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Service Delivery Consultant Jobs (NOW HIRING)

ADP

Service Delivery Consultant

Alpharetta, GA · On-site

ADP is hiring a Service Delivery Consultant II. * Do you get a crazy amount of joy being able uncover and deliver creative solutions to complex problems? * Are you excited by the prospect of ...

New

Airtable

Delivery Consultant

New York, NY · On-site +1

Professional Services is where that redesign happens. The Delivery Consultant turns a solution vision into systems that achieve outcomes. You build the systems: interfaces, automations, data models ...

Airtable

Delivery Consultant

New York, NY · Remote

Professional Services is where that redesign happens. The Delivery Consultant turns a solution vision into systems that achieve outcomes. You build the systems: interfaces, automations, data models ...

IBM

Delivery Consultant, GDPS

Austin, TX · On-site

As a Delivery Consultant specializing in GDPS on Z, you will provide world-class services to optimize clients' GDPS system performance, analyze system health, and offer guidance on best practices and ...

Amazon

Delivery Consultant - Security

Jessup, MD · On-site

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers ...

Amazon

Delivery Consultant - Security

Jessup, MD

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers ...

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Service Delivery Consultant information

See salary details

$43.5K

$91.2K

$271.5K

How much do service delivery consultant jobs pay per year?

As of Jun 10, 2026, the average yearly pay for service delivery consultant in the United States is $91,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $64,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Consultant, and why are they important?

To thrive as a Service Delivery Consultant, you need a solid background in project management, IT service management, and a relevant degree, often supported by certifications such as ITIL or PMP. Familiarity with service management platforms like ServiceNow, Jira, or BMC Remedy is typically required. Exceptional communication, problem-solving, and client relationship skills set top performers apart in this role. These skills are crucial for ensuring seamless service delivery, client satisfaction, and efficient resolution of issues in complex business environments.

What is the difference between Service Delivery Consultant vs Customer Success Manager?

AspectService Delivery ConsultantCustomer Success Manager
Primary FocusImplementing and managing service delivery processesEnsuring customer satisfaction and retention
Work EnvironmentProject-based, client-facing, consulting settingsAccount management, ongoing client engagement
Required CredentialsRelevant certifications, technical knowledgeCustomer relationship skills, industry knowledge
Employer & Industry UsageIT, telecom, consulting firmsSoftware, SaaS, technology companies

While both roles focus on client interaction, Service Delivery Consultants primarily implement and manage service processes, whereas Customer Success Managers focus on maintaining long-term client relationships and satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

How does a Service Delivery Consultant typically collaborate with clients and internal teams to ensure successful project outcomes?

Service Delivery Consultants play a central role in bridging communication between clients and internal teams. They work closely with clients to understand their needs and tailor solutions, while also coordinating with technical, project management, and support teams to implement and deliver services efficiently. Regular status meetings, clear documentation, and proactive problem-solving are key aspects of their collaboration. This ensures expectations are managed, challenges are addressed quickly, and projects are delivered on time and within scope.

What is a Service Delivery Consultant?

A Service Delivery Consultant is a professional responsible for ensuring that services provided to clients or customers meet agreed quality standards and business requirements. They act as a bridge between service providers and clients, managing service performance, resolving issues, and implementing improvements. Their work often involves coordinating with different teams, monitoring service levels, and communicating with stakeholders to ensure customer satisfaction. Service Delivery Consultants are commonly found in IT, telecommunications, and business services industries. Their goal is to optimize service delivery processes and maintain strong client relationships.
More about Service Delivery Consultant jobs
Who are the top companies hiring for Service Delivery Consultant jobs? The top employers for Service Delivery Consultant jobs are:
What states have the most Service Delivery Consultant jobs? States with the most job openings for Service Delivery Consultant jobs include:
What job categories do people searching Service Delivery Consultant jobs look for? The top searched job categories for Service Delivery Consultant jobs are:
What are popular job titles related to Service Delivery Consultant jobs? For Service Delivery Consultant jobs, the most frequently searched job titles are:
Service Delivery Consultant jobs near you
Infographic showing various Service Delivery Consultant job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $91,199 per year, or $43.8 per hour.
Service Delivery Consultant

Service Delivery Consultant

ADP

Alpharetta, GA • On-site

Full-time

Posted 6 hours ago

Job description

ADP is hiring a Service Delivery Consultant II.
  • Do you get a crazy amount of joy being able uncover and deliver creative solutions to complex problems?
  • Are you excited by the prospect of overcoming challenges, thinking dynamically, and taking risks to help your team and your clients accomplish greatness?
  • Do you thrive in a collaborative, forward thinking technical support environment?

Yes? We had a feeling this could be a perfect match. Don't just take our word for it... read on and see for yourself!
In this role, you will be relied upon as a subject matter expert in all things Autopay/Mainframe first and foremost however, you will also serve as a primary support liaison between COS, internal partners and clients, providing application, and technical support for all versions of ADP's product offerings all while delivering "first class" service to your clients. You carry the weight of ADP's service reputation and client satisfaction in your hands.
If you don't like monotony, keep reading! While there will be similarities in the solutions you propose and own, every day will be different because the questions you receive will vary across your client accounts, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training and 1-on-1 mentorship process will help to set you up for success!
To thrive in this role, you must preferably have working knowledge of Autopay. You will quickly adapt to technically challenging, sometimes ambiguous situations, but will also think like a teacher with a drive to collaborate with your internal payroll teams, helping them to understand complex, technical situations in a high level, educational way that they can understand. You will also have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our internal teams and our clients to understand and take action on. As a result, the collaborative partnerships that you develop and your ongoing commitment to learning and resolving issues will flourish. Pace should not scare you nor should you shy away from multi-tasking.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO: Responsibilities
  • Your primary role is to provide technical support and assistance to our Managed Payroll Teams, Clients, Relationship/Success Management, Implementation, and COS Shared Services groups.
  • You'll resolve client application questions or problems in the area of system set up, product functionality, security set-up, workflow and product enhancements in addition to other service issues in the complex arena of payroll and HR.
  • You'll use your knowledge and/or expertise of tools including; Autopay, PTCS, MR2000, PMEI, iServ, PMF, CEH, Siebel CRM, Enterprise, Vantage, ADPR, iProducts, and SMS/Netsecure to creatively resolve a miriad of possible escalations/issues.
  • Provide mentorship to the Service Delivery Consultants I & IIs.
  • Collaborating with multiple departments to better service our clients.

TO SUCCEED IN THIS ROLE: Requirements
  • At least 1-2 years of experience in a customer service environment.
  • Working knowledge of Autopay/Mainframe is a plus.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
BONUS POINTS FOR THESE: Preferred Qualifications
  • The ability to provide support for product / application issues and assigned ADP software and applications.
  • The ability to analyze conditions and errors as they relate to the client or database platform and provide resolution paths.
  • Product knowledge including but not limited to: Vantage, Enterprise (Versions 5 and 6), MyADP, and SMS/Netsecure.
ADP logo

About ADP

Sourced by ZipRecruiter

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

Social media

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