  • Employer Paid Disability and Life Insurance
  • Additional Group Insurances
  • Paid Vacation, Sick, and Personal Leave
  • 10 Company Paid Holidays
  • Paid Parental Leave
  • 401k with up to 4% Employer Match
  • Personal Development and Learning Opportunities
  • Employee Referral Program

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