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Service Delivery Manager Contract Jobs (NOW HIRING)

Diverse Lynx

Service Delivery Manager

Kansas City, MO · On-site

Service Delivery Manager The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient ...

United IT

Service Delivery Manager

Culver City, CA · On-site

Service Delivery Manager Location: Culver City, CA-Onsite Must have experience in: * Service Delivery * SDLC * Project Management * Application Support and Incident Management * SLA & Service ...

HelioCampus

Service Delivery Manager

Bethesda, MD · On-site

As a Service Delivery Manager, you will serve as a trusted advisor and domain expert for a ... Drive contract renewals and expansion by proactively identifying opportunities to deepen clients ...

Chain IQ

ND

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Performix

Service Delivery Manager

Andover, MA · Hybrid

\n \n \n \n \n Service Delivery Manager \n \n \n Schedule: Hybrid, 3 days on site Duration: 6 months \n \n \n Location: Andover, MA \n \n \n \n Top 3 Skillsets Needed: 1. Multitasking multiple work ...

Infosys

Service Delivery Manager

Irvine, CA · On-site

$109K - $142K/yr

Required Skill and Experience Experience in IT service delivery with significant focus on cloud and database operations management. Team management skills, stakeholder management, vendor management.

R1

Service Delivery Manager

$65K - $116K/yr

Essential Responsibilities • Develop and deliver regular and ad-hoc presentations to client ... years of management experience. Education Level Bachelor's - Equivalent experience will be ...

Nile Global Inc

Global Service Delivery Manager

You will ensure exceptional service delivery by managing end-to-end service execution of a complex network implementation, installation and migration. Your mission will be to ensure customer ...

Artech L.L.C.

Account Service Delivery Manager

San Jose, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... Project manage quarterly contract reviews, including budget evaluation, renewals, and operational ...

Artech L.L.C.

Account Service Delivery Manager

Alameda, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... Project manage quarterly contract reviews, including budget evaluation, renewals, and operational ...

Artech L.L.C.

Account Service Delivery Manager

Hayward, CA · On-site

$100K - $140K/yr

Service Delivery Manager Location: West Coast / Bay area CA or Austin TX Salary Range: $100,000 ... Project manage quarterly contract reviews, including budget evaluation, renewals, and operational ...

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Service Delivery Manager Contract information

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$29K

$93.9K

$160.5K

How much do service delivery manager contract jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service delivery manager contract in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

How does a Service Delivery Manager on contract typically collaborate with client teams to ensure service expectations are met?

As a contract Service Delivery Manager, you'll regularly engage with client stakeholders to understand their evolving needs and expectations. You’ll coordinate between internal technical teams and the client, facilitating status meetings, clarifying service-level agreements, and proactively addressing any issues. Effective communication and relationship-building are essential, as you act as the main point of contact for operational concerns and escalations. This collaborative approach helps ensure that services are delivered smoothly and contractual obligations are consistently met.

Is a service delivery manager a good role?

A service delivery manager is a key role responsible for overseeing the delivery of services to clients, ensuring quality and customer satisfaction. It requires strong leadership, communication skills, and knowledge of service management frameworks like ITIL. The role often involves managing teams, coordinating resources, and maintaining service standards, making it valuable in industries such as IT, telecommunications, and consulting.

What does a Service Delivery Manager on a contract basis do?

A Service Delivery Manager (SDM) on a contract basis oversees the delivery of services to clients, ensuring that agreed-upon standards, timelines, and budgets are met. They act as the main point of contact between clients and service teams, manage service-level agreements (SLAs), and handle any issues or escalations. Contract SDMs are typically brought in for specific projects or to cover temporary needs, and they focus on maintaining high customer satisfaction during their period of engagement.

What is the career path for a service delivery manager?

A service delivery manager typically advances by gaining experience in IT service management, project management, or customer service, and may progress to roles such as senior service delivery manager, operations manager, or director of service delivery. Certifications like ITIL or PMP can support career growth, and some may move into executive positions like VP of operations or CIO.

What is the highest paid delivery job?

The highest paid delivery jobs are often in specialized sectors such as medical or pharmaceutical delivery, or roles involving large-scale logistics and freight. Senior positions like logistics managers or supply chain directors overseeing delivery operations tend to have higher compensation, especially with experience and relevant certifications. Delivery drivers for premium or urgent services may also earn higher wages, but overall, managerial and specialized roles command the highest pay in delivery-related fields.

How much do delivery managers get paid?

Delivery managers typically earn between $80,000 and $130,000 annually, depending on experience, industry, and location. They often require strong project management skills and certifications like PMP or Scrum Master to command higher salaries.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager (Contract), and why are they important?

To thrive as a Service Delivery Manager (Contract), you need strong project management skills, service delivery experience, and often a degree in business or IT-related fields. Familiarity with IT Service Management (ITSM) frameworks like ITIL, as well as tools such as ServiceNow or Jira, is typically required, and ITIL certification is highly valued. Exceptional communication, stakeholder management, and problem-solving abilities set successful candidates apart. These skills and qualifications are crucial for ensuring that contracted services meet client expectations, contractual obligations, and organizational goals efficiently.

What is the difference between Service Delivery Manager Contract vs Service Desk Manager?

