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It Service Delivery Management Jobs (NOW HIRING)

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Strong organizational and time management skills, with the ability to prioritize in a fast-paced ... Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application ...

Sagility LLC

AVP- IT Service Delivery

El Paso, TX · On-site

$191K/yr

Lead and manage global IT Service Delivery operations across all supported geographies. * Own end ... to-end service delivery performance, customer experience, and operational excellence. * Establish ...

Integer

Supervisor, IT Service Delivery

Alden, NY · On-site

$86K - $126K/yr

... IT/desktop support at assigned Integer locations, by driving operational excellence and ... Responsible for delivering client services support by managing, coaching, evaluating and developing ...

Integer Holdings Corporation

NY · On-site

$100 - $125/hr

Responsible for delivering client services support by managing, coaching, evaluating and developing ... other IT project needs. The position will work closely with Architecture and Engineering team ...

AAC

IT Service Manager

Vienna, VA · On-site

Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...

Summit BHC

Director of Service Delivery - IT

Franklin, TN · On-site

$209K/yr

Lead and manage the IT Service Delivery team, including service desk, network operations, and ... infrastructure support. * Develop and implement IT service delivery strategies that align with ...

Hoya

Service Delivery Manager- Americas

Lewisville, TX · On-site

... Management Proactively identify IT service risks that could impact divisional operations, managing risk register with CoE team. Overseeing demand intake and prioritization, ensuring alignment with ...

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How much do it service delivery management jobs pay per year?

As of Sep 9, 2026, the average yearly pay for it service delivery management in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

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Infographic showing various It Service Delivery Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

IT Service Delivery Manager

Fairport, NY • Hybrid

Just Solutions
IT Services • 1 - 10 employees
Learn more about Just Solutionsexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Looking for a leadership opportunity where you can shape team performance, elevate the client experience, and play a key role in operational success? Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization.

You will earn $60,000 - $80,000 per year, along with the opportunity to join a company that values leadership, collaboration, and professional growth.

Our benefits package includes:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

WHAT CAN YOU EXPECT AS OUR IT SERVICE DELIVERY MANAGER?

Enjoy a consistent Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Depending on business needs and your role, in-office and hybrid.

In this IT Service Delivery Manager role, you will ensure top-notch service delivery by guiding technicians on daily priorities, managing ticket queues, and providing timely client support. You will mentor team members in performance development and uphold service standards and KPIs. Collaboration with operational leadership, resource coordination, and addressing escalated client concerns will be key aspects of your role. Your leadership will help create an exceptional customer experience and position your team for ongoing success.


QUALIFICATIONS THAT SET YOU APART

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

JOIN OUR TEAM!

Just Solutions, Inc. is more than just an IT company; we are your comprehensive technology partner committed to helping businesses flourish in today's dynamic digital landscape. From network infrastructure and cloud services to security measures and system enhancements, we offer complete support that keeps our clients connected and ahead of the competition. With over 25 years of experience, we provide innovative solutions and outstanding service that adapt to the ever-changing needs of modern enterprises. If you're excited about tackling complex challenges and advancing technology, we'd love to hear from you!


Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application in just a few minutes and take the first step toward joining a company where your expertise will be valued and your career can continue to grow.


Must have the ability to pass a background check

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