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Itsm Service Delivery Manager Jobs in Florida Ridge, FL

Domino's Pizza LLC

Delivery Driver4933

Vero Beach, FL · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

NEOGOV

IT MANAGER

Vero Beach, FL · On-site

$83K - $102K/yr

The role involves strategic planning, cybersecurity oversight, and managing citywide business systems to enhance operational efficiency and service delivery. Responsibilities : • Plans, organizes ...

Ally Waste Services

District Manager

Port Saint Lucie, FL · On-site

$50K - $60K/yr

About the Role As a District Manager, you'll lead the success of your district by overseeing service delivery across a portfolio of apartment communities, developing a strong team of Service Valets ...

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Itsm Service Delivery Manager information

See Florida Ridge, FL salary details

$24.8K

$80.2K

$137K

How much do itsm service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for itsm service delivery manager in Florida Ridge, FL is $80,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $109,300.00 per year, depending on experience, location, and employer.

What is an ITSM Service Delivery Manager?

An ITSM Service Delivery Manager is a professional responsible for overseeing the delivery of IT services within an organization, ensuring that these services meet agreed-upon standards and client expectations. They manage service processes, coordinate teams, handle incidents and service requests, and work to continually improve service quality. Their role often involves liaising between technical teams and business stakeholders to ensure alignment with organizational goals. They also monitor service performance, address issues proactively, and implement best practices derived from IT Service Management (ITSM) frameworks such as ITIL.

How does an ITSM Service Delivery Manager typically collaborate with other departments to ensure seamless IT service delivery?

An ITSM Service Delivery Manager works closely with various departments, such as IT operations, support teams, business units, and vendors, to coordinate and maintain high-quality IT services. This involves regular meetings to review service performance, managing service level agreements (SLAs), and facilitating communication between technical experts and business stakeholders. By fostering strong cross-functional relationships, the manager ensures that IT services align with organizational goals and user needs. Effective collaboration is key to proactively identifying potential issues, streamlining processes, and driving continuous improvement in service delivery.

What are the key skills and qualifications needed to thrive as an ITSM Service Delivery Manager, and why are they important?

To thrive as an ITSM Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management processes, and experience in IT operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation are commonly expected. Strong leadership, problem-solving abilities, and excellent stakeholder communication skills help set outstanding managers apart. These competencies are vital for ensuring efficient service delivery, maintaining SLA compliance, and fostering positive client relationships.

What is the difference between Itsm Service Delivery Manager vs Itsm Service Desk Analyst?

AspectItsm Service Delivery ManagerItsm Service Desk Analyst
CertificationsITIL, Service Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentOversees service delivery, manages teams, strategic planningHandles user requests, incident resolution, daily support tasks
Employer & Industry UsageIT service providers, large organizationsHelp desks, IT support centers, corporate IT departments

The Itsm Service Delivery Manager focuses on managing and improving IT service delivery processes, overseeing teams, and ensuring client satisfaction. In contrast, the Itsm Service Desk Analyst primarily handles day-to-day user support, incident management, and troubleshooting. While both roles require ITIL knowledge and customer service skills, the Service Delivery Manager has a broader strategic and managerial scope, whereas the Service Desk Analyst is more operational and support-focused.

Concrete Delivery Manager Delivery

Port Saint Lucie, FL • On-site

Builders FirstSource
Construction Materials Wholesalers • 10K+ employees
Learn more about Builders FirstSourceexternal

Full-time

Re-posted 15 days ago

Builders FirstSource rating

7.4

Company rating: 7.4 out of 10

Based on 314 frontline employees who took The Breakroom Quiz

294th of 547 rated manufacturers

Job description

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
PURPOSE
Directs and manages all aspects of delivery activities and department staff at specified location(s); including responsibility for planning, coordinating and assigning work to Dispatchers, Drivers and/or Yard personnel in order to meet or exceed scheduling goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Manages the delivery scheduling activities and department staff, ensuring coordination between daily delivery schedules and Driver assignments.
  • Establishes schedules that ensure economical delivery options are utilized and optimizes materials handling equipment and delivery vehicles.
  • Maintains check on materials inventories, production programs and other factors that affect delivery schedules.
  • Revises schedules based on changes to order, cancellations, returns, and revised forecasts; determines recourse in event of failure to meet schedules.
  • Manages a department to ensure achievement of functional and budget/financial goals.
  • Tracks and reports on delivery mileage, fuel usage, vehicle repairs and other delivery-related issues to management.
  • Manages assigned employees including staff selection and training; planning, assigning and directing work; conducting performance reviews; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
  • Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
Manages staff to include the delivery scheduling activities, ensuring coordination between daily delivery schedules, and Driver assignments.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Bachelor's degree and six (6) years of experience coordinating shipping/delivery activities, or equivalent combination of education and experience. Minimum of one (1) year of lead or supervisory experience required.
COMPETENCIES
  • Knowledge of company practices and standards for product shipping/delivery
  • Knowledge of business mathematics
  • Knowledge of DOT regulations or other requirements regulating delivery schedules
  • Good leadership skills and ability to achieve work productivity through others
  • Ability to read and write delivery schedules and reports

WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Combination of indoor and outdoor environments and physical activity requirements.
  • Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time.
  • May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
  • Occasional oversight activities may take place out of doors, subject to temperature and weather variations.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.
At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.
Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.
Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.

What Builders FirstSource employees say

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About Builders FirstSource

Sourced by ZipRecruiter

Builders FirstSource is the nation’s largest supplier of structural building products, value-added components and services to the professional market for new residential construction and repair and remodeling. Our focus is on providing unparalleled service to both large and small customers. Through investments in innovation and an unmatched portfolio of value-added products and manufacturing capabilities, we’re revolutionizing the homebuilding industry – outperforming today and transforming tomorrow.

Industry

Construction materials wholesalers

Company size

10,000+ Employees

Headquarters location

Dallas, TX, US

Year founded

1998

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