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Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $130/hr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer ... Drive critical-date management and clear, proactive customer status reporting throughout each order.

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

Service Delivery Management & Governance (Agile framework, intake governance, capacity planning ... Be available to plan, direct, communicate, and control all operational functions during normal ...

BeyondReach

Service Delivery Manager

Cedar Rapids, IA · On-site

Service Delivery Manager BUSINESS UNIT: BeyondReach FUNCTION: Service Delivery REPORTS TO ... Director of Operations CLASSIFICATION: Exempt LOCATION: Cedar Rapids, Iowa EDUCATION: Bachelors ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, ... Reporting to the IT Services Director, you will manage senior internal stakeholders and critical ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

$60K - $85K/yr

Service Delivery Manager Clearwater Analytics is the fintech platform trusted by the world ... direct hand in driving client satisfaction and retention. What You'll Do * Serve as the primary ...

myCRE, Inc

Service Delivery Manager

San Diego, CA · On-site

$120K - $150K/yr

You will be the highest technical escalation point in the company, the manager of our service organization, and a direct partner to executive leadership in shaping how we deliver to clients. This ...

Entrega

Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client ... Create alignment between client expectations and internal execution without assuming direct ...

EXOS

Service Delivery Manager

Lebanon, IN

Act as the primary escalation point with Director of Government Operations for any challenges in ... IT service delivery. What You Have Done * Strong presentation, communication, time management ...

Computacenter

Service Delivery Manager

Norcross, GA · On-site

About the role The Service Delivery Manager is accountable for the effective delivery, performance, and continual improvement of internal IT services. The role ensures services meet agreed service ...

CleanHarbors

Service Delivery Manager

Englewood, CO

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Datavant

Service Delivery Manager

Detroit, MI · On-site

$72K - $78K/yr

Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services * Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity ...

Robert Half

Service Delivery Manager

Rockford, MN · On-site

We are looking for a Service Delivery Manager to support operations that keep customer demand aligned with inventory, production capacity, and material availability in Rockford, Minnesota. This ...

Sulzer

Service Delivery Manager

Pasadena, TX · On-site

$80 - $100/hr

Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.* Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency ...

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Director Service Delivery Manager information

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$213K

How much do director service delivery manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director service delivery manager in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

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Cities with the most Director Service Delivery Manager job openings:

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Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Director, Service Delivery

Sandy Springs, GA • On-site

Accelecom
Telecommunications • 51 - 200 employees
Learn more about Accelecomexternal

$100 - $130/hr

Other

Re-posted 14 hours ago

Job description

Position Title: Director, Service Delivery

Location: Atlanta, GA (preferred)

Reports To: Chief Operations Officer (COO)

Employment Type: Full-Time

Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator — and the Service Delivery organization makes that experience happen.

The Opportunity

We’re seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You’ll own the end-to-end order-to-billing lifecycle — from order acceptance through design, construction, activation, and billing start — while building a high-performing, customer-obsessed delivery organization. It’s a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.

What You’ll Do
  • Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
  • Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
  • Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
  • Drive critical-date management and clear, proactive customer status reporting throughout each order.
  • Administer new-service capital (capex) projects and manage monthly install budget projections.
  • Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
  • Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured

You’ll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.

What You Bring
  • Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
  • Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
  • Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
  • A track record of building and developing high-performing operational teams.
  • Excellent cross-functional collaboration, communication, and customer-facing skills.
  • A bachelor’s degree in a relevant field is desired; equivalent experience will be considered.
  • Lead a mission-critical function with direct, visible impact on customers and revenue.
  • Shape and scale delivery operations for a fast-growing regional fiber network.
  • Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
  • Competitive compensation and a comprehensive benefits package.

Accelecom is an Equal Opportunity Employer.

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