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Hr Service Delivery Jobs (NOW HIRING)

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed ... Ensure adherence to HR, legal, financial, ethics, and governance policies. * Enhance operational ...

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

ADP is hiring a Service Delivery Consultant I. * Do you get a crazy amount of joy being able ... and HR. * You'll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000 ...

Carvana

Customer Service Delivery

Austin, TX

$18 - $20/hr

At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

Carvana

Customer Service Delivery

Austin, TX · On-site

$18 - $20/hr

At 6 Months: $19/hr In your first year, you can progress from $18/hr to $20/hr through our ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

Varite

Service Delivery Coordinator

Leawood, KS · On-site

$45 - $47/hr

Onsite - 5 days/week Pay Rate Range: $45.00 - $47.00/hr on W2 Temp to perm HERE'S WHAT YOU'LL DO: We are looking for a Service Delivery Coordinator to join our team. * The role entails optimizing ...

Carvana

Customer Service Delivery Advocate

Phoenix, AZ · On-site

$19 - $22.50/hr

At 1 Month: $20/hr (for team members in good standing) * At 3 Months: $21/hr (as part of our ... Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a ...

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Hr Service Delivery information

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$29K

$93.9K

$160.5K

How much do hr service delivery jobs pay per year?

As of Jul 11, 2026, the average yearly pay for hr service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

Which field in HR pays the most?

In HR, executive roles such as HR Director, VP of Human Resources, or Chief Human Resources Officer typically have the highest salaries, often exceeding six figures. These positions require extensive experience, strategic skills, and often advanced certifications like SHRM-SCP or SPHR.

What does HR service delivery do?

HR service delivery involves managing and providing HR services such as employee onboarding, benefits administration, payroll, and employee support. HR Service Delivery professionals ensure efficient communication between employees and HR departments, often using HRIS systems and adhering to company policies and employment laws.

What does a typical day look like for someone working in HR Service Delivery?

A typical day in HR Service Delivery involves responding to employee inquiries, resolving HR-related issues, processing documentation such as onboarding forms or benefits changes, and ensuring compliance with company policies. You’ll work closely with HR business partners, payroll teams, and other internal departments to support a seamless employee experience. The pace can be dynamic, with new cases arising throughout the day, so strong time management and adaptability are important. You may also contribute to process improvement projects and provide training or resources to employees, making the role both operationally focused and collaborative.

What is an HR Service Delivery job?

An HR Service Delivery job focuses on providing efficient and effective HR services to employees, managers, and stakeholders. This role involves managing HR processes such as employee support, payroll, benefits administration, and compliance. HR Service Delivery professionals ensure smooth HR operations by using technology, streamlining workflows, and resolving employee inquiries. They play a crucial role in enhancing the employee experience and supporting organizational HR strategies.

What is the highest paying delivery service job?

In the context of HR Service Delivery, the highest paying roles related to delivery services are typically senior or managerial positions such as Delivery Operations Manager or Logistics Director, which can earn six-figure salaries. These roles require strong leadership, strategic planning, and experience in supply chain or logistics management, often supplemented by relevant certifications or advanced degrees.

What is an HR service delivery associate?

An HR service delivery associate is a professional responsible for providing HR support and services to employees and management, often handling tasks such as onboarding, employee inquiries, and HR system administration. They typically work within HR departments, utilizing HRIS tools and maintaining compliance with company policies and employment laws.

What are the key skills and qualifications needed to thrive in the Hr Service Delivery position, and why are they important?

To thrive as an HR Service Delivery professional, you need strong knowledge of HR processes, compliance, and employee lifecycle management, often backed by a degree in human resources or business administration. Familiarity with HR Information Systems (HRIS), case management platforms, and ticketing systems is typically required, along with certifications like SHRM-CP or PHR being advantageous. Exceptional communication skills, problem-solving abilities, and customer-focused mindset help you stand out in delivering consistent HR support. These skills are crucial for ensuring efficient HR service, high employee satisfaction, and compliance with organizational policies.

