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Service Delivery Officer Jobs (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To ... Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading provider of high ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized ...

Diné Source, LLC

Service Delivery Manager

Washington, DC · On-site

$100 - $125/hr

Serve as the primary point of contact for Government stakeholders, including the Contracting Officer's Representative (COR), for routine service delivery matters* Track and report service desk ...

OCHIN

SERVICE DELIVERY MANAGER

Portland, OR · On-site

The Service Delivery Manager serves as a key operational leader within the Office of the COO, responsible for designing, implementing, governing, and continuously improving enterprise service ...

OCHIN

SERVICE DELIVERY MANAGER

The Service Delivery Manager serves as a key operational leader within the Office of the COO, responsible for designing, implementing, governing, and continuously improving enterprise service ...

OCHIN

SERVICE DELIVERY MANAGER

Portland, OR · On-site +1

The Service Delivery Manager serves as a key operational leader within the Office of the COO, responsible for designing, implementing, governing, and continuously improving enterprise service ...

OCHIN

SERVICE DELIVERY MANAGER

Portland, OR · On-site +1

The Service Delivery Manager serves as a key operational leader within the Office of the COO, responsible for designing, implementing, governing, and continuously improving enterprise service ...

Via Logic LLC

Service Delivery Manager

Camp Springs, MD · On-site

$150 - $200/hr

Support performance management reviews with the Program Manager and Government Contracting Officer ... Ensure underlying processes for service execution, fulfillment, and delivery operate effectively ...

Zantech

Service Delivery Manager (Remote)

Ashburn, VA · Remote

The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized ...

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

Deliver Excellence. ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of ... Build and maintain strong working relationships with teaming partners, contracting officers, CORs ...

Arvato

Service Delivery Representative

Denton, TX · On-site

$15 - $20.50/hr

The Client Services Representative will manage customer accounts, ensuring service level agreements ... You can contact the company's Data Protection Officer at the above-mentioned postal address.

Bertelsmann-Jobs

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level ... You can contact the company's Data Protection Officer at the above-mentioned postal address.

Bertelsmann

Service Delivery Representative

ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level ... You can contact the company's Data Protection Officer at the above-mentioned postal address.

Bertelsmann-Jobs

Service Delivery Representative

Fargo, ND · On-site

$15.75 - $21.25/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level ... You can contact the company's Data Protection Officer at the above-mentioned postal address.

Arvato

Service Delivery Representative

West Jordan, UT · On-site

$15 - $20.50/hr

The Client Services Delivery Representative will manage customer accounts, ensuring service level ... You can contact the company's Data Protection Officer at the above-mentioned postal address.

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Service Delivery Officer information

See salary details

$29K

$56.6K

$100.5K

How much do service delivery officer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service delivery officer in the United States is $56,584.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Service Delivery Officer jobs?

For Service Delivery Officer jobs, the most frequently searched job titles are:

Service Delivery Officer jobs near you

Director, Service Delivery

Sandy Springs, GA • On-site

Accelecom
Telecommunications • 51 - 200 employees
Learn more about Accelecomexternal

$100 - $125/hr

Other

Re-posted 15 days ago

Job description

Position Title: Director, Service Delivery

Location: Atlanta, GA (preferred)

Reports To: Chief Operations Officer (COO)

Employment Type: Full-Time

Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator — and the Service Delivery organization makes that experience happen.

The Opportunity

We’re seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You’ll own the end-to-end order-to-billing lifecycle — from order acceptance through design, construction, activation, and billing start — while building a high-performing, customer-obsessed delivery organization. It’s a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.

What You’ll Do
  • Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
  • Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
  • Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
  • Drive critical-date management and clear, proactive customer status reporting throughout each order.
  • Administer new-service capital (capex) projects and manage monthly install budget projections.
  • Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
  • Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured

You’ll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.

What You Bring
  • Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
  • Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
  • Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
  • A track record of building and developing high-performing operational teams.
  • Excellent cross-functional collaboration, communication, and customer-facing skills.
  • A bachelor’s degree in a relevant field is desired; equivalent experience will be considered.
  • Lead a mission-critical function with direct, visible impact on customers and revenue.
  • Shape and scale delivery operations for a fast-growing regional fiber network.
  • Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
  • Competitive compensation and a comprehensive benefits package.

Accelecom is an Equal Opportunity Employer.

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