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Itsm Service Delivery Manager Jobs (NOW HIRING)

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Socket.dev

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational delivery of services for assigned customer accounts. The role serves as the primary liaison between ...

New

Astronomer

NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational delivery of services for assigned customer accounts. The role serves as the primary liaison between ...

Wine Industry Expo

NY · On-site

The manager coordinates effectively with Client Services to provide second‑level support. They ... ITSM Platform: Proven proficiency in ServiceNow for executing and tracking ITIL processes (Incident ...

Clean Harbors

Service Delivery Manager

Fargo, ND · On-site

Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

Clean Harbors

Service Delivery Manager

Fargo, ND · On-site

$111K/yr

Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

Clean Harbors

Service Delivery Manager

San Diego, CA · On-site

$127K/yr

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

Clean Harbors

Service Delivery Manager

San Diego, CA · On-site

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...

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Itsm Service Delivery Manager information

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$29K

$93.9K

$160.5K

How much do itsm service delivery manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for itsm service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is an ITSM Service Delivery Manager?

An ITSM Service Delivery Manager is a professional responsible for overseeing the delivery of IT services within an organization, ensuring that these services meet agreed-upon standards and client expectations. They manage service processes, coordinate teams, handle incidents and service requests, and work to continually improve service quality. Their role often involves liaising between technical teams and business stakeholders to ensure alignment with organizational goals. They also monitor service performance, address issues proactively, and implement best practices derived from IT Service Management (ITSM) frameworks such as ITIL.

How does an ITSM Service Delivery Manager typically collaborate with other departments to ensure seamless IT service delivery?

An ITSM Service Delivery Manager works closely with various departments, such as IT operations, support teams, business units, and vendors, to coordinate and maintain high-quality IT services. This involves regular meetings to review service performance, managing service level agreements (SLAs), and facilitating communication between technical experts and business stakeholders. By fostering strong cross-functional relationships, the manager ensures that IT services align with organizational goals and user needs. Effective collaboration is key to proactively identifying potential issues, streamlining processes, and driving continuous improvement in service delivery.

What are the key skills and qualifications needed to thrive as an ITSM Service Delivery Manager, and why are they important?

To thrive as an ITSM Service Delivery Manager, you need a solid understanding of ITIL frameworks, service management processes, and experience in IT operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation are commonly expected. Strong leadership, problem-solving abilities, and excellent stakeholder communication skills help set outstanding managers apart. These competencies are vital for ensuring efficient service delivery, maintaining SLA compliance, and fostering positive client relationships.

What is the difference between Itsm Service Delivery Manager vs Itsm Service Desk Analyst?

AspectItsm Service Delivery ManagerItsm Service Desk Analyst
CertificationsITIL, Service Management certificationsITIL Foundation, Service Desk certifications
Work EnvironmentOversees service delivery, manages teams, strategic planningHandles user requests, incident resolution, daily support tasks
Employer & Industry UsageIT service providers, large organizationsHelp desks, IT support centers, corporate IT departments

The Itsm Service Delivery Manager focuses on managing and improving IT service delivery processes, overseeing teams, and ensuring client satisfaction. In contrast, the Itsm Service Desk Analyst primarily handles day-to-day user support, incident management, and troubleshooting. While both roles require ITIL knowledge and customer service skills, the Service Delivery Manager has a broader strategic and managerial scope, whereas the Service Desk Analyst is more operational and support-focused.

What cities are hiring for Itsm Service Delivery Manager jobs?

Cities with the most Itsm Service Delivery Manager job openings:

What states have the most Itsm Service Delivery Manager jobs?

States with the most job openings for Itsm Service Delivery Manager jobs include:

What are popular job titles related to Itsm Service Delivery Manager jobs?

