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Program Management Service Delivery Manager Jobs

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

The program conducts 24x7x365 operations, ITIL Incident and problem management, and deep engagement with agencies and other users of the CDM Dashboard Ecosystem. While the Service Delivery Manager ...

CitiusTech

Service Delivery Manager

Dallas, TX · On-site

... m/project management with multi-stream delivery experience. o     Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives. • ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational ... Support change deployment activities by coordinating between the change management team, KNAPP ...

Clean Harbors

Service Delivery Manager

San Diego, CA · On-site

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily ... its services, programs, and activities. To request reasonable accommodation, contact ect ...

CleanHarbors

Service Delivery Manager

Eagan, MN

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage ... its services, programs, and activities. To request reasonable accommodation, contact ect ...

Nile Global Inc

Global Service Delivery Manager

Service Delivery Management: Oversee the global delivery of Nile's network services, ensuring seamless operations and adherence to SLAs. * Customer Satisfaction: Serve as the primary point of contact ...

Capgemini

$118K - $270K/yr

Financial Management* ITIL V3 FoundationThe base compensation range for this role in the posted ... Employee assistance programs* Other benefits as provided by local policy and eligibility**Important ...

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Program Management Service Delivery Manager information

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$38.5K

$107.5K

$157K

How much do program management service delivery manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for program management service delivery manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a program management service delivery manager?

A Program Management Service Delivery Manager is responsible for overseeing the delivery of services and ensuring that projects and programs meet client expectations and organizational standards. They coordinate between project teams, stakeholders, and clients to manage timelines, budgets, and quality of service. Their duties often include implementing service delivery processes, monitoring performance, and resolving issues to ensure successful outcomes. This role requires strong leadership, communication, and organizational skills, as well as a deep understanding of program management principles.

How does a program management service delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Program Management Service Delivery Manager regularly works with cross-functional teams such as IT, operations, sales, and client support to align project objectives and deliverables. They facilitate communication between stakeholders, coordinate resources, and ensure that project timelines and quality standards are met. Frequent status meetings, progress tracking, and issue resolution are key parts of their role, fostering a collaborative environment that supports both client satisfaction and organizational goals.

What are the key skills and qualifications needed to thrive as a program management service delivery manager, and why are they important?

To thrive as a Program Management Service Delivery Manager, you need expertise in project/program management, service delivery frameworks (such as ITIL), and a relevant degree or certification like PMP or ITIL Foundation. Familiarity with project management tools (like MS Project, Jira) and service management systems (such as ServiceNow) is typically required. Strong leadership, problem-solving, and stakeholder communication skills help ensure smooth coordination across teams and clients. These skills are crucial to deliver projects on time, maintain high service standards, and foster client satisfaction.

What is the difference between Program Management Service Delivery Manager vs Project Manager?

AspectProgram Management Service Delivery ManagerProject Manager
Primary FocusOverseeing multiple related projects to ensure service delivery aligns with strategic goalsManaging individual projects to meet specific objectives within scope, time, and budget
ResponsibilitiesCoordinating across projects, managing client relationships, ensuring service qualityPlanning, executing, and closing projects, managing project teams
CertificationsPMP, PgMP, Service Management certifications (e.g., ITIL)PMP, CAPM
Work EnvironmentClient-facing, strategic, cross-project coordinationProject teams, tactical execution

The Program Management Service Delivery Manager focuses on overseeing multiple projects to ensure seamless service delivery aligned with strategic objectives, while the Project Manager concentrates on managing individual projects to achieve specific goals. Both roles require strong certifications like PMP, but the Program Management Service Delivery Manager has a broader, strategic scope.

What are popular job titles related to Program Management Service Delivery Manager jobs?

For Program Management Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Program Management Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Service Delivery Manager

Fort Wayne, IN • Remote

Corsica Technologies, LLC
IT Services • 51 - 200 employees
Learn more about Corsica Technologies, LLCexternal

Full-time

Re-posted 3 days ago

Job description

Job Title - Managed Services Service Delivery Manager

Job Summary

The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients while maintaining high levels of customer satisfaction, service quality, and operational excellence. This role serves as the primary point of contact for clients, overseeing service performance, managing cross-functional teams, driving continuous service improvements, and ensuring adherence to Service Level Agreements (SLAs). The ideal candidate combines strong leadership, customer relationship management, technical understanding, and operational management skills.

Key Responsibilities

Service Delivery Management

  • Own end-to-end service delivery for assigned managed services customers.
  • Ensure services are delivered according to contractual obligations and SLAs.
  • Monitor service performance, availability, and quality metrics.
  • Lead service review meetings and present performance reports to customers.
  • Manage service escalations through successful resolution.

Client Relationship Management

  • Build and maintain trusted relationships with customer stakeholders.
  • Understand customer business objectives and align service delivery accordingly.
  • Act as the primary customer advocate within the organization.
  • Identify opportunities to improve customer satisfaction and expand service offerings.

Operational Management

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Security, Network, and Application Support.
  • Ensure effective incident, problem, and change management processes.
  • Drive root cause analysis and preventive actions for recurring issues.
  • Monitor resource utilization and service capacity.

Service Improvement

  • Identify opportunities for continuous service improvement.
  • Implement automation and operational efficiencies.
  • Lead service transition activities for new customers or projects.
  • Develop and execute service improvement plans.

Governance & Reporting

  • Produce regular operational (Weekly and Monthly) and executive service reports.
  • Track KPIs, SLAs, customer satisfaction (CSAT), and service trends.
  • Participate in Quarterly Business Reviews (QBRs) with customers.
  • Ensure compliance with ITIL processes and organizational standards.

Financial Management

  • Monitor service profitability and budget performance.
  • Review contract scope and identify out-of-scope activities.
  • Support renewals, contract negotiations, and service expansions.
  • Collaborate with sales and account management teams on growth opportunities.

Risk & Compliance

  • Identify operational risks and implement mitigation plans.
  • Ensure compliance with security, regulatory, and contractual requirements.
  • Support audits and compliance initiatives.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years in a customer-facing leadership or management role.
  • Strong understanding of IT infrastructure, cloud technologies, networking, cybersecurity, and enterprise applications.
  • Experience managing enterprise customers and complex service environments.

Preferred Certifications

  • ITIL Foundation or ITIL 4 Managing Professional

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform
  • Microsoft 365 Administration
  • Autotask, or similar ITSM platforms
  • RMM and Monitoring tools (Datto and SolarWinds)
  • Power BI or similar reporting tools

Soft Skills

  • Excellent communication and presentation skills
  • Strong customer relationship management
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Decision-making under pressure
  • Service improvement initiative completion
  • Revenue growth from managed services accounts

Preferred Experience

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid cloud and multi-cloud environments.
  • Experience with enterprise IT outsourcing engagements.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or other IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.

Success Factors

A successful Managed Services Service Delivery Manager consistently delivers high-quality services, builds strong customer relationships, proactively identifies service improvements, effectively manages operational performance, and collaborates across technical and business teams to ensure customer success while driving operational efficiency and business growth.