ZipRecruiter

Log In

1

Director Service Delivery Manager Jobs (NOW HIRING)

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

myCRE, Inc

Service Delivery Manager

San Diego, CA

You will be the highest technical escalation point in the company, the manager of our service organization, and a direct partner to executive leadership in shaping how we deliver to clients. This ...

Lactalis USA

Service Delivery Manager

Chicago, IL

... Manager, Service Delivery (Application Service Delivery & Intake), the role will carry out ... This role reports to the Senior Director, Application Support, as part of the Lactalis USA Shared ...

Leidos

Service Delivery Manager

Camp Springs, MD

Leidos is hiring a customer-oriented Information Technology Service Delivery Manager to support the Air Force National Capital Region (AFNCR) IT Services (ITS) program at Joint Base Andrews (JBA), MD ...

Clean Harbors

Service Delivery Manager

Englewood, CO · On-site

Safety-Kleen in Englewood, CA is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

Transdev

Service Delivery Manager

Lombard, IL

$84K - $105K/yr

The Service Delivery Manager is responsible for overseeing the delivery of high-quality IT services across the organization. This includes implementing and enforcing ITIL best practices, leading the ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

Clearwater Analytics

Service Delivery Manager

Boise, ID · On-site

Service Delivery Managers are responsible for establishing, maintaining, and managing strong relationships with Clearwater's clients, serving as the main point of contact and ensuring ongoing client ...

next page

Showing results 1-20

All JobsDirector Service Delivery Manager Jobs

Director Service Delivery Manager information

See salary details

$36.5K

$213K

How much do director service delivery manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for director service delivery manager in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What is a Director Service Delivery Manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are some common challenges faced by a Director Service Delivery Manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What are the key skills and qualifications needed to thrive as a Director Service Delivery Manager, and why are they important?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

More about Director Service Delivery Manager jobs
What cities are hiring for Director Service Delivery Manager jobs? Cities with the most Director Service Delivery Manager job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Director Service Delivery Manager jobs? States with the most job openings for Director Service Delivery Manager jobs include:
What job categories do people searching Director Service Delivery Manager jobs look for? The top searched job categories for Director Service Delivery Manager jobs are:
Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
GUS Service Delivery Manager

GUS Service Delivery Manager

Baker Hughes

Claremore, OK

Full-time

Medical, Retirement

Posted 5 days ago

Baker Hughes rating

7.3

Company rating: 7.3 out of 10

Based on 71 frontline employees who took The Breakroom Quiz

251st of 418 rated machine equipment manufacturers

Job description

GUS Service Delivery Manager

Are you passionate about driving operational excellence and delivering high-quality service in a dynamic environment?
Do you enjoy collaborating with cross-functional teams and engaging with customers to support seamless execution and business performance?

Partnering with the Best

As a GUS Service Delivery Manager, you will ensure all activities are carried out in alignment with company non-negotiables and cultural pillars. You will collaborate with sales and commercial teams and engage directly with customers to understand operational forecasts, ensuring effective execution and service delivery.

Fueling Your Passion

As a GUS Service Delivery Manager, you will lead operational planning and service delivery by allocating resources effectively, maintaining quality standards, and ensuring alignment with processes and customer expectations. You will play a key role in managing performance and supporting team development while driving operational efficiency.

As a GUS Service Delivery Manager, you will be responsible for:

  • Leading end-to-end execution of field service operations, ensuring safe, efficient, and high-quality delivery of ALS services to customers.

  • Owning job execution, field performance, and operational P&L, while coordinating across sales, engineering, supply chain, and field teams.

  • Ensuring all activities are conducted in line with company non-negotiables and cultural pillars.

  • Collaborating with sales and commercial teams and interacting with customers to understand activity forecasts, volume, and complexity.

  • Ensuring flawless execution and on-time delivery by assigning appropriate resources aligned with operational requirements.

  • Developing and implementing quality plans in line with job cycle processes.

  • Ensuring teams understand contract and quotation requirements to support accurate execution and revenue realization.

  • Monitoring and managing budgets and Profit & Loss (P&L) for the assigned area.

  • Driving continuous improvement initiatives to enhance efficiency and performance.

  • Ensuring compliance with company policies, procedures, and standards.

  • Supporting the development of team members through training, competency programs, and career progression planning.

To be successful in this role you will:

  • Have a Bachelor's degree from an accredited university or college, or equivalent experience in operations, services, or related fields.

  • Demonstrate leadership and team management experience.

  • Have strong communication and stakeholder management skills.

  • Possess the ability to manage multiple priorities in a fast-paced environment.

  • Demonstrate problem-solving and decision-making capabilities.

  • Have a good understanding of service delivery, operations planning, and customer engagement.

Work in a Way That Works for You

This role operates within standard business hours, with flexibility based on operational and customer requirements.

Working with Us

Our people are at the heart of our success. We foster a collaborative and inclusive environment that values safety, development, and continuous improvement.

Working for You

We offer a competitive compensation and benefits package designed to support your professional growth and well-being, which may include:

  • Career development and training programs

  • Medical and wellness benefits

  • Financial and retirement programs

  • Additional voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Staff Director - Service Delivery Management

What Baker Hughes employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply