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Online Service Delivery Manager Jobs (NOW HIRING)

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

Frontline, LLC

Service Delivery Manager

Los Angeles, CA · On-site

Design, implement, operate, manage and tweak existing and new automation systems for ticket creation, monitoring, and Managed Services delivery. Prepare client proposals for new implementations and ...

Lactalis US Yogurt

Service Delivery Manager

Chicago, IL · On-site

$120K - $130K/yr

Requirements From your PASSION to ours This is where you would list the summary of the role As a Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ...

Synnex

Service Delivery Manager

Groveport, OH

The Service Delivery Manager is responsible for managing strategic customer relationships on a day-to-day basis and serves as the senior escalation point for service-related issues. This role ensures ...

Zifo

Service Delivery Manager

Boston, MA · On-site

... services being offered by the provider organization * Expert in Project Management, SDLC types, people management * Familiar with the global delivery model and have experience working with ...

Datavant

Service Delivery Manager

New York, NY · On-site +1

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

Transdev

Service Delivery Manager

Lombard, IL

$84K - $105K/yr

The Service Delivery Manager is responsible for overseeing the delivery of high-quality IT services across the organization. This includes implementing and enforcing ITIL best practices, leading the ...

CleanHarbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

HCLTech

SAP Service Delivery Manager

Foster City, CA · On-site

$170K/yr

SAP Service Delivery Manager Job ID: 63587 Position Type: Full-time Location: Foster City, CA Role/Responsibilities: * Should be able to involve customer in technical discussion and drive E2E from ...

USG, Inc.

SAP Service Delivery Manager

Skokie, IL · Hybrid

SAP Service Delivery Manager Location: Northville, MI / Skokie, IL (USA) - Onsite (4 Days/Week) Employment Type: Full-Time Job Summary We are seeking an experienced SAP Service Delivery Manager to ...

United Airlines

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

$103K - $242K/yr

About the job you're considering The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and ...

Capgemini

Service Delivery Manager (SDM)

Cincinnati, OH · On-site +1

$103K - $242K/yr

About the job you\'re considering The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and ...

Capgemini

Service Delivery Manager (SDM)

Chicago, IL · On-site +1

$103K - $242K/yr

About the job you\'re considering The Service Delivery Manager (SDM) is responsible for end-to-end service delivery, operational excellence, and client satisfaction across a complex application and ...

Wipro Limited

SAP Service Delivery Manager

Northville, NY · On-site

$125K - $210K/yr

SAP Service Delivery Manager City: Northville State/Province: Michigan Posting Start Date: 6/8/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

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Online Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do online service delivery manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for online service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How much does a delivery manager get paid?

An Online Service Delivery Manager typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Salaries can vary based on certifications, technical skills, and the complexity of services managed.

What is the difference between Online Service Delivery Manager vs Customer Support Manager?

AspectOnline Service Delivery ManagerCustomer Support Manager
CredentialsTypically requires a bachelor's degree in business, IT, or related field; certifications in project management or service management are commonUsually holds a bachelor's degree in business, communications, or related area; certifications like CSCP or help desk certifications are beneficial
Work EnvironmentOversees online service platforms, manages remote teams, and ensures service quality in digital channelsManages customer support teams, often in call centers or online chat environments, focusing on customer satisfaction
Employer & Industry UsageCommon in tech, e-commerce, and digital service companiesWidely used across retail, telecom, and service industries

The Online Service Delivery Manager focuses on managing online platforms and digital service processes, ensuring seamless delivery of online services. In contrast, the Customer Support Manager concentrates on direct customer interactions and support team management. Both roles require strong communication skills and industry-specific knowledge but differ in their primary focus and work environment.

What does a service delivery manager do?

A service delivery manager oversees the delivery of services to clients, ensuring that service levels meet contractual agreements and quality standards. They coordinate between teams, manage client relationships, and monitor performance metrics, often using tools like ITIL frameworks or service management software to optimize operations.

What are the 4 components of service delivery?

For an Online Service Delivery Manager, the four components of service delivery typically include service design, service transition, service operation, and continual service improvement. These components ensure that services meet customer needs, are efficiently implemented, maintained, and improved over time, often utilizing frameworks like ITIL. Effective management of these areas is essential for delivering consistent, high-quality online services.

Is delivery manager a stressful job?

A delivery manager is responsible for overseeing the successful delivery of projects and services, which can involve managing deadlines, budgets, and team coordination. The role can be stressful due to high expectations, tight schedules, and the need to resolve issues quickly, but effective planning and communication skills can help manage workload and reduce stress.
More about Online Service Delivery Manager jobs
What cities are hiring for Online Service Delivery Manager jobs? Cities with the most Online Service Delivery Manager job openings:
What states have the most Online Service Delivery Manager jobs? States with the most job openings for Online Service Delivery Manager jobs include:
What job categories do people searching Online Service Delivery Manager jobs look for? The top searched job categories for Online Service Delivery Manager jobs are:
Online Service Delivery Manager jobs near you
Infographic showing various Online Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 23% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Manager

Service Delivery Manager

Centre Technologies

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

We are excited to announce that we are expanding our team and adding a new Service Delivery Manager  

Company Culture 

At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs. 

Benefits 

  • Hybrid work options, paid time off, and holidays 

  • Comprehensive medical, dental, and vision coverage 

  • 401(k) with employer match 

  • Professional growth opportunities in a stable, team-oriented environment 

Position: Service Delivery Manager 

The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration. 

Key Responsibilities 

  • Ensure quality, security, and compliance for all clients 

  • Manage work distribution and ensure timely resolution to customer issues 

  • Identify trends in reactive support and help drive automation and process efficiencies 

  • Drive proactive client management and SLA adherence 

  • Handle ticket escalation and critical issue resolution 

  • Maintain documentation and compliance standards 

  • Drive, manage and report on monthly and quarterly Service Desk KPIs 

  • Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals 

  • Support onboarding for new clients  

  • Support team development and career growth 

  • Participate in recruitment and selection of new team members 

  • Review and approve time/expense entries  

Qualifications 

  • Bachelor’s degree required 

  • 5+ years of hands-on leadership experience 

  • Strong proficiency in Microsoft Office Suite 

  • Expertise in:  

  • Windows OS, Windows Server 

  • Microsoft administration tools (AD, DHCP, DNS, Group Policy) 

  • Microsoft Exchange, Citrix technologies 

  • Backup/DR strategies and system upgrades 

  • Network infrastructure and protocols (TCP/IP, DNS, DHCP) 

  • Enterprise hardware (Cisco, Dell, HP) 

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