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Application Service Delivery Manager Jobs (NOW HIRING)

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Service Delivery Manager

Louisiana, MO · On-site

Service Delivery Manager Application Deadline: 30 October 2026 Department: Service Desk Employment Type: Full Time Location: Louisiana Reporting To: Lauren Rogers Description The Service Delivery ...

In-Telecom

WI · On-site

Service Delivery Manager Application Deadline: 30 October 2026 Department: Service Desk Employment Type: Full Time Location: Texas Reporting To: Lauren Rogers Description The Service Delivery Manager ...

Koniag, Inc.

Service Delivery Manager

Washington, DC · On-site

$120K - $133K/yr

The Service Delivery Manager provides hands-on coordination, stakeholder support, and service delivery management support across SBA's enterprise IT support program. This individual serves as a ...

Apps Associates

Service Delivery Manager

Acton, MA · On-site

Service Delivery Management : * Oversee the end-to-end delivery of services to clients located in the US time zone, ensuring adherence to SLAs and KPIs. * Ensure services are delivered on time ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

OCHIN

SERVICE DELIVERY MANAGER

... application. This position is not eligible for employment visa sponsorship now or in the future ... The Service Delivery Manager serves as a key operational leader within the Office of the COO, ...

Chain IQ

ND · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Tek Ninjas

Service Delivery Manager

Princeton, NJ · On-site

Service Delivery Manager Location: Princeton, NJ Duration: 12 Months Roles and Responsibilities: * Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership oversight and guidance to analytic teams supporting a highvisibility customer in McLean, VA. The SDM will ...

T-Mobile

Service Delivery Manager - GOV

Edina, MN · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of ... point in the application or interview process, please let us know by emailing ...

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Application Service Delivery Manager information

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$39.5K

$121.5K

$202K

How much do application service delivery manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for application service delivery manager in the United States is $121,466.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,500.00 and $142,000.00 per year, depending on experience, location, and employer.

What is the difference between Application Service Delivery Manager vs Application Support Analyst?

AspectApplication Service Delivery ManagerApplication Support Analyst
CredentialsTypically requires project management certifications (e.g., PMP), ITIL, and relevant experienceOften holds a bachelor's degree in IT or related field; certifications like ITIL are common
Work EnvironmentOversees service delivery, manages teams, coordinates between stakeholdersProvides technical support, troubleshoots issues, maintains applications
Employer & Industry UsageUsed in IT service management across various industriesCommon in IT support teams within organizations

The Application Service Delivery Manager focuses on managing end-to-end service delivery, ensuring client satisfaction and process efficiency. In contrast, the Application Support Analyst handles technical support and troubleshooting. Both roles require ITIL knowledge but differ in scope and responsibilities.

What does an Application Service Delivery Manager do?

An Application Service Delivery Manager oversees the delivery and management of software applications and IT services within an organization. They coordinate teams, ensure service levels are met, troubleshoot issues, and implement improvements to optimize application performance and user satisfaction. Strong communication, project management skills, and knowledge of ITIL or similar frameworks are essential for this role.
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Application Service Delivery Manager jobs near you
Infographic showing various Application Service Delivery Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $121,466 per year, or $58.4 per hour.

IT Manufacturing Service Delivery Manager

Cincinnati, OH • Hybrid

United Airlines
Aviation • 10K+ employees
Learn more about United Airlinesexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. 

.

Location: Cincinnati OH / Hybrid / Remote

Job Description:

We are seeking an experienced Digital Manufacturing - Service Delivery Manager to lead the end-to-end service delivery, support operations, and continuous improvement of critical manufacturing IT applications including MES, LIMS, Veeva, and enterprise/system integrations across global manufacturing plants and laboratories. This role is responsible for ensuring stable, compliant, and high-performing application services that support manufacturing execution, quality operations, laboratory processes, and regulatory business workflows. The Service Delivery Manager will lead support teams, manage vendors and stakeholders, drive operational excellence, and ensure services are delivered in line with agreed SLAs, KPIs, compliance requirements, and business expectations.

