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It Service Delivery Analyst Jobs (NOW HIRING)

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

That includes everything from the sale of an old car to the financing, purchase, and delivery of a ... Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for ...

Vaco LLC

IT Service Continuity Analyst

Addison, TX · Remote

$60/hr

The IT Service Continuity Analyst will assist IT teams with building and updating their continuity and recovery plans, delivering training and awareness sessions, coordinating recovery exercises and ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD · On-site

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while ... Proven leadership, analytical, and problem-solving abilities * Ability to thrive in a fast-paced ...

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All JobsIt Service Delivery Analyst Jobs

It Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst, and why are they important?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.
More about It Service Delivery Analyst jobs
What cities are hiring for It Service Delivery Analyst jobs? Cities with the most It Service Delivery Analyst job openings:
What job categories do people searching It Service Delivery Analyst jobs look for? The top searched job categories for It Service Delivery Analyst jobs are:
It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of June 2026, with employment types broken down into 84% Full Time, 3% Part Time, and 13% Contract. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Entry-Level IT Service Management Specialist

Entry-Level IT Service Management Specialist

Ubertal Inc

Boca Raton, FL • On-site

Contractor

Posted 8 days ago

Job description

Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton, FL
Duration: Approx. 3-month contract
Employment Type: Contract

We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details:

Role Overview

This role supports IT service delivery operations, focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.

Key Responsibilities

• Support and improve IT Change, Incident, and Problem Management processes
• Assist in managing and resolving incidents, including major incidents
• Analyze workflows and recommend process improvements
• Monitor service performance metrics and prepare reports
• Provide training and guidance on ITSM procedures

Required Skills & Experience

• Experience with IT Change, Incident, and Problem Management
• Knowledge of ServiceNow platform and ITSM workflows
• Understanding of risk assessment, root cause analysis, and incident resolution
• Process improvement experience
• Minimum 2 years of relevant experience

Preferred Skills

• Experience with process optimization and workflow automation

Education

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience)
• ITIL Foundations Certification required