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Hr Service Delivery jobs near you
Assistant Director of IT Service Delivery / ServiceNow Platform Owner

Assistant Director of IT Service Delivery / ServiceNow Platform Owner

Wesleyan University

Middletown, CT • On-site

$214K/yr

Full-time

Retirement, PTO

Posted 25 days ago

Job description

Reporting to the Senior Director of IT Service Delivery, the Assistant Director of IT Service Delivery / ServiceNow Platform Owner serves as the primary owner, administrator, and custodian of Wesleyan University's ServiceNow Service Management platform.
This role is responsible for the overall health, governance, strategic planning, and long-term roadmap of ServiceNow, ensuring the platform effectively supports and advances service delivery across the University.
In addition to platform ownership, this position provides leadership for frontline IT support operations, including oversight of the ITS Service Desk and Desktop Support teams.
The Assistant Director works closely with ITS leadership, campus stakeholders, and external ServiceNow development partners to continuously improve service delivery processes, workflows, and user experience.
Responsibilities include:
ServiceNow Platform Ownership, Strategy & Governance
  • Serve as the end-to-end owner of the ServiceNow platform, responsible for administration, configuration, governance, and ongoing optimization.
  • Lead ServiceNow strategic planning and platform road-mapping, aligning system capabilities with ITS priorities and long-term institutional goals.
  • Oversee platform lifecycle management, including upgrades, release planning, testing, and deployment of new features.
  • Establish and enforce data governance standards, including taxonomy, categorization, and data integrity practices to ensure consistent and reliable reporting.
  • Advise the Senior Director on technical feasibility, platform constraints, upgrade implications, and implementation considerations to inform ServiceNow governance decisions, module evaluations, and expansion planning.
  • Design, configure, and maintain ServiceNow components, including but not limited to:
    • Service Catalog
    • Incident and Request workflows
    • Knowledge Management
    • Scoped applications
    • CMDB
    • Platform Analytics
    • Virtual Agent
    • HRSD (HR Service Delivery)
  • Lead the implementation and maturation of ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge Management).
  • Evaluate, recommend, and deploy new ServiceNow modules and capabilities (e.g., ITAM, HAM, HRSD, FSM, Virtual Agent, AI features).
  • Serve as the primary driver of data-informed service improvement, leveraging ServiceNow dashboards and reporting to inform operational and strategic decisions.

Platform Stakeholder & Vendor Relationship Management
  • Develop and maintain strong working relationships with internal ServiceNow platform stakeholders across ITS and University departments, including but not limited to ITSM, HRSD, FSM, and other functional areas.
  • Serve as the central point of coordination for platform planning, prioritization, and alignment across stakeholder groups.
  • Act as the functional lead working with external ServiceNow developers, consultants, and vendor partners, translating business needs into technical requirements and ensuring high-quality delivery.
  • Manage vendor relationships and engagements, including planning, prioritization of work, and alignment to the ServiceNow roadmap and institutional goals.
  • Ensure that all platform enhancements and configurations align with governance standards, security practices, and long-term sustainability.

Service Delivery Leadership & Operations
  • Directly supervise the Service Desk Manager and Desktop Support Specialists- two supporting administrative staff and three supporting academic divisions (Arts and Humanities, Social Sciences, and Natural Sciences and Mathematics)), ensuring consistent, high-quality support across administrative and academic divisions.
  • Provide coaching, mentorship, and performance management for all direct reports, including regular one-on-one communication and performance evaluations.
  • Oversee the full lifecycle of IT support services, including triage, escalation, and resolution of incidents and requests.
  • Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) utilizing platform analytics to measure service performance.
  • Serve as an escalation point for complex or high-priority issues requiring advanced technical or stakeholder management skills.
  • Partner with the Service Desk Manager to ensure seamless coordination between Tier 1 and Tier 2 support functions.
  • Coordinate endpoint lifecycle activities including device provisioning, deployment, inventory tracking, and hardware replacement in support of the university's hardware lifecycle strategy.

Process Improvement & Stakeholder Engagement
  • Lead continuous service improvement efforts, leveraging ServiceNow data, metrics, and user feedback to optimize workflows.
  • Develop and maintain knowledge management standards and practices, ensuring content supports both end users and AI-driven tools.
  • Build strong relationships with faculty, staff, and administrators, serving as a trusted liaison between ITS and the campus community.
  • Collaborate with infrastructure, enterprise systems, and security teams to align cross-functional services and initiatives.
  • Represent IT Service Delivery on University committees and working groups as appropriate.

