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Director Service Delivery Manager Jobs (NOW HIRING)

Amadeus

Service Delivery Manager

Minneapolis, MN · Remote

Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. * Sales Support:

Amadeus

Service Delivery Manager

Schaumburg, IL · Remote

Direct Account Management: Personally manage assigned key strategic Airport, Border Control and/or Seaport accounts as Service Delivery Manager within the Americas region. * Sales Support:

Proofpoint

Service Delivery Manager

Washington, DC

... direct authority Hands on experience in Professional Services, Service Delivery, or Customer Success environments Demonstrated execution discipline and ability to manage multiple concurrent ...

Proofpoint

Service Delivery Manager

Boise, ID · On-site

... direct authority - Hands on experience in Professional Services, Service Delivery, or Customer Success environments - Demonstrated execution discipline and ability to manage multiple concurrent ...

Proofpoint

Service Delivery Manager

Lincoln, NE · On-site

... direct authority - Hands on experience in Professional Services, Service Delivery, or Customer Success environments - Demonstrated execution discipline and ability to manage multiple concurrent ...

Proofpoint

Service Delivery Manager

Helena, MT

... direct authority - Hands on experience in Professional Services, Service Delivery, or Customer Success environments - Demonstrated execution discipline and ability to manage multiple concurrent ...

Proofpoint

Service Delivery Manager

Seattle, WA · On-site

... direct authority - Hands on experience in Professional Services, Service Delivery, or Customer Success environments - Demonstrated execution discipline and ability to manage multiple concurrent ...

REFRESCO GROUP

Service Delivery Manager

Tampa, FL

The Service Delivery Manager will ensure stability, performance, cost control, and continuous improvement across SAP and manufacturing-related systems while serving as the primary escalation and ...

Yochana

Service Delivery Manager

Dallas, TX · On-site

$130K - $135K/yr

Service Delivery Manager - Onsite Location: Dallas, TX VISA type : VISA Independent Consultant only Experience: 10+ Years Employment Type: Full-time The pay range for this role is $130k - $135k per ...

3B Staffing

Service Delivery Manager

Orange, CT

SERVICE DELIVERY MANAGER Category Requirement Degree Requirements A university degree (bachelor's or higher) in technical disciplines such as Computer Science, Telecommunications, Mathematics, or a ...

WheelHouse IT

Service Delivery Manager

Fort Lauderdale, FL · On-site

$65K - $90K/yr

WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship. In ...

ThisWay

Service Delivery Manager

Lubbock, TX · On-site

Our partner is seeking a Service Delivery Manager in Lubbock, TX (on-site at TTU / regional). This full-time role within the Product department focuses on AI/HPC Infrastructure and Amalgamy.ai ...

Virtucom, Inc.

Service Delivery Manager

Naperville, IL · On-site

$41K - $60K/yr

Service Delivery Manager - Naperville Facility We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible ...

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Director Service Delivery Manager information

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$36.5K

$213K

How much do director service delivery manager jobs pay per year?

As of May 28, 2026, the average yearly pay for director service delivery manager in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Service Delivery Manager, and why are they important?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a Director Service Delivery Manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is a Director Service Delivery Manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

More about Director Service Delivery Manager jobs
What cities are hiring for Director Service Delivery Manager jobs? Cities with the most Director Service Delivery Manager job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Director Service Delivery Manager jobs? States with the most job openings for Director Service Delivery Manager jobs include:
What job categories do people searching Director Service Delivery Manager jobs look for? The top searched job categories for Director Service Delivery Manager jobs are:
Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

Irvine, CA • On-site

$90K - $120K/yr

Full-time

Posted 26 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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