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Zappos Amazon Jobs (NOW HIRING)

Zappos is seeking a highly analytical Merchandise Planner to drive business success through data ... Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final ...

Zappos/Shopbop is seeking a creative, task-oriented, and hands-on producer to partner with our ... Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran ...

Zappos is seeking a highly analytical Merchandise Planner to drive business success through data-driven insights, assortment optimization, and category and brand planning. In this role, you will play ...

Zappos is seeking a highly analytical Merchandise Planner to drive business success through data-driven insights, assortment optimization, and category and brand planning. In this role, you will play ...

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How much do zappos amazon jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for zappos amazon in the United States is $49.42, according to ZipRecruiter salary data. Most workers in this role earn between $45.43 and $53.37 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Zappos Amazon customer service representative?

As a Zappos Amazon Customer Service Representative, your day usually involves responding to customer inquiries via phone, email, or chat, assisting with orders, and resolving product or delivery issues. You'll collaborate closely with team members and other departments to ensure quick and effective problem resolution, often handling a range of situations—from straightforward questions to more complex challenges. The environment is supportive and team-oriented, with a focus on delivering a memorable customer experience. This role offers plenty of variety and continuous learning, making each day unique and engaging for those who enjoy helping others and finding creative solutions.

What is a Zappos Amazon?

A Zappos Amazon job refers to a position at Zappos, a subsidiary of Amazon that specializes in online shoe and clothing retail. Employees at Zappos work in various roles, including customer service, warehouse operations, marketing, and technology. While Zappos operates with its own unique company culture and workplace environment, it benefits from Amazon's resources and logistical support. Jobs at Zappos often emphasize customer service, innovation, and a strong company culture.

What are the key skills and qualifications needed to thrive in the Zappos Amazon position?

To thrive in a Zappos Amazon Customer Service Representative role, you generally need strong communication skills, a customer-first mindset, and a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, ticketing systems, and online chat tools is typically required. Outstanding interpersonal skills, adaptability, and problem-solving abilities set top candidates apart. These skills ensure exceptional customer experiences and help maintain Zappos Amazon's reputation for excellent service.

More about Zappos Amazon jobs
What cities are hiring for Zappos Amazon jobs? Cities with the most Zappos Amazon job openings:
What are the most commonly searched types of Zappos Amazon jobs? The most popular types of Zappos Amazon jobs are:
What states have the most Zappos Amazon jobs? States with the most job openings for Zappos Amazon jobs include:
What job categories do people searching Zappos Amazon jobs look for? The top searched job categories for Zappos Amazon jobs are:
Infographic showing various Zappos Amazon job openings in the United States as of July 2026, with employment types broken down into 38% Full Time, and 62% Part Time. Highlights an 100% In-person job distribution, with an average salary of $102,790 per year, or $49.4 per hour.

Merchandise Planner, Zappos

Amazon

New York, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago


Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,053 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers


Job description

Zappos is seeking a highly analytical Merchandise Planner to drive business success through data-driven insights, assortment optimization, and category and brand planning. In this role, you will play a critical part in maximizing sales, profitability, and inventory efficiency by developing detailed assortment plans, forecasts, and strategies. Collaborating with cross-functional teams, including Buying, Marketing, and Finance, you'll ensure the right products are available at the right time, aligning with customer needs and business objectives.
The successful candidate is a results-oriented leader with a deep understanding of e-commerce dynamics, a passion for analyzing trends, and a proven ability to move beyond applying standard templates for solving problems. You will directly influence our product assortment and inventory management with creative, innovative ideas that are translated into actionable insights for the business.
Key job responsibilities
Core Responsibilities:
- Partner with buyer(s) to design seasonal and annual strategies by category and vendor.
- Build financial plans in accordance with merchandise strategies to maximize profitability.
- Drive in season decision making to achieve financial and strategic targets.
- Manage inventory health, open-to-buy, item-level forecasting, and assortment planning.
- Optimize sales and inventory productivity through analysis and plans that drive high impact decision making.
- Forecast financials and related operational metrics.
- Manage reporting, driving a high standard for analytical excellence.
- Develop price reduction and exit recommendations with pricing team.
Other Responsibilities:
- Brainstorm and develop projects that improve the efficiency of buying/planning systems, processes and procedures.
- Partake in A/B testing of new tools and maintain owner mindset to deliver constructive feedback
- Train and develop team members.
About the team
Here at Zappos, we leverage our individuality and vibrancy to delight and inspire both external customers and our employees.
BASIC QUALIFICATIONS
- 4+ years of with Excel experience
- Bachelor's degree, or 4+ years of professional or military experience
- 4+ years of supply chain, inventory management or project management experience
- Experience in Retail or wholesale business
PREFERRED QUALIFICATIONS
- Knowledge of the principles of statistical inventory control
- Experience managing and executing large projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 80,600.00 - 141,100.00 USD annually

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US