Other duties as assigned.
This position operates under a hybrid work arrangement; however, it requires a significant on-campus presence. Employees should expect to work on campus approximately three days per week, with on-site requirements varying based on operational needs and project priorities. The schedule is not a fixed hybrid schedule, and flexibility to work on campus as needed is essential.
Remote work is only considered for residents of MA, VT, NH, ME, CT, RI, or NY. (Relocation assistance to CT is available for those who qualify).
Minimum Qualifications
  • Bachelor's degree and a minimum of five years of progressively responsible experience in IT service delivery, ITSM, or related field, including at least two years of supervisory or team lead experience; or an equivalent combination of education and experience.
  • Demonstrated experience administering a ServiceNow platform in an enterprise environment, including configuration, governance, lifecycle management, and strategic planning.
  • Experience leading or supporting ServiceNow roadmapping, platform evolution, or multi-module deployments.
  • Experience working with or leading external ServiceNow developers, consultants, or vendor partners.
  • Strong working knowledge of ITIL frameworks and their practical application; ITIL Foundations certification required or must be obtained within one year of hire.
  • Demonstrated understanding of Windows and macOS environments.
  • Experience with Microsoft 365, Google Workspace, and common enterprise IT tools and platforms.
  • Strong analytical and problem-solving skills, with the ability to use data to inform decisions.
  • Demonstrated ability to manage multiple operational priorities, respond effectively to changing needs, and maintain service quality in a dynamic support environment.
  • Proven ability to supervise, develop, and motivate a team of IT professionals.
  • Excellent communication, interpersonal, and stakeholder management skills with the ability to work effectively with diverse constituencies.
  • Demonstrated commitment to inclusive, equitable, and user-centered service delivery practices.

Preferred Qualifications
  • Experience working in higher education IT
  • Advanced ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist).
  • Demonstrated experience implementing or maturing ITIL processes such as Problem Management or Change Management within an ITSM platform.
  • Experience with project management methodologies and tools.
  • Experience developing and delivering IT training programs for end users and technical staff.
  • Experience with ServiceNow scripting, including JavaScript, Business Rules, UI Policies, Client Scripts, and Update Sets.
  • Experience managing ServiceNow instance environments (development, test, and production), including upgrades, patching, and release management.
  • Familiarity with endpoint management technologies such as Jamf, Microsoft Intune, SCCM, or comparable platforms.

Position is open until filled. For full consideration please apply by July 13th when first review of applications will begin.
Compensation: $113,100-$136,900
Work Location: Hybrid
All offers to external applicants are contingent on the candidate's completion of a pre-employment background check screening to the satisfaction of Wesleyan University.
Wesleyan University, located in Middletown, Connecticut, does not discriminate on the basis of race, color, religious creed, age, gender, gender identity or expression, national origin, marital status, ancestry, present or past history of mental disorder, learning disability or physical disability, political belief, veteran status, sexual orientation, genetic information or non-position-related criminal record. We welcome applications from women and historically underrepresented minority groups. Inquiries regarding Title IX, Section 504 or any other non-discrimination policies should be directed to Vice President for Equity and Inclusion, Title IX and ADA/504 Coordinator.
Wesleyan University complies with the Clery Act and maintains records of campus crime statistics and security policies. Copies of Wesleyan University's Clery Act Report are available on request and online at https://www.wesleyan.edu/publicsafety/clery.html.
Experience is taken into consideration in the determination of salary offers. For more information visit https://www.wesleyan.edu/hr/handbook/compensation-practices/index.html
Wesleyan offers a broad range of employee benefits and development opportunities, including comprehensive group insurance plans, wellness programs and incentives, generous paid time off and retirement plans, flexible work schedules, employee and dependent tuition programs for those who qualify.
Detailed information on the benefits of working at Wesleyan is located at: https://wesleyan.edu/hr/careers/prospective-resources.html.

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