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Service Delivery Specialist Jobs (NOW HIRING)

TekWissen LLC

Service Delivery Specialist

West Hills, CA · On-site

$30 - $35/hr

Service Delivery Specialist / Service Support Representative Location: West Hills, CA - 91304 Duration: 3+ Months Job Type: Temporary Assignment Work Type: Onsite Shift: Day Shift Summary: The role ...

Super

Service Delivery Specialist

Phoenix, AZ

Respond in a timely manner to customer and service provider inquiries electronically or by phone ... We are a subscription home care company delivering quick and effective home repair and maintenance ...

Super

Service Delivery Specialist

Phoenix, AZ · On-site

Respond in a timely manner to customer and service provider inquiries electronically or by phone ... We are a subscription home care company delivering quick and effective home repair and maintenance ...

T-Mobile

Service Delivery Specialist-SMB

Independence, OH · On-site

$52K - $95K/yr

Job Overview The Service Delivery Specialist is responsible for executing B2B service deliveries for public-sector and regulated customers, ensuring strict adherence to governance and compliance ...

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Service Delivery Specialist information

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How much do service delivery specialist jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for service delivery specialist in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Service Delivery Specialist vs Customer Support Specialist?

AspectService Delivery SpecialistCustomer Support Specialist
Required CredentialsTypically requires technical certifications, industry-specific trainingOften requires customer service or communication certifications
Work EnvironmentEngages directly with clients to implement and manage servicesProvides assistance and troubleshooting via calls, chats, or emails
Employer & Industry UsageCommon in IT, telecom, and service industriesWidely used across retail, tech, and service sectors

While both roles focus on client interaction, Service Delivery Specialists primarily implement and manage services, ensuring client satisfaction through technical and operational support. Customer Support Specialists mainly handle troubleshooting and resolving customer issues. Understanding these differences helps in choosing the right career path or job search focus.

What is the highest paying delivery service job?

Among delivery service jobs, roles such as courier or driver for premium or specialized services—like medical, pharmaceutical, or high-value item delivery—tend to offer higher pay. Experienced delivery drivers with advanced skills, certifications, or operating in high-demand areas can also earn higher wages, especially with overtime or tips.

What are the key skills and qualifications needed to thrive as a Service Delivery Specialist, and why are they important?

To thrive as a Service Delivery Specialist, you need strong organizational skills, a background in project or service management, and often a bachelor's degree in business, IT, or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, as well as certifications such as ITIL, are commonly required. Exceptional communication, problem-solving abilities, and a customer-focused mindset help you excel in managing client expectations and resolving issues. These skills ensure efficient service delivery, high client satisfaction, and the ability to adapt to dynamic business environments.

How does a Service Delivery Specialist typically collaborate with other departments to ensure client satisfaction?

As a Service Delivery Specialist, you'll regularly coordinate with teams such as Sales, Technical Support, and Project Management to ensure seamless service for clients. This often involves participating in cross-functional meetings, sharing client feedback, and aligning on deliverables to promptly address any issues. Effective communication and proactive problem-solving are key, as you'll serve as the primary liaison to ensure client requirements are clearly understood and fulfilled. This collaborative approach not only drives customer satisfaction but also helps identify process improvements across the organization.

What are the 4 components of service delivery?

For a Service Delivery Specialist, the four components of service delivery typically include service strategy, service design, service transition, and service operation. These components ensure that services are effectively planned, implemented, and maintained to meet client needs, often supported by frameworks like ITIL. Strong communication, problem-solving skills, and familiarity with service management tools are essential for success in this role.

What jobs make $1,000,000 a year?

Service Delivery Specialists typically do not earn $1,000,000 annually; such high earnings are usually associated with executive roles, successful entrepreneurs, or highly specialized professionals in fields like finance, technology, or entertainment. Achieving this level of income often requires advanced skills, extensive experience, and sometimes ownership or equity in a business.

What does a service delivery specialist do?

A service delivery specialist manages the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between teams, monitor service performance, and resolve issues to meet contractual obligations, often using tools like service management software and maintaining industry certifications. Their role involves communication, problem-solving, and process improvement within a service-oriented environment.