For Itsm Service Delivery Manager jobs, the most frequently searched job titles are:

Infographic showing various Itsm Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Remote

Avertium
Network Security • 201 - 500 employees
Learn more about Avertiumexternal

Full-time

Retirement, PTO

Re-posted 20 days ago

Job description

Avertium is a cyber fusion and MXDR leader, delivering comprehensive security and compliance services to mid-market and enterprise customers.Our unique "Assess, Design, Protect" methodology addresses and improves security strategy, reduces attack surface risk, strengthens compliance, and provides continuous threat protection. Avertium maximizes customer security investments and enables customers to focus on growth, innovation, and business outcomes, while assuring that their security infrastructure is resilient and adaptive to evolving threats. That's why customers trust Avertium to deliver better security, improved compliance, and greater ROI.
As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber Fusion Center to oversee delivery of Avertium's security services to an assigned portfolio of accounts. Customer will look to you not only as their primary advocate but also the accountable person responsible that expectations are being met and obligations fulfilled.
Responsibilities:
  • Service Delivery/Operational Management:
  • Prioritize and execute Avertium resources for customer contract support and delivery.
  • Ensure customer satisfaction to meet CSAT objectives.
  • Facilitate organizational consensus on complex issues.
  • Provide strategic account support with technical and operational insights into industry trends and customer needs.
  • Utilize extensive technical and business knowledge to guide organizational strategies and direction.
  • Analyze and recommend solutions for senior management on strategic operational matters.
  • Manage resource forecasting, requirements, and staffing to meet demand.
  • Align delivery resources with business needs, optimizing staff talents.
  • Support team execution by removing barriers.
  • Foster a growth-oriented and high-performance work environment.
  • Ensure adherence to HR, legal, financial, ethics, and governance policies.
  • Enhance operational maturity within account portfolios.
  • Customer/Relationship Management:
  • Manage and grow executive customer relationships for strategic accounts.
  • Resolve complex issues with significant business impact.
  • Establish trusted advisor partnerships in service delivery management.
  • Represent Avertium in industry organizations.
  • Potential to act as Account Sponsor.
  • Escalate major account issues to Leadership with solutions.
  • Financial Management:
  • Oversees financial execution of programs within the portfolio of accounts, aiming to meet or exceed the original Plan of Record.
  • Maintains program budgets with the capability to present reliable forecasts.
  • Collaborates with senior leadership to formulate corrective plans for addressing issues that impact financial performance.
  • Shapes the strategic agenda and creates the context for successful partnerships that generate significant business.
  • Leads the development of organizational business operating plans.
  • Drives Avertium's business goals and initiatives to successful implementation within the organization.
  • Manages and coaches the team to achieve best-in-class customer experience, reduce delivery costs, and attain trusted advisor status with customers.
  • Partners across the business unit management team to achieve broader Avertium business targets.
  • Identifies, develops, and drives tactical projects to support the SDM community in achieving business goals.

Qualifications:
  • Required Skills:
  • Possesses extensive knowledge of contemporary approaches to managing Threat Detection and Exposure Management operations.
  • Experience with extended detection and response (XDR) solutions; preferably Microsoft Defender or SentinelOne.
  • Exhibits superior influence and negotiation skills, particularly in crisis and conflict management situations.
  • Demonstrates the ability to understand and analyze issues or problems to formulate and implement corrective action plans.
  • Proactively and effectively manages risk on high to very high-risk projects.
  • Capable of developing and presenting high-impact messages to executive-level management.
  • Displays superior communication skills, both verbal and written, with the capability to represent Avertium at external customer and industry events.
  • Shows strong ability to lead and coordinate teams, including both global and virtual teams.
  • Exhibits strong negotiation skills within workgroups, customers, and Avertium management.
  • Customer- and relationship-focused, process-driven, metric-focused, results-oriented, organized, self-directed.
  • Ability to multi-task and find innovative solutions to problems.
  • Preferred Skills:
  • Ability to build & manage strong customer relationship at the executive level.
  • Capable of applying business management principles, financial concepts, and contractual knowledge to analyze business needs and develop strategic recommendations.
  • Utilizes appropriate knowledge and methodologies to resolve highly complex business issues with significant organizational impact.
  • Develops and consistently implements Quality and Continuous Improvement Plans.
  • Demonstrates solid project budgeting and forecasting skills.
  • Acquires and applies industry sector knowledge (e.g., finance, manufacturing) to benefit customer initiatives.
  • BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
  • One (1) to two (2) years of experience managing professional or managed services engagements in an Information security and cybersecurity industry setting.
  • Three (3) to Five (5) years of information security or cyber security experience.
  • Advanced proficiency in analytical, organizational, project management, interpersonal and communication skills (verbal and written).

In addition to a career in the challenging world of cyber security, Avertium offers competitive salaries, full benefits, unlimited paid time off, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.
Avertium provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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