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Full Time Service Delivery Manager Jobs (NOW HIRING)

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

Avertium

Service Delivery Manager

As a Service Delivery Manager, you will handle the high-quality delivery of Avertium Managed Services that meet and exceed the needs of customers. You will work directly as member of Avertium's Cyber ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager ... Comprehensive health benefits coverage after 30 days of full-time employment including 401K with ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Client Services - Strategic and Large Asset Management (SLAM) Role Summary The Service Delivery Manager (SDM) is Clearwater's primary day-to-day point of contact for some of the world's largest and ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager ... Comprehensive health benefits coverage after 30 days of full-time employment including 401K with ...

Leidos

Service Delivery Manager

Camp Springs, MD · On-site

$92K - $166K/yr

Primary Tasks: * Assist Senior Service Delivery Manager through internal assessments and reviews to ensure compliance with both contract service level / performance standards and deliverables.

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

ICT Service Delivery Manager Brunswick Group is seeking an experienced hands-on Service Delivery Manager to lead our helpdesk across our Americas offices, based in our New York office. The successful ...

MSP Hire, Inc.

MSP Service Delivery Manager

San Jose, CA · On-site

$135K - $165K/yr

We are a growing Managed IT Services Provider looking for an experienced MSP Service Delivery Manager to lead service operations, support our technical team, manage client relationships, and help ...

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All JobsFull Time Service Delivery Manager Jobs

Full Time Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do full time service delivery manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for full time service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Service Delivery Manager vs Service Coordinator?

AspectFull Time Service Delivery ManagerService Coordinator
CredentialsRelevant certifications (e.g., ITIL, PMP), experience in service managementCustomer service training, basic industry knowledge
Work EnvironmentOversees service teams, manages client relationships, strategic planningCoordinates service schedules, communicates with clients and teams
Employer & Industry UsageUsed in IT, telecom, and service industries for managing service deliveryCommon in healthcare, facilities, and customer service sectors

The Full Time Service Delivery Manager focuses on overseeing service delivery, managing teams, and ensuring client satisfaction. In contrast, the Service Coordinator handles scheduling, communication, and supporting service operations. While both roles require customer service skills, the manager role involves strategic oversight and leadership, whereas the coordinator role emphasizes coordination and communication tasks.

More about Full Time Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What job categories do people searching Full Time Service Delivery Manager jobs look for? The top searched job categories for Full Time Service Delivery Manager jobs are:
Full Time Service Delivery Manager jobs near you
Infographic showing various Full Time Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 71% Full Time, and 25% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Private Label Staff

Baltimore, MD • Remote

Full-time

Posted 21 days ago

Job description

Salary:

Service Delivery Manager


Position Overview

We are seeking an experienced and customer-focused Service Delivery Manager to oversee the delivery of managed services and ensure a high level of client satisfaction within the commercial industry. This individual will serve as the primary point of contact for clients, manage service performance, coordinate internal teams, and drive continuous improvement across service operations.

The ideal candidate has experience working within a Managed Services Provider (MSP) environment, strong leadership skills, and a proven ability to manage client relationships while ensuring service excellence.


Key Responsibilities

  • Manage the overall delivery of managed services to commercial clients
  • Serve as the primary point of contact for client escalations, service reviews, and operational communication
  • Ensure service level agreements (SLAs) and performance metrics are consistently achieved
  • Coordinate with engineering, support, project management, and leadership teams to ensure successful service delivery
  • Lead recurring client meetings, including business reviews and operational updates
  • Monitor ticket trends, client satisfaction, and service performance to identify areas for improvement
  • Drive process improvements and operational efficiencies across service delivery functions
  • Assist with onboarding new clients and transitioning services into support operations
  • Manage escalations and work proactively to resolve client concerns
  • Maintain documentation related to client environments, processes, and service standards
  • Support account growth by identifying opportunities for additional services and solutions


Qualifications

  • 3+ years of experience in Service Delivery, Account Management, IT Operations, or Managed Services
  • Experience working within an MSP or IT services environment
  • Strong understanding of managed services, IT infrastructure, cloud services, networking, and support operations
  • Proven ability to manage multiple clients and priorities in a fast-paced environment
  • Excellent communication, organization, and problem-solving skills
  • Experience managing client relationships and executive-level communication
  • Familiarity with ticketing systems, SLAs, KPIs, and IT service management best practices
  • Experience with platforms such as ConnectWise, ServiceNow, Autotask, Jira, or similar tools preferred


Preferred Qualifications

  • ITIL certification or service management experience
  • Previous leadership or team management experience
  • Technical background in infrastructure, cloud, cybersecurity, or networking
  • Bachelors degree in Information Technology, Business, or related field preferred