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It Service Delivery Analyst Jobs (NOW HIRING)

RCC Business IT

IT Service Technician

Romeo, MI · On-site

We specialize in delivering cutting-edge technology services to enhance efficiency, productivity, and security for our clients. Position Overview: We are currently seeking a skilled IT Service ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Initial.IT

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IT Service Manager

Denver, CO · On-site

$65K - $85K/yr

Are you an experienced IT professional who enjoys leading teams, improving service delivery, and building outstanding client relationships? We are seeking an IT Service Manager to oversee our service ...

Urgent

Pioneer Technology

Be Seen First

IT Service Desk Analyst

Chattanooga, TN · On-site

$39K - $59K/yr

The IT Service Desk Analyst serves as a phone and email contact for assisting and resolving ... We deliver secure, scalable IT solutions across cloud, networking, systems, and security. Our ...

Withum

IT Service Analyst II

Los Angeles, CA

$65K - $70K/yr

Under the overall supervision of the Senior IT Services Manager, the Service Analyst II provides ... Delivering remote support to users throughout the Firm via phone, email, chat or our remote support ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

Key Responsibilities Service Delivery & Operations * Lead daily operations of the IT Service Desk ... Analyze service desk performance trends and recommend improvement actions. * Conduct root cause ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution. * Performing incident trend analysis (Incident Management ...

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All JobsIt Service Delivery Analyst Jobs

It Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.
More about It Service Delivery Analyst jobs
What job categories do people searching It Service Delivery Analyst jobs look for? The top searched job categories for It Service Delivery Analyst jobs are:
It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT Service Technician

RCC Business IT

Romeo, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

RCC Business IT is a leading provider of comprehensive IT solutions tailored to meet the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services to enhance efficiency, productivity, and security for our clients.

Position Overview: We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and a passion for delivering top-notch IT support services.

Responsibilities:

  • Provide technical support to end-users on hardware, software, and network-related issues.
  • Diagnose and resolve technical problems efficiently and effectively.
  • Install, configure, and maintain IT systems and infrastructure.
  • Perform routine maintenance tasks such as system updates, patches, and backups.
  • Collaborate with other team members to troubleshoot complex issues.
  • Document support activities, solutions, and processes for knowledge sharing.
  • Assist in the implementation of IT projects and initiatives as needed.
  • Stay current with industry trends and emerging technologies to continuously improve skills and knowledge.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • Minimum of 2 years of experience in IT support roles.
  • Strong knowledge of Windows and/or macOS operating systems.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with Active Directory, Office 365, and other enterprise-level tools.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) a plus.

Benefits:

  • Competitive salary commensurate with experience.
  • Health, dental, and vision insurance coverage.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional development and training.