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Itil Service Delivery Jobs (NOW HIRING)

Hirekeyz Inc

Service Delivery Lead

Orlando, FL · On-site

A master's degree or relevant certifications (e.g., ITIL, PMP) can be advantageous.. Technical Skills: * Service Management: Oversee the delivery of IT services, ensuring they meet the required ...

LTM

Service Delivery Manager

Bloomington, IL · On-site

Role description Role Overview The Onsite Infrastructure Service Delivery Manager (Infra SDM) will ... Ensure process compliance (ITIL, security, access governance, audit readiness). * Validate ...

AXS

Service Desk Technician II

Frisco, TX

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

AceStack

Service Delivery Manager

Baltimore, MD · On-site

Role : Service Delivery Manager Location : Baltimore, MD FTE ONLY • Strong understanding of ... ITIL standards. • Lead daily/weekly operational reviews, ensuring timely escalation and ...

AEG

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

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All JobsItil Service Delivery Jobs

Itil Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do itil service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does an ITIL Service Delivery role typically collaborate with other IT teams to ensure consistent service quality?

In an ITIL Service Delivery role, collaboration with other IT teams is essential for maintaining high service quality. Service Delivery professionals frequently coordinate with incident management, problem management, and technical support teams to resolve issues and implement continuous improvements. Regular meetings, shared performance metrics, and clear communication channels help ensure that all teams are aligned with service level agreements (SLAs) and organizational goals. This collaborative approach not only improves response times but also supports proactive problem prevention.

What are the key skills and qualifications needed to thrive as an ITIL Service Delivery Manager, and why are they important?

To thrive as an ITIL Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management principles, and experience in IT operations, typically supported by ITIL Foundation or higher certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and service quality. Strong communication, leadership, and problem-solving skills help you coordinate teams and ensure excellent client relationships. These skills and qualifications are crucial for maintaining high service standards, aligning IT services with business needs, and driving continuous improvement.

What is ITIL Service Delivery?

ITIL Service Delivery refers to a set of processes and best practices defined by the Information Technology Infrastructure Library (ITIL) framework, aimed at ensuring that IT services are delivered effectively to meet business needs. It focuses on key areas such as service level management, capacity management, continuity management, availability management, and financial management for IT services. The goal of ITIL Service Delivery is to provide reliable, consistent, and high-quality IT services that align with the objectives of the organization. Implementing ITIL Service Delivery helps organizations improve service quality, customer satisfaction, and operational efficiency.

What is the difference between Itil Service Delivery vs Service Desk Analyst?

AspectItil Service DeliveryService Desk Analyst
Primary FocusManaging IT service processes, ensuring service quality, and aligning IT with business needsProviding first-level support, troubleshooting, and resolving user issues
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, basic IT support certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, support centers, user-facing roles
Industry UsageIT service providers, large organizations with formal ITSMIT support departments, customer service teams

While Itil Service Delivery focuses on managing and improving IT service processes and ensuring service quality, Service Desk Analysts primarily handle user support and issue resolution. Both roles are essential in IT service management but differ in scope and responsibilities.

What are the most commonly searched types of Itil Service Delivery jobs? The most popular types of Itil Service Delivery jobs are:
What job categories do people searching Itil Service Delivery jobs look for? The top searched job categories for Itil Service Delivery jobs are:
Itil Service Delivery jobs near you
Infographic showing various Itil Service Delivery job openings in the United States as of June 2026, with employment types broken down into 3% Locum Tenens, 4% Internship, 12% As Needed, 13% Full Time, and 68% Contract. Highlights an 84% Physical, 7% Hybrid, and 9% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Technical Service Delivery Manager (AWS, ITIL, Infra)

Technical Service Delivery Manager (AWS, ITIL, Infra)

TekCommands Inc

Chicago, IL • On-site

Contractor

Posted 23 days ago

Job description

Mandatory skills and skill proficiencies required
Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential.
Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW).
Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting.
ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments.
Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code."

Optional skills
Preferred Qualifications
GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions.
SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting.
Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols.
Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications."