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Hr Service Delivery Manager Jobs (NOW HIRING)

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Medclinicx

Service Delivery Manager

Austin, TX · On-site

$90 - $130/hr

Job Overview We are seeking a Service Delivery Manager to oversee the successful delivery, performance, and continuous improvement of healthcare technology services. In this role, you will manage ...

New

Involgix

Service Delivery Manager

Libertyville, IL · On-site

Service Delivery Manager Location: Libertyville, IL - Onsite Duration: 12 Months The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising of ...

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Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Axos Bank

Service Delivery Manager

$120K - $153K/yr

About This Job The Service Delivery Manager is a strategic operational leader within Verdant's Product & IT organization. This role drives alignment between the IT/Product team and Axos's PMO and ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

HelioCampus

Service Delivery Manager

Bethesda, MD

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a portfolio of key HelioCampus assessment clients. You bring deep experience in higher education, teaching and ...

AQUALIS

Service Delivery Manager

Olympia, WA

$25 - $32/hr

The Service Delivery Manager (SDM / Landscape Crew Lead) assists with keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the ...

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Hr Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do hr service delivery manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for hr service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the role of HR Service Delivery Manager?

An HR Service Delivery Manager oversees the delivery of HR services within an organization, ensuring efficient support for employee needs, compliance, and HR processes. They often manage HR systems, coordinate with various departments, and implement improvements to enhance employee experience and operational efficiency.

What is the difference between Hr Service Delivery Manager vs HR Coordinator?

AspectHr Service Delivery ManagerHR Coordinator
ResponsibilitiesOversees HR service delivery, manages teams, ensures compliance, and improves HR processesSupports HR functions, handles administrative tasks, and assists with employee onboarding and record-keeping
Required CredentialsBachelor's degree in HR or related field, HR certifications often preferredBachelor's degree or relevant experience, HR certifications less common
Work EnvironmentManagement level, strategic focus, often in corporate HR departmentsOperational level, administrative focus, often in HR or administrative offices
Industry UsageCommon in large organizations with dedicated HR service teamsWidely used across various industries for HR support roles

The HR Service Delivery Manager focuses on managing HR services and teams, ensuring compliance and process efficiency. In contrast, the HR Coordinator handles day-to-day HR administrative tasks and supports HR operations. Both roles are essential but differ in scope and seniority.

What cities are hiring for Hr Service Delivery Manager jobs? Cities with the most Hr Service Delivery Manager job openings:
What states have the most Hr Service Delivery Manager jobs? States with the most job openings for Hr Service Delivery Manager jobs include:
Hr Service Delivery Manager jobs near you
Infographic showing various Hr Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

The Intersect Group

Scottsdale, AZ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Delivery Manager

Position Summary

The Managed Services Service Delivery Manager is responsible for leading the successful delivery of managed IT services while ensuring operational excellence, service quality, and adherence to Service Level Agreements (SLAs). This role oversees day-to-day service delivery, manages cross-functional technical teams, drives continuous service improvement initiatives, and ensures consistent operational performance across infrastructure, cloud, security, networking, and application support environments. The ideal candidate combines strong leadership, operational management, technical knowledge, and process improvement expertise.

Key Responsibilities

Service Delivery Management

  • Own end-to-end delivery of managed IT services and ensure services meet established SLAs and operational objectives.
  • Monitor service performance, availability, incident trends, and quality metrics.
  • Lead operational service review meetings and present performance reports.
  • Manage service escalations through successful resolution while minimizing operational impact.

Operational Leadership

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Network, Security, and Application Support.
  • Oversee Incident, Problem, Change, and Release Management processes.
  • Drive root cause analysis (RCA) and implement preventive actions for recurring operational issues.
  • Monitor resource utilization, capacity planning, and service performance.

Continuous Service Improvement

  • Identify opportunities to improve operational efficiency and service quality.
  • Implement automation and process improvements to enhance service delivery.
  • Support service transition activities for new projects, technologies, and operational initiatives.
  • Develop and execute continuous improvement plans.

Governance & Reporting

  • Produce weekly, monthly, and executive-level operational reports.
  • Track and report on KPIs, SLAs, service trends, operational performance, and service quality metrics.
  • Lead Quarterly Business Reviews (QBRs) and operational review meetings.
  • Ensure compliance with ITIL best practices and organizational standards.

Financial & Operational Oversight

  • Monitor operational budgets and service profitability.
  • Review scope of services and identify operational risks or out-of-scope work.
  • Support contract renewals, operational planning, and service expansion initiatives.
  • Partner with internal teams to support business growth opportunities.

Risk & Compliance

  • Identify operational risks and develop mitigation strategies.
  • Ensure compliance with security, regulatory, and organizational standards.
  • Support internal and external audits as required.

Leadership

  • Lead, mentor, and develop high-performing technical and operational teams.
  • Foster collaboration across multiple departments and promote operational excellence.
  • Drive accountability, performance management, and continuous team development.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years of leadership experience managing technical or operational teams.
  • Strong understanding of IT infrastructure, cloud platforms, networking, cybersecurity, and enterprise applications.
  • Experience supporting complex enterprise IT environments.

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform (GCP)
  • Microsoft 365 Administration
  • ITSM platforms (Autotask, ServiceNow, ConnectWise, or similar)
  • RMM and monitoring tools (Datto, SolarWinds, or similar)
  • Power BI or comparable reporting and analytics tools

Preferred Skills

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid and multi-cloud environments.
  • Experience with enterprise IT outsourcing environments.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or similar IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.
  • ITIL Foundation or ITIL 4 Managing Professional certification.

Desired Soft Skills

  • Strong leadership and team development
  • Excellent communication and presentation skills
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Ability to prioritize and make decisions under pressure
  • Commitment to continuous service improvement and operational excellence


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