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Application Service Delivery Manager Jobs in Chicago, IL

COMPUTACENTER PLC

Service Delivery Manager

Chicago, IL

$135K - $165K/yr

About the role As a Service Delivery Manager, you will ensure the seamless delivery of various ... In-depth understanding and practical application of Lean principles * Exceptional client-facing and ...

The Judge Group

Service Delivery Manager

Chicago, IL

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom Inc

Service Delivery Manager

Naperville, IL

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

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All JobsApplication Service Delivery JobsApplication Service Delivery Manager JobsApplication Service Delivery Manager Jobs in Chicago, IL

Application Service Delivery Manager information

See Chicago, IL salary details

$40.7K

$125.1K

$208.1K

How much do application service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for application service delivery manager in Chicago, IL is $125,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $146,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Service Delivery Manager vs Application Support Analyst?

AspectApplication Service Delivery ManagerApplication Support Analyst
CredentialsTypically requires project management certifications (e.g., PMP), ITIL, and relevant experienceOften holds a bachelor's degree in IT or related field; certifications like ITIL are common
Work EnvironmentOversees service delivery, manages teams, coordinates between stakeholdersProvides technical support, troubleshoots issues, maintains applications
Employer & Industry UsageUsed in IT service management across various industriesCommon in IT support teams within organizations

The Application Service Delivery Manager focuses on managing end-to-end service delivery, ensuring client satisfaction and process efficiency. In contrast, the Application Support Analyst handles technical support and troubleshooting. Both roles require ITIL knowledge but differ in scope and responsibilities.

What are popular job titles related to Application Service Delivery Manager jobs in Chicago, IL?

For Application Service Delivery Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Application Service Delivery Manager jobs in Chicago, IL look for?

The top searched job categories for Application Service Delivery Manager jobs in Chicago, IL are:

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Cities near Chicago, IL with the most Application Service Delivery Manager job openings:

Application Service Delivery Manager jobs near you

Service Delivery Manager

COMPUTACENTER PLC

Chicago, IL

$135K - $165K/yr

Full-time

Re-posted 14 days ago

Computacenter rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

118th of 224 rated it services

Job description

About the role 
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 85% travel.

Annual salary range:  $135K - $165K USD 


What you'll be doing 

  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
  • Collaborating across multiple teams to drive efficiencies both up and down stream within the lifecycle of a project.
  • Providing and presenting accurate and regular reports on performance of the service delivery.


What you have 

  • Proven track record of effectively managing budgets
  • Demonstrated expertise in managing operations and technical resources
  • Extensive experience in delivering high-quality services within a datacenter environment
  • Strong background in process engineering
  • Successfully led and managed large teams, ensuring seamless shift coverage
  • In-depth understanding and practical application of Lean principles
  • Exceptional client-facing and stakeholder management skills, with a proven track record of building relationships at senior levels (e.g., CIO, CTO, Director).
  • Demonstrated experience handling high-pressure situations, including escalations, critical incidents, and managing customer expectations under challenging circumstances.
  • Bachelor's degree or equivalent job experience.
  • 5 years of experience working within a project management practice.
  • Operational ability in a diverse, large-scale environment.
  • Knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
  • Experience with Microsoft Office Suite
  • Legal authorization to work in the United States.


Bonus points 

  • Experience with Smartsheets.
  • Experience with ServiceNow.
  • Project management or IT certification

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

What Computacenter employees say

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