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It Service Delivery Analyst Jobs (NOW HIRING)

Bombardier Transportation GmbH

NY · On-site

$100 - $125/hr

Coordinate the development of an IT application(s) and supporting business processes according to IT specifications * Coordinate beta testing, validation by business unit, and implementation of ...

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

Applied best practice IT Service Management processes in the delivery and support of IT services e ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with contract service standards, SLAs, and performance objectives. This role provides operational ...

NEOGOV

IT Service and Support Analyst

Gainesville, GA · On-site

NEOGOV is part of the City of Gainesville's Information Technology department, seeking an IT Service and Support Analyst. The Analyst will support the IT department by collecting, analyzing, and ...

Phase2 Technology

IT Business Analyst I

Tucson, AZ · On-site

$60 - $80/hr

IT Business Analyst I Posting Number: req26887 Department: Support Services Department Website Link ... UITS delivers enterprise and specialized technology services that support students, faculty ...

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It Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do it service delivery analyst jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does an IT Service Delivery Analyst do?

An IT Service Delivery Analyst is responsible for ensuring that IT services are delivered effectively to meet the needs of the organization and its users. They monitor service performance, manage incidents and service requests, and work to resolve issues quickly. They also analyze service delivery processes, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Additionally, they often act as a liaison between technical teams and end-users to facilitate communication and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an IT Service Delivery Analyst?

To thrive as an IT Service Delivery Analyst, you need strong analytical abilities, a solid understanding of IT service management (ITSM) frameworks, and often a relevant degree or ITIL certification. Familiarity with ITSM tools such as ServiceNow, Jira Service Management, and incident/problem management systems is typically expected. Excellent communication, problem-solving, and customer service skills help you collaborate well with both technical teams and end users. These skills ensure efficient service delivery, high customer satisfaction, and smooth resolution of IT issues in dynamic environments.

How does an IT Service Delivery Analyst typically collaborate with other IT teams to resolve service issues?

An IT Service Delivery Analyst works closely with various IT teams, such as network, infrastructure, and application support, to identify and resolve service disruptions efficiently. They often act as a liaison, communicating user-reported issues to the appropriate technical teams and tracking progress until resolution. Regular meetings, incident reviews, and cross-team documentation are common practices to ensure smooth collaboration and continuous service improvement. This role requires strong communication skills and a proactive approach to problem-solving within a dynamic, team-oriented environment.

What is the difference between It Service Delivery Analyst vs Network Support Specialist?

AspectIt Service Delivery AnalystNetwork Support Specialist
CertificationsITIL, CompTIA, Cisco certificationsCCNA, Network+
Work EnvironmentIT service teams, client-facing roles, corporate settingsNetwork operations centers, technical support teams
Employer & IndustryIT service providers, large corporations, managed servicesTelecommunications, enterprise networks, ISPs
Common Search & ComparisonFocuses on service delivery, client satisfaction, and process managementFocuses on network troubleshooting, infrastructure, and hardware support

The It Service Delivery Analyst primarily manages IT service delivery, ensuring client satisfaction and process efficiency, while the Network Support Specialist concentrates on maintaining and troubleshooting network infrastructure. Both roles require technical certifications and work in IT environments, but their focus areas differ significantly.

More about It Service Delivery Analyst jobs

What are popular job titles related to It Service Delivery Analyst jobs?

For It Service Delivery Analyst jobs, the most frequently searched job titles are:

It Service Delivery Analyst jobs near you
Infographic showing various It Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT Service Management Process Specialist III

Rancho Santa Margarita, CA • On-site

Applied Medical
Medical Equipment and Supplies Manufacturing • 1 - 5K employees
Learn more about Applied Medicalexternal

$95K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Key responsibilities

  • Develop, implement, and maintain IT service management processes such as incident, change, and problem management.

  • Lead improvement initiatives to optimize IT service delivery and support process maturity.

  • Collaborate with global IT and business teams to align IT service management processes and support global service delivery objectives.

Applied Medical rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description
Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology Infrastructure Library (ITIL) processes that strengthen IT service delivery across Applied Medical's global operations. Also known as an IT service management (ITSM) process manager or ITIL process specialist, this position acts as a trusted partner to stakeholders across incident management, change management, and service transition, driving process maturity and successful adoption of new ways of working. The IT service management process specialist III identifies improvement opportunities, manages cross-functional relationships, and leads teams through process and organizational change to strengthen Applied Medical's global technology foundation and support operational excellence.
Key Responsibilities
  • Develop, implement, and maintain IT service management processes, including incident, change, and problem management, in alignment with Information Technology Infrastructure Library (ITIL) best practices.
  • Lead improvement initiatives that optimize IT service delivery and inform decisions affecting cross-functional IT operations.
  • Collaborate with IT and business teams across United States, Asia-Pacific, and European offices to align IT service management processes and support global service delivery objectives.
  • Build stakeholder relationships, identify risks and improvement opportunities, and lead the adoption of ITSM process and organizational changes.
  • Configure and enhance service management tool functionality, including ServiceNow, to improve service quality, automation, and workflow standards.
  • Facilitate service transition activities for new and modified services, ensuring readiness and compliance with organizational policies and data protection standards.
  • Monitor IT service performance metrics and drive data-driven enhancements to ITSM processes and service delivery.
  • Champion continuous improvement and knowledge sharing across the IT team as a subject-matter expert in IT service management.

Success in This Role Looks Like
  • Drive measurable improvements in IT service delivery and process efficiency across global operations.
  • Build trusted partnerships with stakeholders that lead to successful adoption of ITSM process changes.
  • Ensure consistent, compliant service operations across United States, Asia-Pacific, and European offices.
  • Strengthen service management tool functionality and automation to support scalable IT operations.
  • Translate service performance data into actionable improvements that advance organizational goals.

Position Requirements
This Position Requires the Following Skills and Attributes
  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.

Preferred
The Following Skills and Attributes Are Preferred
  • ITIL Foundation certification or higher-level ITIL qualification.
  • Experience working in an international or multi-site organization.
  • Knowledge of Lean or continuous improvement methodologies.
  • Understanding of International Organization for Standardization (ISO) and information security management standards.
  • Ability to analyze data and performance metrics to support informed process decisions and drive continuous improvement initiatives.

Benefits
  • Competitive compensation range: $95000 - $135000 / year (California).
  • Comprehensive benefits package.
  • Training and mentorship opportunities.
  • On-campus wellness activities.
  • Education reimbursement program.
  • 401(k) program with discretionary employer match.
  • Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.

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