ZipRecruiter

Log In

1

Online Service Delivery Manager Jobs (NOW HIRING)

Refresco

Service Delivery Manager

Tampa, FL

The Service Delivery Manager will ensure stability, performance, cost control, and continuous improvement across SAP and manufacturing-related systems while serving as the primary escalation and ...

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

next page

Showing results 1-20

All JobsOnline Service Delivery Manager Jobs

Online Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do online service delivery manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for online service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How much does a delivery manager get paid?

An Online Service Delivery Manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on certifications, technical skills, and the complexity of services managed.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

What does a service delivery manager do?

A service delivery manager oversees the delivery of services to clients, ensuring that service levels meet contractual agreements and quality standards. They coordinate between teams, manage client relationships, and monitor performance metrics, often using tools like ITIL frameworks or service management software to optimize operations.

What are the 4 components of service delivery?

For an Online Service Delivery Manager, the four components of service delivery typically include service design, service transition, service operation, and continual service improvement. These components ensure that services meet customer needs, are efficiently implemented, maintained, and improved over time, often utilizing frameworks like ITIL. Effective management of these areas is essential for delivering consistent, high-quality online services.

Is delivery manager a stressful job?

A delivery manager is responsible for overseeing the successful delivery of projects and services, which can involve managing deadlines, budgets, and team coordination. The role can be stressful due to high expectations, tight schedules, and the need to resolve issues quickly, but effective planning and communication skills can help manage workload and reduce stress.
More about Online Service Delivery Manager jobs
What cities are hiring for Online Service Delivery Manager jobs? Cities with the most Online Service Delivery Manager job openings:
What states have the most Online Service Delivery Manager jobs? States with the most job openings for Online Service Delivery Manager jobs include:
What job categories do people searching Online Service Delivery Manager jobs look for? The top searched job categories for Online Service Delivery Manager jobs are:
Online Service Delivery Manager jobs near you
Infographic showing various Online Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

San Francisco, CA • On-site

$90K - $120K/yr

Full-time

Posted 16 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
#LI-SP3
#LI-VX1

Apply