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Application Service Delivery Manager Jobs in California

GardaWorld

Service Delivery Manager

London, ON

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Infosys Limited

Service Delivery Manager

Irvine, CA · On-site

$140 - $200/hr

Experience in IT service delivery with significant focus on cloud and database operations management; team management, stakeholder management, vendor management. * ServiceNow ITSM, Jira, ITIL v4 ...

myCRE, Inc

Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

The Opportunity We are hiring a Service Delivery Manager (Technical) to lead our service team and own the quality of the technical support we deliver. This is a hybrid role: part senior technical ...

Frontline, LLC

Service Delivery Manager

Los Angeles, CA · On-site

Design, implement, operate, manage and tweak existing and new automation systems for ticket creation, monitoring, and Managed Services delivery. Prepare client proposals for new implementations and ...

World Wide Technology Holding, LLC

World Wide Technology, Inc. has an opportunity available for a Service Delivery Manager in Infrastructure Services Managed Services. This position will be focused on providing operational oversite ...

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Application Service Delivery Manager information

What is the difference between Application Service Delivery Manager vs Application Support Analyst?

AspectApplication Service Delivery ManagerApplication Support Analyst
CredentialsTypically requires project management certifications (e.g., PMP), ITIL, and relevant experienceOften holds a bachelor's degree in IT or related field; certifications like ITIL are common
Work EnvironmentOversees service delivery, manages teams, coordinates between stakeholdersProvides technical support, troubleshoots issues, maintains applications
Employer & Industry UsageUsed in IT service management across various industriesCommon in IT support teams within organizations

The Application Service Delivery Manager focuses on managing end-to-end service delivery, ensuring client satisfaction and process efficiency. In contrast, the Application Support Analyst handles technical support and troubleshooting. Both roles require ITIL knowledge but differ in scope and responsibilities.

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Application Service Delivery Manager jobs near you

Service Delivery Manager

Tata Consultancy Service Limited

San Francisco, CA • On-site

$90K - $120K/yr

Full-time

Re-posted 13 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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