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Entry Level Service Delivery Manager Jobs (NOW HIRING)

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

CleanHarbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Wabtec

Hosted Service Delivery Manager

Omaha, NE · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Omaha, NE · On-site

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Gambrills, MD · On-site

$104K - $149K/yr

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

Wabtec

Hosted Service Delivery Manager

Wayne, PA

Proven experience managing multiple customer accounts in a service delivery or operations role * Excellent communication, stakeholder management, and escalation handling skills * Experience ...

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Entry Level Service Delivery Manager information

See salary details

$29K

$93.9K

$160.5K

How much do entry level service delivery manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for entry level service delivery manager in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Entry Level Service Delivery Manager vs Customer Support Specialist?

AspectEntry Level Service Delivery ManagerCustomer Support Specialist
CredentialsBasic management or service-related certifications, relevant experienceCustomer service training, communication skills
Work EnvironmentOversees service delivery teams, manages client relationshipsAssists customers directly, handles inquiries and issues
Industry UsageCommon in IT, telecom, and service industriesWidespread across retail, tech, and service sectors

The Entry Level Service Delivery Manager focuses on coordinating service teams and ensuring client satisfaction, often requiring some management certifications. In contrast, a Customer Support Specialist primarily interacts directly with customers to resolve issues. While both roles are customer-focused, the manager role involves oversight and strategic planning, whereas the specialist role emphasizes direct support and communication.

More about Entry Level Service Delivery Manager jobs
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Entry Level Service Delivery Manager jobs? States with the most job openings for Entry Level Service Delivery Manager jobs include:
What job categories do people searching Entry Level Service Delivery Manager jobs look for? The top searched job categories for Entry Level Service Delivery Manager jobs are:
Entry Level Service Delivery Manager jobs near you
Infographic showing various Entry Level Service Delivery Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

WheelHouse IT

Fort Lauderdale, FL • On-site

$65K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Job description

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship.

In this position, you will oversee the service lifecycle for approximately 60 clients, ensuring their daily support needs are met while maintaining a high standard of operational excellence across your dedicated team.

The Role

As a Service Delivery Manager, you are the engine of our service operations. You will balance the tactical requirements of a busy service desk with the strategic needs of our clients, ensuring that every ticket resolved contributes to a stable and secure client environment.

Key Responsibilities:

  • Operations & Service Oversight: Maintain high-level oversight of the ticketing system. You will monitor queues to ensure SLAs are met, identify recurring technical trends, and resolve bottlenecks to keep service flowing smoothly.
  • Team Development: Act as a mentor and coach for the technical team. You will be responsible for team member development, performance reviews, and fostering a culture of accountability and continuous learning.
  • Client Relationship Management: Act as the primary operational contact for 60 clients. You will conduct regular strategic business reviews to ensure their technology remains aligned with their evolving business goals.
  • Process Improvement: Collaborate with the Operations team to refine service delivery workflows, ensuring infrastructure stability and security compliance across your portfolio.
  • Technical Advocacy: Bridge the gap between client business needs and technical execution, translating complex IT requirements into clear, actionable roadmaps.

What We’re Looking For

  • Industry Experience: Previous experience within a Managed Service Provider (MSP) environment is a significant plus.
  • Leadership & Coaching: Proven ability to develop technical talent and manage the "rhythm" of a high-volume service desk.
  • Operational Discipline: Strong familiarity with ticketing platforms and service metrics; you know how to use data to drive team performance.
  • Strategic Communication: Comfortable leading business reviews and discussing hardware lifecycles and security best practices with client stakeholders.

Benefits:

  • 401K with company match
  • Company provided mobile phone
  • Competitive salary based on experience and qualifications
  • Health, vision, and dental benefits included
  • Performance-based incentives
  • Generous bonus levels
  • Full on the job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
  • PTO

Compensation Range: $70K - $90K, inclusive of base salary and bonuses, depending on experience and qualifications.

If you have a passion for IT and want to join a dynamic team, we encourage you to apply for this exciting opportunity!

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