ZipRecruiter

Log In

1

Online Service Delivery Manager Jobs (NOW HIRING)

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Apps Associates

Service Delivery Manager

Acton, MA · Remote

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

COMPUTACENTER PLC

Service Delivery Manager

Plano, TX · On-site

$135K - $165K/yr

The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role ...

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO : Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors Degree ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

$60K - $85K/yr

Service Delivery Manager Clearwater Analytics is the fintech platform trusted by the world's largest investment managers, insurers, and asset owners to power their investment accounting and reporting.

Ericsson

Service Delivery Manager

Plano, TX · On-site

Ericsson is seeking a highly motivated and results-driven Service Delivery Manager (SDM) to lead the successful execution of large-scale supply chain and hardware delivery programs across hyperscale ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a high-visibility customer in McLean, VA. The SDM will ...

Zones IT Solutions

Service Delivery Manager

Albany, NY · On-site

$120 - $140/hr

The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address customer challenges.

High Point Solutions, Inc.

Service Delivery Manager

$2.5K/wk

Who You Are The Service Delivery Manager is responsible for providing support and excellence in service delivery for all Managed Services clients. The ideal candidate will have a strong understanding ...

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Ability to create and manage yearly IT budget for client. * Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually ...

next page

Showing results 1-20

All JobsTransportation and Storage JobsLogistics JobsWarehouse Delivery Manager JobsOnline Service Delivery Manager Jobs

Online Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do online service delivery manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for online service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

What is an online service delivery manager?

An online service delivery manager oversees the planning, implementation, and management of digital services provided to customers or clients. They coordinate teams, ensure service quality, and utilize tools like project management software to meet performance standards and client expectations.

What is the career path for an online service delivery manager?

The career path for an online service delivery manager typically starts with roles such as service coordinator or support analyst, progressing to senior service delivery manager or operations manager. Advancement often involves gaining experience in project management, developing leadership skills, and obtaining certifications like ITIL or PMP to move into higher management or strategic roles within IT or customer service departments.

What is the role of an online service delivery manager?

An online service delivery manager oversees the planning, implementation, and management of digital services to ensure they meet quality standards and client expectations. They coordinate teams, monitor service performance using tools like dashboards, and optimize processes for efficiency and customer satisfaction.
More about Online Service Delivery Manager jobs

What cities are hiring for Online Service Delivery Manager jobs?

Cities with the most Online Service Delivery Manager job openings:

What states have the most Online Service Delivery Manager jobs?

States with the most job openings for Online Service Delivery Manager jobs include:

What job categories do people searching Online Service Delivery Manager jobs look for?

The top searched job categories for Online Service Delivery Manager jobs are:

Online Service Delivery Manager jobs near you
Infographic showing various Online Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Troy, MI • On-site

Entrega
See more jobs at Entregaexternal

Full-time

Re-posted 12 days ago

Job description

Job Summary:
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring successful and consistent delivery outcomes across projects and services.
Responsibilities:
• Serve as the primary delivery contact for client stakeholders
• Ensure delivery commitments are clearly understood and managed across engagements
• Maintain strong communication with client stakeholders regarding delivery progress and expectations
• Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
• Build trusted relationships with client stakeholders through consistent delivery performance
• Maintain visibility into delivery health across projects and engagements
• Partner with Project Managers to ensure projects remain aligned with delivery commitments
• Ensure risks and issues are identified early and addressed appropriately
• Guide delivery teams in resolving challenges that could impact delivery outcomes
• Ensure delivery work remains aligned with client expectations and engagement objectives
• Identify potential delivery challenges early
• Coordinate resolution of delivery issues across internal teams
• Communicate delivery risks and mitigation strategies to leadership when needed
• Support structured resolution of client concerns related to delivery performance
• Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
• Ensure delivery teams understand client expectations and priorities
• Maintain strong collaboration across delivery leadership, project teams, and operational partners
• Support structured planning and prioritization of delivery work
Qualifications:
Required:
• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
Preferred:
• Experience supporting enterprise clients with complex stakeholder structures
• PMP or similar delivery management certification preferred but not required
Company:
Entrega is a leading technology and information partner for business,create and manage complex web applications. Founded in 2001, the company is headquartered in Troy, USA, with a team of 51-200 employees. The company is currently Growth Stage.

Apply