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Application Service Delivery Manager Jobs in Chicago, IL

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at ...

The Judge Group

Service Delivery Manager

Chicago, IL · On-site

Overview As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services ...

Virtucom Inc

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Clearwater Analytics

Service Delivery Manager

Chicago, IL · On-site

$74 - $96/hr

R11495A career as an Account Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest corporations, government entities ...

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All JobsApplication Service Delivery JobsApplication Service Delivery Manager JobsApplication Service Delivery Manager Jobs in Chicago, IL

Application Service Delivery Manager information

See Chicago, IL salary details

$40.7K

$125.1K

$208.1K

How much do application service delivery manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for application service delivery manager in Chicago, IL is $125,128.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,400.00 and $146,300.00 per year, depending on experience, location, and employer.

What is the difference between Application Service Delivery Manager vs Application Support Analyst?

AspectApplication Service Delivery ManagerApplication Support Analyst
CredentialsTypically requires project management certifications (e.g., PMP), ITIL, and relevant experienceOften holds a bachelor's degree in IT or related field; certifications like ITIL are common
Work EnvironmentOversees service delivery, manages teams, coordinates between stakeholdersProvides technical support, troubleshoots issues, maintains applications
Employer & Industry UsageUsed in IT service management across various industriesCommon in IT support teams within organizations

The Application Service Delivery Manager focuses on managing end-to-end service delivery, ensuring client satisfaction and process efficiency. In contrast, the Application Support Analyst handles technical support and troubleshooting. Both roles require ITIL knowledge but differ in scope and responsibilities.

What does an Application Service Delivery Manager do?

An Application Service Delivery Manager oversees the delivery and management of software applications and IT services within an organization. They coordinate teams, ensure service levels are met, troubleshoot issues, and implement improvements to optimize application performance and user satisfaction. Strong communication, project management skills, and knowledge of ITIL or similar frameworks are essential for this role.

What are popular job titles related to Application Service Delivery Manager jobs in Chicago, IL?

For Application Service Delivery Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Application Service Delivery Manager jobs in Chicago, IL look for?

The top searched job categories for Application Service Delivery Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Application Service Delivery Manager jobs?

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Application Service Delivery Manager jobs near you

Service Delivery Manager

The Judge Group

Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Job description

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients. Depending on the size (scope) of the services delivered at the client, this role may span multiple accounts. Leveraging your expertise in the Scaled Agile Framework (SAFe), you will lead and synchronize distributed, onshore and offshore teams to ensure seamless collaboration and delivery of high-quality solutions. You will be responsible for coaching delivery teams and individuals, implementing Agile ceremonies, managing engagement risk, and fostering a culture of continuous improvement to deliver our services with the highest quality and efficiency. You will be the single point of contact for client stakeholders to address services delivery requirements, escalations, and needs. As you establish a strong, trusted advisor relationship with client stakeholders you will be expected to help grow our footprint at the client by observing and identifying additional opportunities for growth.


Key Responsibilities:
•  Manage and synchronize onshore (onsite and remote) and offshore delivery teams, ensuring clear communication, quality controls, and collaboration across geographical boundaries.
•  Coach and mentor teams in Agile principles and practices, fostering an Agile mindset and culture of continuous improvement, Agile ceremonies and tools adapted for virtual environments to maintain team cohesion and momentum.
•  Leading “Delivery Led Sales” by collaboratively (with service delivery managers, project managers, and architects) identifying opportunities for additional and growth of existing Services.
•  Champion continuous integration and continuous delivery (CI/CD) practices to streamline development processes and enhance code quality.
•  Collaborate with cross-functional teams (Capability Practices) to define project scope, goals, and deliverables, ensuring alignment with business objectives.
•  Monitor and report against multiple programs, projects, managed services progress, identify risks and dependencies, and implement mitigation strategies to ensure on-time delivery.
•  Drive innovation through collaboration, encouraging delivery teams to explore new ideas and technologies to stay ahead of the curve, and providing thought-leadership points of view proactively to clients.
•  Lead Quarterly Business Review events delivering Services performance metrics and status, addressing and negotiating client expectations and risks.


Qualifications:
•  Bachelor's or Master's degree in Computer Science, Engineering, or related field.
•  Certified SAFe Agilist (SA) or equivalent certification preferred.
•  Proven experience managing distributed teams in a global environment.
•  Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe).
•  Excellent leadership, communication, presentation, and interpersonal skills.
•  Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
•  Experience with continuous integration/delivery (CI/CD) pipelines and automation tools is a plus.

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