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Program Management Service Delivery Manager Jobs

Syringa Networks

Customer Program Manager

Boise, ID · On-site

Requirements Required Qualifications: * 5+ years of project, program, implementation, or service delivery management experience. * Experience managing complex customer-facing projects. * Strong ...

ValidaTek, Inc.

Program Manager - DoL

Mclean, VA · On-site

$140K - $180K/hr

Lead application development, operations, support, data management, and related IT service delivery activities. * Develop and maintain program plans, schedules, milestones, performance metrics, and ...

Hitachi, Ltd.

IT Service Delivery Manager

Alamo, TN · On-site

Ensure effective ticket management, triage, and resolution * Deliver and support onsite IT infrastr ... Grow your career through international collaboration and development programs * Work in a purpose ...

Goosehead

Manager - Service Delivery

Westlake, OH · On-site

Ensure accountability against key service KPIs (SLA, NPS, FCR, CSAT). * Conduct structured coaching sessions that drive performance behaviors. * Deliver weekly 1:1s focused on development, growth ...

Lennar Homes

Delivery Manager

Miami, FL · On-site

... service, giving back to the communities in which we work and live in, and fostering a culture of ... Management. * Collaboration: Strong partnering skills with Portfolio/Program Managers to align ...

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Program Management Service Delivery Manager information

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$38.5K

$107.5K

$157K

How much do program management service delivery manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for program management service delivery manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

What is a program management service delivery manager?

A Program Management Service Delivery Manager is responsible for overseeing the delivery of services and ensuring that projects and programs meet client expectations and organizational standards. They coordinate between project teams, stakeholders, and clients to manage timelines, budgets, and quality of service. Their duties often include implementing service delivery processes, monitoring performance, and resolving issues to ensure successful outcomes. This role requires strong leadership, communication, and organizational skills, as well as a deep understanding of program management principles.

How does a program management service delivery manager typically collaborate with cross-functional teams to ensure successful project outcomes?

A Program Management Service Delivery Manager regularly works with cross-functional teams such as IT, operations, sales, and client support to align project objectives and deliverables. They facilitate communication between stakeholders, coordinate resources, and ensure that project timelines and quality standards are met. Frequent status meetings, progress tracking, and issue resolution are key parts of their role, fostering a collaborative environment that supports both client satisfaction and organizational goals.

What are the key skills and qualifications needed to thrive as a program management service delivery manager, and why are they important?

To thrive as a Program Management Service Delivery Manager, you need expertise in project/program management, service delivery frameworks (such as ITIL), and a relevant degree or certification like PMP or ITIL Foundation. Familiarity with project management tools (like MS Project, Jira) and service management systems (such as ServiceNow) is typically required. Strong leadership, problem-solving, and stakeholder communication skills help ensure smooth coordination across teams and clients. These skills are crucial to deliver projects on time, maintain high service standards, and foster client satisfaction.

What is the difference between Program Management Service Delivery Manager vs Project Manager?

AspectProgram Management Service Delivery ManagerProject Manager
Primary FocusOverseeing multiple related projects to ensure service delivery aligns with strategic goalsManaging individual projects to meet specific objectives within scope, time, and budget
ResponsibilitiesCoordinating across projects, managing client relationships, ensuring service qualityPlanning, executing, and closing projects, managing project teams
CertificationsPMP, PgMP, Service Management certifications (e.g., ITIL)PMP, CAPM
Work EnvironmentClient-facing, strategic, cross-project coordinationProject teams, tactical execution

The Program Management Service Delivery Manager focuses on overseeing multiple projects to ensure seamless service delivery aligned with strategic objectives, while the Project Manager concentrates on managing individual projects to achieve specific goals. Both roles require strong certifications like PMP, but the Program Management Service Delivery Manager has a broader, strategic scope.

What are popular job titles related to Program Management Service Delivery Manager jobs?

For Program Management Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Program Management Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Global Service Delivery Manager

Overland Park, KS • On-site

Stefanini Group
IT Services • 10K+ employees
Learn more about Stefanini Groupexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Who we are
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
                              
What will you do?
You will oversee a number of teams across the globe providing outsourced IT services to a key client.  This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills.  You will be responsible for driving strategy within your assigned delivery programs in partnership with the Business Unit Lead and Client Success Director.  You"ll be accountable for the financial and operational results of your teams and will be expected to drive continuous improvement activities.  You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
  • Act as Global Single Point of Contact (SPOC) for client(s)
  • Responsible for day today Global delivery of Service Desk, Deskside, and Infrastructure Services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices for Global delivery locations
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client (s)
  • Assist with invoicing
  • Delivers to Expectations
  • Provides Executive Management Presentations on Services
  • Participates in on-going Service Delivery Meetings
  • Global Expense Management
  • Drive Continuous Improvement

What do you need to succeed?
  • Bachelor's degree required, Master's or graduate certifications preferred. Typically requires more than 2 years of Global Management experience.
  • Global experience
  • Financial Management Experience on a Global level
  • In-depth understanding of IT industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • Ability to manage strategically as well as at a more detailed level as needed
  • Experience with ServiceNow is a plus

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
 
Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;
 
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#LI-ONSITE
Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

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