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Itil Service Delivery Jobs (NOW HIRING)

krg technology inc

Process Writter ir

Irving, TX · On-site

... ITIL Service Support process background/who has experience documenting all ITIL Service delivery processes/flow diagrams or recommend new processes too if and where needed). * Should be very ...

krg technology inc

Process Writter

Irving, TX

Irving, TX * (not a generic technical writer but someone who has some ITIL Service Support process background/who has experience documenting all ITIL Service delivery processes/flow diagrams or ...

Zing Recruiting

IT Service Desk Manager

Latrobe, PA · On-site

The role involves overseeing service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

The role is responsible for service delivery, team leadership, incident management, and continuous improvement aligned with ITIL best practices. Responsibilities : • Lead and develop Service Desk ...

AnswerNet

Service Delivery Supervisor

$60K - $80K/yr

Service Delivery Supervisor Hours: M-F Days Salary: $60,000-$80,000 Yearly USD Benefits available ... Operationally, using your experience and expertise in ITIL practices, you will collaborate with the ...

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

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Itil Service Delivery information

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$29K

$93.9K

$160.5K

How much do itil service delivery jobs pay per year?

As of Jul 5, 2026, the average yearly pay for itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the role of a service delivery manager in ITIL?

A Service Delivery Manager in ITIL oversees the delivery of IT services to ensure they meet agreed-upon standards and customer expectations. They coordinate between technical teams and clients, manage service level agreements (SLAs), and implement continuous improvement processes to enhance service quality.

How does an ITIL Service Delivery role typically collaborate with other IT teams to ensure consistent service quality?

In an ITIL Service Delivery role, collaboration with other IT teams is essential for maintaining high service quality. Service Delivery professionals frequently coordinate with incident management, problem management, and technical support teams to resolve issues and implement continuous improvements. Regular meetings, shared performance metrics, and clear communication channels help ensure that all teams are aligned with service level agreements (SLAs) and organizational goals. This collaborative approach not only improves response times but also supports proactive problem prevention.

What are the 5 stages of ITIL?

The five stages of ITIL Service Lifecycle are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL professionals need to understand these stages to effectively manage IT services and align them with business needs.

What are the key skills and qualifications needed to thrive as an ITIL Service Delivery Manager, and why are they important?

To thrive as an ITIL Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management principles, and experience in IT operations, typically supported by ITIL Foundation or higher certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and service quality. Strong communication, leadership, and problem-solving skills help you coordinate teams and ensure excellent client relationships. These skills and qualifications are crucial for maintaining high service standards, aligning IT services with business needs, and driving continuous improvement.

What is ITIL Service Delivery?

ITIL Service Delivery refers to a set of processes and best practices defined by the Information Technology Infrastructure Library (ITIL) framework, aimed at ensuring that IT services are delivered effectively to meet business needs. It focuses on key areas such as service level management, capacity management, continuity management, availability management, and financial management for IT services. The goal of ITIL Service Delivery is to provide reliable, consistent, and high-quality IT services that align with the objectives of the organization. Implementing ITIL Service Delivery helps organizations improve service quality, customer satisfaction, and operational efficiency.

What jobs can I get with ITIL?

ITIL certification can qualify you for roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or IT Process Analyst. These positions involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

What is the difference between Itil Service Delivery vs Service Desk Analyst?

AspectItil Service DeliveryService Desk Analyst
Primary FocusManaging IT service processes, ensuring service quality, and aligning IT with business needsProviding first-level support, troubleshooting, and resolving user issues
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, basic IT support certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, support centers, user-facing roles
Industry UsageIT service providers, large organizations with formal ITSMIT support departments, customer service teams

While Itil Service Delivery focuses on managing and improving IT service processes and ensuring service quality, Service Desk Analysts primarily handle user support and issue resolution. Both roles are essential in IT service management but differ in scope and responsibilities.

What is the ITIL model of service delivery?

The ITIL model of service delivery is a framework that outlines best practices for providing IT services aligned with business needs. It emphasizes processes such as incident management, change management, and service level management to ensure consistent, efficient, and quality service delivery. ITIL certification is often pursued by IT service professionals to demonstrate expertise in these practices.
What are the most commonly searched types of Itil Service Delivery jobs? The most popular types of Itil Service Delivery jobs are:
What job categories do people searching Itil Service Delivery jobs look for? The top searched job categories for Itil Service Delivery jobs are:
Itil Service Delivery jobs near you
Infographic showing various Itil Service Delivery job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
ITIL Service Desk Manager_VOICE_ITSM_W2

ITIL Service Desk Manager_VOICE_ITSM_W2

US IT Solutions Inc

Cambridge, MA

Contractor

Posted 2 days ago

Job description

Company Description

We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.

Job Description

We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA.

Qualifications

ITIL

ITSM

Cisco

VOIP

Customer Service

Change management

Additional Information

In person interview is acceptable for this position.

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