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It Service Delivery Analyst Jobs (NOW HIRING)

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Senior IT Analyst

Columbus, OH · On-site

$99K - $120K/yr

Job Title: Senior IT Business & Service Delivery Analyst Role Overview We are seeking a Senior IT Business & Service Delivery Analyst to act as the primary bridge between our business stakeholders ...

Integer

Supervisor, IT Service Delivery

Alden, NY

$86K - $126K/yr

Responsible for delivering client services support by managing, coaching, evaluating and developing ... Performs analysis and feedback related to IT projects impacting the sites. Will assist with ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · Hybrid

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating ...

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It Service Delivery Analyst information

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$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Jul 27, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the role of a service delivery analyst?

A Service Delivery Analyst is responsible for ensuring that IT services meet quality standards and client expectations by monitoring service performance, analyzing issues, and implementing improvements. They often coordinate between technical teams and clients, utilize tools like ITSM platforms, and may hold certifications such as ITIL to optimize service delivery processes.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary, with pay often higher than entry-level IT roles due to specialized cybersecurity skills and certifications like CompTIA Security+ or CISSP. Salaries vary by experience, location, and employer, but it is generally considered a well-paying position within the cybersecurity field.

What is the role of IT service delivery analyst?

An IT Service Delivery Analyst is responsible for ensuring the efficient delivery of IT services to meet organizational needs. They monitor service performance, manage incidents and requests, and collaborate with technical teams to improve service quality, often using tools like ITSM platforms. Strong communication, problem-solving skills, and knowledge of ITIL frameworks are essential for this role.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst, and why are they important?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

What does an IT service analyst do?

An IT Service Delivery Analyst is responsible for managing and improving IT services to ensure they meet business needs. They monitor service performance, troubleshoot issues, coordinate with technical teams, and implement process improvements, often using tools like ITIL frameworks and service management software. Strong communication and problem-solving skills are essential in this role.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.
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It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of July 2026, with employment types broken down into 65% Full Time, 4% Part Time, and 31% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
IT Service Delivery Analyst

IT Service Delivery Analyst

Resource Environmental Solutions LLC

Remote

Full-time

Posted 27 days ago

Job description

Job Summary:
Resource Environmental Solutions LLC is seeking an IT Service Delivery Analyst who is passionate about restoration and sustainability. In this role, you will provide effective technology support to employees, resolve technical issues, and contribute to training and process improvement efforts.
Responsibilities:
• provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed
• use remote support and monitoring tools to assist end users
• maintain software and hardware asset records
• support the deployment of technology across the organization
• help create training materials
• answer frequently asked questions
• provide technical assistance to employees with varying levels of technical comfort
• work closely with the IT Service Delivery Lead and the broader IT team
• help identify technical needs
• support repeatable processes
• contribute to a strong internal service culture
Qualifications:
Required:
• BS/BA required
• Five years of experience in a front-line customer service environment supporting technology
• Strong communication and customer service skills
• Experience supporting employees across varying levels of technical proficiency
• Demonstrated success delivering strong customer service in a technology support environment
Preferred:
• Familiarity with remote support tools, ticketing systems, or similar support platforms
• Familiarity with Windows 10 and Windows 11 deployment and support
• Experience with software distribution, application support, and hardware diagnostics
• Experience with cybersecurity controls such as awareness training, MFA, and EDR
• Working knowledge of Active Directory, Security Groups, and Group Policies
• Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam
Company:
As the nation’s largest nature-based solutions company, RES (Resource Environmental Solutions) is restoring a resilient earth for a modern world, project by project. Founded in 2007, the company is headquartered in Baton Rouge, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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