Your Role:

1. Service Delivery Management

  • Own end-to-end service delivery for Manufacturing IT applications, including MES, LIMS, Veeva, and integration platforms
  • Ensure stable application operations across multiple plants, labs, and business units globally
  • Govern service performance against SLAs, OLAs, KPIs, and contractual commitments
  • Drive high-quality support for incidents, service requests, problem management, and minor enhancements 
.

2. Application Support & Operations

  • Oversee L2/L3 application support for manufacturing and quality systems
  • Ensure timely triage, prioritization, escalation, and resolution of critical incidents
  • Establish structured processes for incident, problem, change, and knowledge management
  • Lead root cause analysis (RCA) reviews and track corrective and preventive actions (CAPA)
  • Ensure production support readiness during plant operating windows, releases, and critical business cycles

3. Platform Oversight

  • Manage service delivery across platforms such as MES, LIMS, Integrations 

4. Business Relationship & Stakeholder Management

  • Serve as the primary IT service delivery contact for plant operations, quality, laboratories, manufacturing, and business stakeholders
  • Partner with global and site teams to prioritize support needs, enhancement demand, and operational risks
  • Communicate service performance, service risks, outages, and improvement plans to leadership
  • Coordinate across cross-functional teams including infrastructure, cybersecurity, vendor teams, product owners, and site IT 
.

5. Vendor & Partner Management

  • Manage third-party support vendors, system integrators, and strategic application partners
  • Ensure vendor accountability for SLA adherence, issue resolution, service quality, and documentation
  • Review contract deliverables, support coverage, and service performance metrics
  • Drive governance cadence with offshore, nearshore, and on-site support teams

 

6. Change, Release & Transition Management

  • Oversee application changes, release planning, deployment coordination, and production readiness
  • Ensure proper impact assessment, testing, validation, rollback planning, and business communication
  • Support onboarding of new plants, acquisitions, and service transitions into steady-state operations
  • Lead transition-to-support for new implementations, upgrades, and enhancement releases

 

7. Compliance, Quality & Risk Management

  • Ensure application services operate in compliance with internal quality standards and regulated environment requirements
  • Support audit readiness, validation support, documentation quality, and change control requirements
  • Work closely with Quality, Compliance, and CSV/validation teams where applicable
  • Monitor operational, security, and compliance risks and develop mitigation plans
.

8. Continuous Improvement & Service Excellence

  • Drive standardization, automation, and optimization of support processes across sites and platforms
  • Identify recurring issues, technical debt, and process inefficiencies, and lead improvement initiatives
  • Promote knowledge management through SOPs, KB articles, runbooks, and support documentation
  • Build a metrics-driven service culture focused on service reliability, user experience, and business value

 

9. Leadership & Team Management

  • Lead global support teams, application analysts, and technical specialists across multiple time zones
  • Define team objectives, priorities, operating model, and performance expectations
  • Coach team members and build functional capabilities across manufacturing and quality IT domains
  • Foster a collaborative, accountable, and customer-focused support culture 
.

Your Skills and Experience:

 

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Life Sciences, or related discipline
  • 10+ years of experience in IT application support, service delivery, or operations management
  • 5+ years of experience supporting manufacturing, laboratory, or quality applications in global environments
  • Proven experience managing support for platforms such as MES, LIMS, Veeva, or similar regulated enterprise applications
  • Experience working in multi-site / multi-region manufacturing operations
  • Strong understanding of Manufacturing IT application landscapes, including MES platforms, LIMS applications, Veeva or similar platforms
  • Working knowledge of:
    • ERP integration (e.g., SAP)
    • API/interface support
    • Data flows between manufacturing, quality, and enterprise systems

The base compensation range for this role in the posted location is $73,000 - $174,000/year.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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