What is a Service Delivery Specialist?

A Service Delivery Specialist is a professional responsible for ensuring that services are delivered efficiently and effectively to clients or customers. They act as a liaison between the service provider and the client, overseeing service quality, resolving issues, and coordinating resources to meet service level agreements. Their role often involves monitoring performance metrics, troubleshooting problems, and continuously improving processes to enhance customer satisfaction. Service Delivery Specialists play a crucial part in maintaining positive client relationships and ensuring the successful delivery of contracted services.
More about Service Delivery Specialist jobs
What cities are hiring for Service Delivery Specialist jobs? Cities with the most Service Delivery Specialist job openings:
What states have the most Service Delivery Specialist jobs? States with the most job openings for Service Delivery Specialist jobs include:
What job categories do people searching Service Delivery Specialist jobs look for? The top searched job categories for Service Delivery Specialist jobs are:
Service Delivery Specialist jobs near you
Infographic showing various Service Delivery Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Service Delivery Specialist

TekWissen LLC

West Hills, CA • On-site

$30 - $35/hr

Temporary

Re-posted 13 days ago

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Position:      Service Delivery Specialist / Service Support Representative
Location:     West Hills, CA - 91304
Duration:    3+ Months
Job Type:     Temporary Assignment
Work Type: Onsite
Shift:             Day Shift

Summary:

The role is responsible for overseeing site operations, managing service programs, driving account performance, ensuring compliance, and maintaining strong customer relationships. This position supports operational excellence through service coordination, financial oversight, vendor management, continuous improvement initiatives, and team leadership in a customer-focused environment.

Responsibilities:

  • Conduct site operations in accordance with contract terms and statement of work.
  • Drive account strategy to achieve revenue growth, service expansion, profitability, and retention goals.
  • Build and maintain professional relationships with customers, vendors, and internal teams.
  • Ensure high levels of customer satisfaction and loyalty.
  • Lead business review processes and support continuous improvement initiatives.
  • Collect, analyze, and report customer metrics related to financials, compliance, growth, and profitability.
  • Develop and track action plans to improve operational performance.
  • Ensure compliance with asset management, inventory management, and regulatory requirements.
  • Support issue resolution and escalation management.
  • Monitor service activities for timeliness, accuracy, and quality.
  • Maintain service and financial documentation for contracts and vendor compliance.
  • Resolve billing discrepancies, invoice issues, and service-related questions.
  • Review field service reports and invoices for accuracy and completeness.
  • Identify alternative service methods and parts aligned with operational strategies.
  • Dispatch work orders to vendors and follow up through completion.
  • Manage and monitor high-value repairs and purchase approvals.
  • Adhere to all safety, security, and operational procedures.
  • Collaborate with regional teams and management.
  • Define project scope and manage change requests.
  • Supervise employee workload, goals, and performance review processes.
  • Establish and maintain standards for onsite operations.
  • Support opportunities to expand service and operational capabilities.
  • Participate in process improvement and business performance initiatives.
  • Perform additional duties as assigned.

Required Skills:

  • Should have a minimum of 4 years in a customer-facing role.
  • Experience in a life sciences environment.
  • Must have a minimum of 2 years in a people management or supervisory position.
  • Strong PC skills and proficiency with Windows-based software.
  • Ability to work independently and proactively resolve issues.
  • Strong relationship-building and customer service skills.
  • Team-oriented mindset with collaborative working style.
  • Effective decision-making and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong time management and prioritization skills.
  • Ability to manage commitments, track progress, and ensure completion of tasks.
  • Self-motivated and results-driven approach.
  • Experience managing service activities, vendors, and operational workflows.
  • Knowledge of inventory management, compliance, and service coordination processes.
  • Ability to perform walking, sitting, standing, kneeling, crouching, lifting, repetitive motions, pushing, pulling, grasping, and computer-based work.
  • Capability to perform light to medium physical work.
  • Visual acuity suitable for clerical, professional, and administrative tasks.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.


TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen® is an equal opportunity employer supporting workplace diversity. 

TekWissen logo

About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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