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Online Service Delivery Manager Jobs (NOW HIRING)

Zantech

Service Delivery Manager

Ashburn, VA · On-site

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Chain IQ

ND

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Virtucom Inc

Service Delivery Manager

Naperville, IL

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact, and ensuring ongoing client ...

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

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Online Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do online service delivery manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for online service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

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Online Service Delivery Manager jobs near you

Service Delivery Manager

Tata Consultancy Service Limited

Irvine, CA • On-site

$90K - $120K/yr

Full-time

Posted 13 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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