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It Service Delivery Analyst Jobs (NOW HIRING)

Hitachi

IT Service Delivery Manager

Alamo, TN · On-site

In this highly visible role, you'll guide endtoend IT service delivery onsite, ensuring ... Information, Data & Analytics, and Business Intelligence solutions More about us * Be part of ...

ZT Systems

IT Service Delivery Program Manager

Secaucus, NJ · On-site

$123K - $150K/yr

About the Role IT Project Manager (Service Delivery) role oversees several key functions within the IT department that enable the delivery of a high-quality service to end users and to ensure service ...

Frida

IT Service Delivery Specialist

Miami, FL · On-site

How You Will Make an Impact Frida is looking for an IT Service Delivery Specialist to lead IT ... Strong analytical and communication skills with the ability to simplify technical concepts for end ...

Plexus Corp

IT Service Delivery Lead

Neenah, WI · On-site

$85K - $127K/yr

The IT Service Delivery Lead ensures the effective delivery of IT operational services that support ... Advanced analytical and problem-solving skills to interpret performance metrics and drive ...

Cotality

Senior IT Service Delivery

Dallas, TX · On-site

We are searching for a high-impact Senior IT Service Delivery Professional to serve as a strategic ... Drive the Root Cause Analysis (RCA) process by facilitatingdeep-dive post-incident reviews (PIRs)

Lincare

IT Service Manager

Clearwater, FL · On-site

This employee leads and enhances IT service operations by optimizing ITIL-based processes, ensuring ... delivery, business analytics and businessstakeholders to ensure seamless service delivery

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All JobsIt Service Delivery Analyst Jobs

It Service Delivery Analyst information

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$38.5K

$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst, and why are they important?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.
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It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT Service Delivery Analyst

Impulse Space

Redondo Beach, CA • On-site

$25 - $45/hr

Full-time

Medical, Dental, Vision, Retirement

Posted yesterday

Job description

As an IT Service Delivery Analyst at Impulse, you will provide frontline technical support for enterprise systems, endpoints, and workplace technologies. This role ensures reliable IT service delivery by diagnosing and resolving technical issues, deploying end-user technology, and supporting day-to-day IT operations across corporate and operational environments. 
The analyst works closely with infrastructure, networking, and security teams to resolve incidents and maintain a stable computing environment. 
  • Provide technical support for endpoint systems, workplace applications, and enterprise services 
  • Troubleshoot Windows, macOS, and Linux endpoint issues 
  • Support identity and access management requests 
  • Diagnose basic network connectivity issues including IP configuration, DNS resolution, and wireless connectivity 
  • Deploy and configure laptops, desktops, and mobile devices 
  • Support user onboarding and offboarding technology provisioning 
  • Troubleshoot workplace technology including printers and conference room systems 
  • Document troubleshooting steps and solutions in the IT service management platform 
  • Maintain hardware inventory and device lifecycle tracking 
  • Escalate complex issues to infrastructure, networking, or security teams 
  • Identify opportunities to streamline support workflows and reduce repetitive operational tasks 
  • Assist with installation and termination of low-voltage cabling for network and workplace technology deployments 
  • Support deployment of network equipment, access points, and workplace infrastructure 
  • Coordinate with vendors and facilities teams during technology deployments and workspace buildouts 
  • Safely operate ladders or lifts when required for infrastructure installation work 

  • 1+ years of IT support or enterprise service delivery experience 
  • Experience supporting enterprise endpoint environments 
  • Experience with enterprise collaboration platforms 
  • Demonstrated networking knowledge including TCP/IP, DNS, and DHCP 
  • Experience working with an IT service management platform 
  • Strong troubleshooting and communication skills 

  • Strong troubleshooting and communication skills 
Certifications (Preferred) 
  • CompTIA A+ 
  • CompTIA Network+ 
  • ITIL Foundation 
  • Microsoft or equivalent endpoint administration certifications 
Physical Requirements 
  • Ability to lift and move equipment up to 50 lbs 
  • Ability to work on ladders or lifts during infrastructure installation 
  • Ability to work in office, lab, and operational environments 
  • Ability to perform structured cabling installation and termination 
Additional Information:
Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Space's spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here.  
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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