ZipRecruiter

Log In

1

It Service Delivery Analyst Jobs (NOW HIRING)

Hitachi

IT Service Delivery Manager

Crystal Springs, MS

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring ... Information, Data & Analytics, and Business Intelligence solutions More about us * Be part of ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

  • PTO

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating ...

Apex Systems

IT Service Delivery Technician

Des Moines, IA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Job#: 3044613 IT Service Delivery Technician Location: Des Moines, Iowa (Partial Remote) Role ... Analyze, troubleshoot, and resolve hardware and software issues, involving third-party vendor ...

Burlington Stores

Director of IT Service Delivery

Edgewater, NJ · On-site

$135 - $175/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Position Overview The Director of IT Service Delivery/Service Management is a pivotal leadership ... Analyze service metrics and user feedback to identify areas for improvement, develop action plans ...

next page

Showing results 1-20

All JobsIt Service Delivery Analyst Jobs

It Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.
More about It Service Delivery Analyst jobs

What job categories do people searching It Service Delivery Analyst jobs look for?

The top searched job categories for It Service Delivery Analyst jobs are:

It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT SERVICE DELIVERY ANALYST

Christ Community Health Services

Memphis, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

About Christ Community Health Services

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to the underserved in the context of distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services to the communities that need them most.

About the Role

The IT Service Delivery Analyst provides front-line support for end-user technology services, ensuring the timely resolution of incidents, fulfillment of service requests, and delivery of a high-quality, customer-focused support experience. Reporting to the IT Service Delivery Manager, this role supports daily IT service delivery operations by troubleshooting hardware, software, device, and access-related issues, executing established service management processes, and maintaining accurate service documentation — working closely with internal teams, end users, and managed service providers (MSPs) to ensure reliable, secure, and effective technology services that support clinical care delivery and business operations. The IT Service Delivery Analyst plays a key role in maintaining service quality, user productivity, and customer satisfaction by adhering to service level expectations, escalating issues appropriately, supporting technology deployments, and identifying opportunities for service improvement.

Our Core Values — and What They Look Like in This Role

As a faith based Federally Qualified Health Center, CCHS expects every team member to embody our core values in daily practice. These values are explicit, measurable performance expectations — how the work is done matters as much as what is done. Here is what they mean for an IT Service Delivery Analyst:

  • Intentional Love — Extending compassionate, whole-person care to every patient, family member, and colleague. In this role it means treating every end user's technology issue with patience and urgency, knowing that a resolved ticket means a clinician can get back to caring for patients.
  • Devoted Service — Approaching every responsibility with humility, reliability, and a servant's heart. In this role it means owning every incident and request through to resolution, following up with users, and never letting a ticket sit because it wasn't clearly “your job.”
  • Humble Excellence — Pursuing the highest standard of clinical and professional quality while remaining teachable and Christ-centered. In this role it means documenting clearly, applying standardized solutions consistently, and pursuing the highest standard of service — while welcoming feedback and escalating what's beyond your scope rather than guessing.

Employees in this role are expected to model these values in patient interactions, team collaboration, and community engagement, in support of CCHS's healing ministry.

What You'll Do

  • Maintain operational ownership of assigned incidents and requests through resolution, prioritizing work based on business impact and urgency.
  • Escalate issues appropriately while maintaining ownership through resolution.
  • Deliver timely and effective support for devices, applications, and access issues.
  • Support administration and troubleshooting of cloud-based business applications, including Nextiva and other SaaS platforms.
  • Perform user account setup, modifications, license assignments, and access management for designated applications.
  • Coordinate onboarding and offboarding activities across supported systems.
  • Execute service management processes — incident, request, and escalation — in accordance with defined standards.
  • Maintain responsiveness, follow-through, and accountability for all assigned work, ensuring a consistent and high-quality user experience.
  • Utilize ticketing systems and remote support tools to manage and resolve requests, accurately documenting all activities, actions taken, and outcomes.
  • Document incidents, resolutions, and relevant details clearly and consistently, and contribute to knowledge base resources.
  • Apply standardized solutions and known fixes to improve efficiency and consistency.
  • Coordinate asset deployment, recovery, and replacement activities with internal teams and service providers, and maintain accurate asset records to support inventory tracking and audits.
  • Support onboarding, offboarding, and technology refresh activities to ensure service continuity.
  • Execute user provisioning, deprovisioning, and access changes in accordance with established security procedures, and assist with periodic user access reviews and audit requests.
  • Administer assigned cloud-based applications and communication platforms, managing user accounts, roles, permissions, and licensing.
  • Troubleshoot application-related issues and coordinate with vendors as needed, supporting application rollouts, upgrades, and user adoption initiatives.
  • Collaborate with team members, MSP partners, application vendors, and third-party service providers to ensure effective service delivery, serving as a liaison between business users, cloud application vendors, and managed service providers.

What You'll Bring

  • Associate degree in Information Technology or a related field preferred; equivalent experience considered.
  • 1–3 years of experience in IT support or service desk environments.
  • Customer-facing technical support experience preferred.
  • Basic IT troubleshooting skills across hardware, software, and access issues.
  • Familiarity with ticketing systems and remote support tools.
  • Microsoft 365 user support fundamentals.
  • Experience supporting cloud-based business applications and SaaS platforms.
  • Understanding of user account administration, licensing, and access management concepts.
  • Ability to work effectively with managed service providers and third-party vendors.

What We Offer

  • Competitive salary and comprehensive benefits, including medical, dental, and vision coverage.
  • Generous Paid Time Off (120 hours in your first year) plus paid holidays.
  • 401(k) retirement plan.
  • Annual paid Restorative Day supporting wellness and work-life balance.
  • Mission-driven culture, employee recognition programs, and the opportunity to do work that directly expands healthcare access in Memphis.