AspectService Delivery Manager ContractService Desk Manager
CredentialsRelevant certifications (ITIL, PMP), experience in service managementITIL, HDI certifications, experience in help desk operations
Work EnvironmentClient sites, project-based, contract rolesHelp desk centers, internal IT support teams
Employer & IndustryConsulting firms, IT service providers, corporationsLarge organizations, IT departments, service providers
Search & ComparisonOften compared for contract roles managing service deliveryCompared for operational management of support teams

The Service Delivery Manager Contract typically oversees end-to-end service delivery on a contractual basis, focusing on client satisfaction and project outcomes. The Service Desk Manager manages daily help desk operations, ensuring support team efficiency. While both roles require service management certifications and involve client or internal support, the Contract role emphasizes project-based delivery, whereas the Service Desk Manager focuses on ongoing support operations.

What cities are hiring for Service Delivery Manager Contract jobs? Cities with the most Service Delivery Manager Contract job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Service Delivery Manager Contract jobs? States with the most job openings for Service Delivery Manager Contract jobs include:
Service Delivery Manager Contract jobs near you
Infographic showing various Service Delivery Manager Contract job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 62% Full Time, 19% Part Time, 1% Temporary, and 17% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Service Delivery Manager

Service Delivery Manager

Corsica Technologies, LLC

Scottsdale, AZ • On-site

Full-time

Posted 6 days ago

Job description

Job Title - Managed Services Service Delivery Manager

Job Summary

The Managed Services Service Delivery Manager is responsible for ensuring the successful delivery of managed IT services to clients while maintaining high levels of customer satisfaction, service quality, and operational excellence. This role serves as the primary point of contact for clients, overseeing service performance, managing cross-functional teams, driving continuous service improvements, and ensuring adherence to Service Level Agreements (SLAs). The ideal candidate combines strong leadership, customer relationship management, technical understanding, and operational management skills.

Key Responsibilities

Service Delivery Management

  • Own end-to-end service delivery for assigned managed services customers.
  • Ensure services are delivered according to contractual obligations and SLAs.
  • Monitor service performance, availability, and quality metrics.
  • Lead service review meetings and present performance reports to customers.
  • Manage service escalations through successful resolution.

Client Relationship Management

  • Build and maintain trusted relationships with customer stakeholders.
  • Understand customer business objectives and align service delivery accordingly.
  • Act as the primary customer advocate within the organization.
  • Identify opportunities to improve customer satisfaction and expand service offerings.

Operational Management

  • Coordinate cross-functional teams including Service Desk, Infrastructure, Cloud, Security, Network, and Application Support.
  • Ensure effective incident, problem, and change management processes.
  • Drive root cause analysis and preventive actions for recurring issues.
  • Monitor resource utilization and service capacity.

Service Improvement

  • Identify opportunities for continuous service improvement.
  • Implement automation and operational efficiencies.
  • Lead service transition activities for new customers or projects.
  • Develop and execute service improvement plans.

Governance & Reporting

  • Produce regular operational (Weekly and Monthly) and executive service reports.
  • Track KPIs, SLAs, customer satisfaction (CSAT), and service trends.
  • Participate in Quarterly Business Reviews (QBRs) with customers.
  • Ensure compliance with ITIL processes and organizational standards.

Financial Management

  • Monitor service profitability and budget performance.
  • Review contract scope and identify out-of-scope activities.
  • Support renewals, contract negotiations, and service expansions.
  • Collaborate with sales and account management teams on growth opportunities.

Risk & Compliance

  • Identify operational risks and implement mitigation plans.
  • Ensure compliance with security, regulatory, and contractual requirements.
  • Support audits and compliance initiatives.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
  • 5–8+ years of experience in IT Service Delivery, Managed Services, or IT Operations.
  • 3+ years in a customer-facing leadership or management role.
  • Strong understanding of IT infrastructure, cloud technologies, networking, cybersecurity, and enterprise applications.
  • Experience managing enterprise customers and complex service environments.

Preferred Certifications

  • ITIL Foundation or ITIL 4 Managing Professional

Technical Skills

  • ITIL Service Management
  • Incident, Problem, Change, and Release Management
  • Microsoft Azure, AWS, or Google Cloud Platform
  • Microsoft 365 Administration
  • Autotask, or similar ITSM platforms
  • RMM and Monitoring tools (Datto and SolarWinds)
  • Power BI or similar reporting tools

Soft Skills

  • Excellent communication and presentation skills
  • Strong customer relationship management
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Conflict resolution and negotiation
  • Time management and organizational skills
  • Decision-making under pressure
  • Service improvement initiative completion
  • Revenue growth from managed services accounts

Preferred Experience

  • Experience managing Managed Services Provider (MSP) operations.
  • Experience supporting hybrid cloud and multi-cloud environments.
  • Experience with enterprise IT outsourcing engagements.
  • Familiarity with ISO 20000, ISO 27001, SOC 2, or other IT governance frameworks.
  • Experience leading geographically distributed or offshore support teams.

Success Factors

A successful Managed Services Service Delivery Manager consistently delivers high-quality services, builds strong customer relationships, proactively identifies service improvements, effectively manages operational performance, and collaborates across technical and business teams to ensure customer success while driving operational efficiency and business growth.