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Itil Service Delivery Jobs (NOW HIRING)

Hirekeyz Inc

Service Delivery Lead

Orlando, FL · On-site

A master's degree or relevant certifications (e.g., ITIL, PMP) can be advantageous.. Technical Skills: * Service Management: Oversee the delivery of IT services, ensuring they meet the required ...

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AEG Worldwide

Service Desk Technician II- AXS

Frisco, TX · On-site

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

AXS

Service Desk Technician II

Frisco, TX · On-site

$30 - $33/hr

... ITIL service management best practices. What Will You Do? * Respond to Corporate IT service requests within defined SLAs, delivering timely and effective technical support to end users-including ...

Solventum

Director - SAP S/4 Service Delivery

$217K/yr

Director - SAP S/4 Service Delivery (Solventum) 3M Health Care is now Solventum At Solventum, we ... Implement best practices in ITIL service management . * Lead initiatives to improve system ...

avisystems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point ... Ability to understand ITSM/ITIL definitions, operations and methodologies. * Previous exposure to ...

avisystems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point ... Ability to understand ITSM/ITIL definitions, operations and methodologies. * Previous exposure to ...

avisystems

Service Delivery Coordinator

Denver, CO · On-site

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point ... Ability to understand ITSM/ITIL definitions, operations and methodologies. * Previous exposure to ...

avisystems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point ... Ability to understand ITSM/ITIL definitions, operations and methodologies. * Previous exposure to ...

avisystems

Service Delivery Coordinator

Denver, CO · On-site

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point ... Ability to understand ITSM/ITIL definitions, operations and methodologies. * Previous exposure to ...

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All JobsItil Service Delivery Jobs

Itil Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do itil service delivery jobs pay per year?

As of Jul 5, 2026, the average yearly pay for itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the role of a service delivery manager in ITIL?

A Service Delivery Manager in ITIL oversees the delivery of IT services to ensure they meet agreed-upon standards and customer expectations. They coordinate between technical teams and clients, manage service level agreements (SLAs), and implement continuous improvement processes to enhance service quality.

How does an ITIL Service Delivery role typically collaborate with other IT teams to ensure consistent service quality?

In an ITIL Service Delivery role, collaboration with other IT teams is essential for maintaining high service quality. Service Delivery professionals frequently coordinate with incident management, problem management, and technical support teams to resolve issues and implement continuous improvements. Regular meetings, shared performance metrics, and clear communication channels help ensure that all teams are aligned with service level agreements (SLAs) and organizational goals. This collaborative approach not only improves response times but also supports proactive problem prevention.

What are the 5 stages of ITIL?

The five stages of ITIL Service Lifecycle are Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. ITIL professionals need to understand these stages to effectively manage IT services and align them with business needs.

What are the key skills and qualifications needed to thrive as an ITIL Service Delivery Manager, and why are they important?

To thrive as an ITIL Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management principles, and experience in IT operations, typically supported by ITIL Foundation or higher certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and service quality. Strong communication, leadership, and problem-solving skills help you coordinate teams and ensure excellent client relationships. These skills and qualifications are crucial for maintaining high service standards, aligning IT services with business needs, and driving continuous improvement.

What is ITIL Service Delivery?

ITIL Service Delivery refers to a set of processes and best practices defined by the Information Technology Infrastructure Library (ITIL) framework, aimed at ensuring that IT services are delivered effectively to meet business needs. It focuses on key areas such as service level management, capacity management, continuity management, availability management, and financial management for IT services. The goal of ITIL Service Delivery is to provide reliable, consistent, and high-quality IT services that align with the objectives of the organization. Implementing ITIL Service Delivery helps organizations improve service quality, customer satisfaction, and operational efficiency.

What jobs can I get with ITIL?

ITIL certification can qualify you for roles such as IT Service Manager, Service Desk Manager, IT Operations Manager, or IT Process Analyst. These positions involve managing IT service delivery, improving processes, and ensuring service quality, often requiring knowledge of ITIL frameworks and tools like ServiceNow or BMC Remedy.

What is the difference between Itil Service Delivery vs Service Desk Analyst?

AspectItil Service DeliveryService Desk Analyst
Primary FocusManaging IT service processes, ensuring service quality, and aligning IT with business needsProviding first-level support, troubleshooting, and resolving user issues
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, basic IT support certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, support centers, user-facing roles
Industry UsageIT service providers, large organizations with formal ITSMIT support departments, customer service teams

While Itil Service Delivery focuses on managing and improving IT service processes and ensuring service quality, Service Desk Analysts primarily handle user support and issue resolution. Both roles are essential in IT service management but differ in scope and responsibilities.

What is the ITIL model of service delivery?

The ITIL model of service delivery is a framework that outlines best practices for providing IT services aligned with business needs. It emphasizes processes such as incident management, change management, and service level management to ensure consistent, efficient, and quality service delivery. ITIL certification is often pursued by IT service professionals to demonstrate expertise in these practices.
What are the most commonly searched types of Itil Service Delivery jobs? The most popular types of Itil Service Delivery jobs are:
What job categories do people searching Itil Service Delivery jobs look for? The top searched job categories for Itil Service Delivery jobs are:
Itil Service Delivery jobs near you
Infographic showing various Itil Service Delivery job openings in the United States as of June 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Lead

Hirekeyz Inc

Orlando, FL • On-site

Full-time

Posted 8 days ago

Be an early applicant

Job description

Role: - Service Delivery Lead

Location: - Orlando, Florida (Hybrid, 3 days from client office)

Job Type: W-2/Full Time

Job Summary:–

 We are seeking an IT Service Delivery Leader to play a crucial role in ensuring that IT services are delivered efficiently and effectively to meet the needs of an organization. SDL need to ensure Digital & Technology Service Delivery is providing world class support to our internal and external clients.

Years of experience needed:

•              Relevant experience of 10+ years.        

•              Qualifications – A bachelor’s degree in IT, Computer Science, Business Management, or a related field. A master’s degree or relevant certifications (e.g., ITIL, PMP) can be advantageous..


Technical Skills:


  • Service Management: Oversee the delivery of IT services, ensuring they meet the required service levels and quality standards.
    • Governance on IT service delivery with key stakeholders in US.
    • Develop and maintain relationships with local US vendors (Telecom, Infrastructure, Printers etc) to ensure that the service levels are aligned
  • Customer Relationship Management: Develop and maintain strong relationships with internal and external customers to understand their needs and ensure satisfaction.
    • Tech point of contact for internal and external customers
  • Incident, Problem and Change Management: Manage and resolve service-related issues, ensuring minimal disruption to business operations.
    • Manage P1 incidents by running the bridge, getting resolver teams together to work on solving the issue
    • Identify recurring issues and work towards increasing availability
    • Ensure all changes are approved and signed of before they are moved to production
    • Ensure testing of changes in production during the change window
  • Process Improvement: Identify opportunities for improving service delivery processes and implement best practices.
  • Compliance: Ensure all IT services comply with relevant regulations and standards.


Certifications Needed:

•              ITIL V4, PMP

•              Exposure in AWS or Azure Cloud