Austin, TX · On-site
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a ...
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Austin, TX · On-site
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager Company Culture At Centre, our diverse workforce drives innovation and success. We foster a ...
Acton, MA · Remote
Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...
Acton, MA · Remote
Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
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The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Fort Worth, TX · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
Fort Worth, TX · On-site
The Service Delivery Manager is expected to motivate indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business ...
NY · On-site
$80 - $100/hr
Som Service Delivery Manager ansvarar du för att våra kunder får stabila och högkvalitativa IT‑leveranser som stödjer deras affärsbehov. Du är huvudkontakt för flera kunder, driver dialogen ...
New
NY · On-site
$80 - $100/hr
Som Service Delivery Manager ansvarar du för att våra kunder får stabila och högkvalitativa IT‑leveranser som stödjer deras affärsbehov. Du är huvudkontakt för flera kunder, driver dialogen ...
New
Charlotte, NC · On-site
Service Delivery Manager, WD Technology Enablement The Technology Enablement function empowers Work ... application platforms on one or more customer accounts, ensuring stability, availability, and ...
Charlotte, NC · On-site
Service Delivery Manager, WD Technology Enablement The Technology Enablement function empowers Work ... application platforms on one or more customer accounts, ensuring stability, availability, and ...
Jersey City, NJ · On-site
About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...
Jersey City, NJ · On-site
About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...
Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
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Naperville, IL · On-site
$41K - $60K/yr
Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...
Whether it be custom application development or providing highly specialized IT resources to run a ... Managed Services: We realize our clients don't have the time to worry about the most important ...
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Whether it be custom application development or providing highly specialized IT resources to run a ... Managed Services: We realize our clients don't have the time to worry about the most important ...
Norcross, GA · On-site
About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...
Norcross, GA · On-site
About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...
Albany, NY · On-site
$120 - $140/hr
The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address customer challenges.
Albany, NY · On-site
$120 - $140/hr
The Service Delivery Manager's role is to develop and manage partnerships with global and enterprise clients and manage the daily implementation of these partnerships to address customer challenges.
Boise, ID · On-site
Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers ...
Boise, ID · On-site
Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers ...
Plano, TX · On-site
The ideal candidate will work closely with Service Delivery Managers, Logistics Managers, customers, vendors, and internal stakeholders to coordinate project execution, monitor performance, manage ...
Plano, TX · On-site
The ideal candidate will work closely with Service Delivery Managers, Logistics Managers, customers, vendors, and internal stakeholders to coordinate project execution, monitor performance, manage ...
Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...
Job Summary As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp's Managed Services to customers. You will work closely with the NetApp Managed Services ...
Boise, ID · On-site
Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers ...
Boise, ID · On-site
Job Summary: A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers ...
$72K - $78K/yr
... The Manager, Service Delivery leads operational execution across one or more assigned sites ... At the end of this application, you will find a set of voluntary demographic questions. If you ...
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$72K - $78K/yr
... The Manager, Service Delivery leads operational execution across one or more assigned sites ... At the end of this application, you will find a set of voluntary demographic questions. If you ...
Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
New
Safety-Kleen i is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of ...
New
Job Summary A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure ...
Job Summary A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure ...
Troy, MI · On-site +1
Onboarding of new Managed Services clients to the Centroid delivery team. * Track, manage ... Expertise in Oracle application, database and infrastructure solutions, cloud, systems integration ...
Troy, MI · On-site +1
Onboarding of new Managed Services clients to the Centroid delivery team. * Track, manage ... Expertise in Oracle application, database and infrastructure solutions, cloud, systems integration ...
Columbus, OH · Hybrid
$94K - $224K/yr
The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ...
New
Columbus, OH · Hybrid
$94K - $224K/yr
The Network Service Delivery Manager (SDM) is a client-facing leader responsible for the delivery, governance, and operational performance of network services across hybrid environments. The role ...
New
$39.5K - $54.3K
2% of jobs
$54.3K - $69K
7% of jobs
$69K - $83.8K
7% of jobs
$94.9K is the 25th percentile. Wages below this are outliers.
$83.8K - $98.6K
11% of jobs
$98.6K - $113.4K
15% of jobs
The median wage is $119.4K / yr.
$113.4K - $128.1K
18% of jobs
$138.6K is the 75th percentile. Wages above this are outliers.
$128.1K - $142.9K
20% of jobs
$142.9K - $157.7K
13% of jobs
$157.7K - $172.5K
5% of jobs
$172.5K - $187.2K
1% of jobs
$187.2K - $202K
0% of jobs
$39.5K
$121.5K
$202K
| Aspect | Application Service Delivery Manager | Application Support Analyst |
|---|---|---|
| Credentials | Typically requires project management certifications (e.g., PMP), ITIL, and relevant experience | Often holds a bachelor's degree in IT or related field; certifications like ITIL are common |
| Work Environment | Oversees service delivery, manages teams, coordinates between stakeholders | Provides technical support, troubleshoots issues, maintains applications |
| Employer & Industry Usage | Used in IT service management across various industries | Common in IT support teams within organizations |
The Application Service Delivery Manager focuses on managing end-to-end service delivery, ensuring client satisfaction and process efficiency. In contrast, the Application Support Analyst handles technical support and troubleshooting. Both roles require ITIL knowledge but differ in scope and responsibilities.
Cities with the most Application Service Delivery Manager job openings:
States with the most job openings for Application Service Delivery Manager jobs include:
The top searched job categories for Application Service Delivery Manager jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 10 days ago
We are excited to announce that we are expanding our team and adding a new Service Delivery Manager
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.
Benefits
Hybrid work options, paid time off, and holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Professional growth opportunities in a stable, team-oriented environment
Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.
Key Responsibilities
Ensure quality, security, and compliance for all clients
Manage work distribution and ensure timely resolution to customer issues
Identify trends in reactive support and help drive automation and process efficiencies
Drive proactive client management and SLA adherence
Handle ticket escalation and critical issue resolution
Maintain documentation and compliance standards
Drive, manage and report on monthly and quarterly Service Desk KPIs
Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
Support onboarding for new clients
Support team development and career growth
Participate in recruitment and selection of new team members
Review and approve time/expense entries
Qualifications
Bachelor’s degree required
5+ years of hands-on leadership experience
Strong proficiency in Microsoft Office Suite
Expertise in:
Windows OS, Windows Server
Microsoft administration tools (AD, DHCP, DNS, Group Policy)
Microsoft Exchange, Citrix technologies
Backup/DR strategies and system upgrades
Network infrastructure and protocols (TCP/IP, DNS, DHCP)
Enterprise hardware (Cisco, Dell, HP)
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It services
51 - 200 Employees
Houston, TX, US
2005
