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Itil Service Delivery Jobs (NOW HIRING)

krg technology inc

Process Writter ir

Irving, TX

... ITIL Service Support process background/who has experience documenting all ITIL Service delivery processes/flow diagrams or recommend new processes too if and where needed). * Should be very ...

krg technology inc

Process Writter

Irving, TX

Irving, TX * (not a generic technical writer but someone who has some ITIL Service Support process background/who has experience documenting all ITIL Service delivery processes/flow diagrams or ...

Yochana

Service Delivery Manager

Dallas, TX

$130K - $135K/yr

Drive ITIL processes including Incident, Service Request Fulfillment, Change, Release, and Problem Management. * Collaborate with Sales teams and Client Partners to align delivery with business ...

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Itil Service Delivery information

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$29K

$93.9K

$160.5K

How much do itil service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does an ITIL Service Delivery role typically collaborate with other IT teams to ensure consistent service quality?

In an ITIL Service Delivery role, collaboration with other IT teams is essential for maintaining high service quality. Service Delivery professionals frequently coordinate with incident management, problem management, and technical support teams to resolve issues and implement continuous improvements. Regular meetings, shared performance metrics, and clear communication channels help ensure that all teams are aligned with service level agreements (SLAs) and organizational goals. This collaborative approach not only improves response times but also supports proactive problem prevention.

What are the key skills and qualifications needed to thrive as an ITIL Service Delivery Manager, and why are they important?

To thrive as an ITIL Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management principles, and experience in IT operations, typically supported by ITIL Foundation or higher certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and service quality. Strong communication, leadership, and problem-solving skills help you coordinate teams and ensure excellent client relationships. These skills and qualifications are crucial for maintaining high service standards, aligning IT services with business needs, and driving continuous improvement.

What is ITIL Service Delivery?

ITIL Service Delivery refers to a set of processes and best practices defined by the Information Technology Infrastructure Library (ITIL) framework, aimed at ensuring that IT services are delivered effectively to meet business needs. It focuses on key areas such as service level management, capacity management, continuity management, availability management, and financial management for IT services. The goal of ITIL Service Delivery is to provide reliable, consistent, and high-quality IT services that align with the objectives of the organization. Implementing ITIL Service Delivery helps organizations improve service quality, customer satisfaction, and operational efficiency.

What is the difference between Itil Service Delivery vs Service Desk Analyst?

AspectItil Service DeliveryService Desk Analyst
Primary FocusManaging IT service processes, ensuring service quality, and aligning IT with business needsProviding first-level support, troubleshooting, and resolving user issues
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, basic IT support certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, support centers, user-facing roles
Industry UsageIT service providers, large organizations with formal ITSMIT support departments, customer service teams

While Itil Service Delivery focuses on managing and improving IT service processes and ensuring service quality, Service Desk Analysts primarily handle user support and issue resolution. Both roles are essential in IT service management but differ in scope and responsibilities.

What are the most commonly searched types of Itil Service Delivery jobs? The most popular types of Itil Service Delivery jobs are:
What job categories do people searching Itil Service Delivery jobs look for? The top searched job categories for Itil Service Delivery jobs are:
Itil Service Delivery jobs near you
Infographic showing various Itil Service Delivery job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

ServiceNow Delivery Manager

Purple Drive Technologies

Cincinnati, OH • On-site

Full-time

Posted 25 days ago

Job description

Overview:
About the Role: We're seeking experienced Service Delivery Managers to lead critical IT service management initiatives using ServiceNow platform. You'll be responsible for managing end-to-end service delivery, including business disruption response, stakeholder coordination, and ensuring seamless resolution of complex IT issues.
What You'll Do:
  • Oversee and manage end-to-end outage and business disruption calls from initiation to resolution
  • Lead cross-functional teams during critical incidents and service disruptions
  • Engage and coordinate with all relevant stakeholders across business and technical teams
  • Facilitate war room sessions and crisis management communications
  • Ensure adherence to ITIL service management processes and best practices
  • Manage ServiceNow IT Service Management modules and workflows
  • Drive continuous improvement in service delivery processes and incident response
  • Provide regular reporting and metrics on service delivery performance
  • Collaborate with technical teams to implement preventive measures

What We're Looking For:
  • 10+ years of experience in IT Service Management and service delivery
  • Expert-level knowledge of ServiceNow IT Service Management platform
  • Strong experience with C# 3.0 and Core .NET Technologies
  • Proven track record managing critical incidents and business disruptions
  • Excellent leadership and stakeholder management skills
  • Strong understanding of ITIL framework and service management processes
  • Experience facilitating crisis management and emergency response procedures
  • Outstanding communication and presentation abilities
  • Ability to work under pressure and make decisions quickly
  • Strong analytical and problem-solving capabilities

Technical Requirements:
  • ServiceNow platform administration and configuration
  • Incident, Problem, and Change Management processes
  • Service Level Management and reporting
  • Integration experience with enterprise systems

Preferred Qualifications:
  • ServiceNow certifications (CSA, CIS-ITSM)
  • ITIL Foundation or higher certifications
  • Experience in enterprise environments with 24/7 operations
  • Background in telecommunications or critical infrastructure

Apply