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Itsm Service Delivery Manager Jobs (NOW HIRING)

Apex Informatics

ITSM Service Delivery

Service Level and Availability Management - ITSM Service Delivery Overview: The Global Hosting Service Delivery team is responsible for managing Infrastructure Operations, including Major Incident ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, ... Microsoft Technologies (M365, Azure), Networking Technologies (SD-WAN, Cisco Meraki, Wi-Fi), ITSM ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

... our service delivery management team. As an SDM, you will play a crucial role in leading and ... ITSM Tools (ConnectWise preferred) and ITIL best practices/framework * Windows, Chrome and MAC O\S ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring client commitments are met consistently and successfully. This role ...

Entrega

Service Delivery Manager

Troy, MI · On-site

They are seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements, ensuring that client commitments are delivered successfully and consistently ...

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 ...

QD Sverige AB

NY · On-site

$80 - $100/hr

Som Service Delivery Manager ansvarar du för att våra kunder får stabila och högkvalitativa IT‑leveranser som stödjer deras affärsbehov. Du är huvudkontakt för flera kunder, driver dialogen ...

Steel Partners

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Ferranti Computer Systems Ltd

WI · On-site

$80 - $100/hr

Your Responsibilities As a Service Delivery Manager, you support services for one or more existing MECOMS customers, with a clear focus on maximizing customer value. You monitor scope, budget ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

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Itsm Service Delivery Manager information

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$93.9K

$160.5K

How much do itsm service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for itsm service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is an ITSM Service Delivery Manager?

An ITSM Service Delivery Manager is a professional responsible for overseeing the delivery of IT services within an organization, ensuring that these services meet agreed-upon standards and client expectations. They manage service processes, coordinate teams, handle incidents and service requests, and work to continually improve service quality. Their role often involves liaising between technical teams and business stakeholders to ensure alignment with organizational goals. They also monitor service performance, address issues proactively, and implement best practices derived from IT Service Management (ITSM) frameworks such as ITIL.

How does an ITSM Service Delivery Manager typically collaborate with other departments to ensure seamless IT service delivery?

An ITSM Service Delivery Manager works closely with various departments, such as IT operations, support teams, business units, and vendors, to coordinate and maintain high-quality IT services. This involves regular meetings to review service performance, managing service level agreements (SLAs), and facilitating communication between technical experts and business stakeholders. By fostering strong cross-functional relationships, the manager ensures that IT services align with organizational goals and user needs. Effective collaboration is key to proactively identifying potential issues, streamlining processes, and driving continuous improvement in service delivery.

What are the key skills and qualifications needed to thrive as an ITSM Service Delivery Manager, and why are they important?

To thrive as an ITSM Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management processes, and experience in IT operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation are commonly expected. Strong leadership, problem-solving abilities, and excellent stakeholder communication skills help set outstanding managers apart. These competencies are vital for ensuring efficient service delivery, maintaining SLA compliance, and fostering positive client relationships.

What is the difference between Itsm Service Delivery Manager vs Itsm Service Desk Analyst?

AspectItsm Service Delivery ManagerItsm Service Desk Analyst
CertificationsITIL, Service Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentOversees service delivery, manages teams, strategic planningHandles user requests, incident resolution, daily support tasks
Employer & Industry UsageIT service providers, large organizationsHelp desks, IT support centers, corporate IT departments

The Itsm Service Delivery Manager focuses on managing and improving IT service delivery processes, overseeing teams, and ensuring client satisfaction. In contrast, the Itsm Service Desk Analyst primarily handles day-to-day user support, incident management, and troubleshooting. While both roles require ITIL knowledge and customer service skills, the Service Delivery Manager has a broader strategic and managerial scope, whereas the Service Desk Analyst is more operational and support-focused.

What cities are hiring for Itsm Service Delivery Manager jobs?

Cities with the most Itsm Service Delivery Manager job openings:

What states have the most Itsm Service Delivery Manager jobs?

States with the most job openings for Itsm Service Delivery Manager jobs include:

What are popular job titles related to Itsm Service Delivery Manager jobs?

For Itsm Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Itsm Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

ITSM Service Delivery

Remote

Apex Informatics
IT Services • 1 - 10 employees
Learn more about Apex Informaticsexternal

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Re-posted 19 days ago

Job description

Job Description
Service Level and Availability Management - ITSM Service Delivery
Overview:
The Global Hosting Service Delivery team is responsible for managing Infrastructure Operations, including Major Incident Management, Problem (RCA) Management, Enterprise Change Management, and PagerDuty. Additionally, we are building new service offerings around Service Level Management and Availability Management. The ideal candidate will have strong Infrastructure, Cloud, and Operations experience in enterprise environments and possess deep subject matter expertise in Service Level Management and Availability Management. This person will require strong technical capabilities and confident communication skills. They must be able to multitask in a fast-paced environment with short timelines and high visibility from our clients and internal customers. This person will interface with Infrastructure Architects, Application Development within the Business Units, and Senior Leadership.
The ideal candidate will be comfortable communicating at all levels and have a broad technical understanding as well as specific, in-depth knowledge of implementing Service Level and Availability Management. This person should be able to gather requirements, ask appropriate questions, and have above-average communication skills, as well as project management and presentation skills. Strong PowerBI skills are required. This person must be able to conceptualize and translate their vision as well as quickly progress to implementation.

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