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Itil Service Delivery Jobs (NOW HIRING)

AnswerNet

Service Delivery Supervisor

$60K - $80K/yr

Service Delivery Supervisor Hours: M-F Days Salary: $60,000-$80,000 Yearly USD Benefits available ... Operationally, using your experience and expertise in ITIL practices, you will collaborate with the ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$50/hr

Own day-to-day service delivery across Retail, DC, and Corporate IT environments. * Ensure ... Strong ITIL Incident, Major Incident, and Problem Management expertise. * Excellent stakeholder ...

Transdev

Service Delivery Manager

Lombard, IL · On-site

$84K - $105K/yr

This includes implementing and enforcing ITIL best practices, leading the Level II support team ... service delivery. * Champion a shift-left strategy by enabling Tier I support through training ...

ASM Research

ITIL Specialist, Mid

The ITIL Specialist, Mid leads the design, implementation, and continual refinement of ITIL-aligned service management processes to strengthen the stability, consistency, and performance of ...

AceStack

Service Delivery Manager

Draper, UT

... ITIL processes and BFSI regulatory • Monitor service performance, implement continuous ... delivery management within BFSI. • Strong knowledge of networking, cloud platforms (AWS/Azure ...

Yochana

Service Delivery Manager

Richmond, VA

Role Purpose The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service ... Certifications (Preferred) • ITIL v3 / ITIL v4 • PMP / PRINCE2 / Agile (advantage) Value to ...

Transdev

Service Delivery Manager

Lombard, IL

$84K - $105K/yr

This includes implementing and enforcing ITIL best practices, leading the Level II support team ... service delivery. * Champion a shift-left strategy by enabling Tier I support through training ...

Yochana

Service Delivery Manager

Richmond, VA

Role Purpose The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service ... Certifications (Preferred) • ITIL v3 / ITIL v4 • PMP / PRINCE2 / Agile (advantage) Value to ...

ClifyX, INC

Service Delivery Manager

Irvine, CA

Ensure compliance with ITIL processes and BFSI regulatory * Monitor service performance, implement ... delivery management within BFSI. * Strong knowledge of networking, cloud platforms (AWS/Azure ...

VDart

Service Delivery Manager

Richmond, VA

Role: Service Delivery Manager Location: Richmond, VA Contract Role Purpose The Service Delivery ... Certifications (Preferred) • ITIL v3 / ITIL v4 • PMP / PRINCE2 / Agile (advantage) Value to ...

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All JobsItil Service Delivery Jobs

Itil Service Delivery information

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$29K

$93.9K

$160.5K

How much do itil service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for itil service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does an ITIL Service Delivery role typically collaborate with other IT teams to ensure consistent service quality?

In an ITIL Service Delivery role, collaboration with other IT teams is essential for maintaining high service quality. Service Delivery professionals frequently coordinate with incident management, problem management, and technical support teams to resolve issues and implement continuous improvements. Regular meetings, shared performance metrics, and clear communication channels help ensure that all teams are aligned with service level agreements (SLAs) and organizational goals. This collaborative approach not only improves response times but also supports proactive problem prevention.

What are the key skills and qualifications needed to thrive as an ITIL Service Delivery Manager, and why are they important?

To thrive as an ITIL Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management principles, and experience in IT operations, typically supported by ITIL Foundation or higher certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management is important for managing workflows and service quality. Strong communication, leadership, and problem-solving skills help you coordinate teams and ensure excellent client relationships. These skills and qualifications are crucial for maintaining high service standards, aligning IT services with business needs, and driving continuous improvement.

What is ITIL Service Delivery?

ITIL Service Delivery refers to a set of processes and best practices defined by the Information Technology Infrastructure Library (ITIL) framework, aimed at ensuring that IT services are delivered effectively to meet business needs. It focuses on key areas such as service level management, capacity management, continuity management, availability management, and financial management for IT services. The goal of ITIL Service Delivery is to provide reliable, consistent, and high-quality IT services that align with the objectives of the organization. Implementing ITIL Service Delivery helps organizations improve service quality, customer satisfaction, and operational efficiency.

What is the difference between Itil Service Delivery vs Service Desk Analyst?

AspectItil Service DeliveryService Desk Analyst
Primary FocusManaging IT service processes, ensuring service quality, and aligning IT with business needsProviding first-level support, troubleshooting, and resolving user issues
CertificationsITIL Foundation, Service Management certificationsITIL Foundation, basic IT support certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, support centers, user-facing roles
Industry UsageIT service providers, large organizations with formal ITSMIT support departments, customer service teams

While Itil Service Delivery focuses on managing and improving IT service processes and ensuring service quality, Service Desk Analysts primarily handle user support and issue resolution. Both roles are essential in IT service management but differ in scope and responsibilities.

What are the most commonly searched types of Itil Service Delivery jobs? The most popular types of Itil Service Delivery jobs are:
What job categories do people searching Itil Service Delivery jobs look for? The top searched job categories for Itil Service Delivery jobs are:
Itil Service Delivery jobs near you
Infographic showing various Itil Service Delivery job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

TATA Consulting Services

Irvine, CA

$90K - $120K/yr

Other

Posted 29 days ago

Job description

Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards. Key Responsibilities * Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems. * Ensure compliance with ITIL processes and BFSI regulatory * Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications. * Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services. * Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations. * Coordinate change management activities to minimize service disruption and ensure regulatory compliance. * Prepare regular performance, risk, and compliance reports for senior leadership and auditors. * Preparing Status reporting and dashboards. Required Skills & Qualifications * 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI. * Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems. * Expertise in ITIL framework and service management best practices. * Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2). * Excellent leadership, communication, and stakeholder management skills. Salary Range- $90,000-$120,000 a year #LI-SP3 #LI-VX1

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