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Director Service Delivery Manager Jobs (NOW HIRING)

Vizient, Inc.

Director, Service Management

Irving, TX · On-site

$117K - $206K/yr

... efficient delivery practices across hybrid cloud and enterprise technical environments ... service management and functional/technical teams in a management or director-level role within a ...

Hearst Newspapers

Delivery Manager

San Antonio, TX

Positive interaction with subscribers in resolving service requests or incidents to maintain a high ... Must perform other duties as assigned by supervisors, managers, or directors Education, Skills, and ...

ISOutsource

Manager of Service Delivery

Bothell, WA · Remote

We are seeking an experienced Manager of Service Delivery to lead project delivery within our ... Direct access to management and senior leadership * Ability to define your niche and grow your ...

Amat

Service Delivery Project Manager

Portland, OR · Hybrid

$88K - $121K/yr

Maintain oversight of and manage project risksand escalate as needed * Ensure that the Service ... Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor.

Qualitest Group

Delivery Manager

Santa Clara, CA

Background in one or more of the following: digital transformation, enterprise software delivery, AI/data services, managed services, or product engineering * Solutions architecture or pre-sales ...

Cyxtera

Service Delivery Project Manager

Sterling, VA · On-site

Service Delivery Specialists (SDS) are responsible for managing the implementation projects of datacenter products and services. The successful candidate will interface with clients, vendors, and ...

AST SpaceMobile

OR · On-site

... delivery. Key Responsibilities: * Define and own the overall service acceptance strategy ... Manage engagement with external partners and ensure successful integration and validation across ...

Generac

Director-Service Technology

Waukesha, WI · On-site

This role leads the endtoend service technology roadmap across Service Lifecycle Management (SLM ... Translate business needs into clear functional requirements and partner with IT to deliver secure ...

AST SpaceMobile

Director - Service Acceptance

... delivery. Key Responsibilities: * Define and own the overall service acceptance strategy ... Manage engagement with external partners and ensure successful integration and validation across ...

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All JobsDirector Service Delivery Manager Jobs

Director Service Delivery Manager information

See salary details

$36.5K

$213K

How much do director service delivery manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for director service delivery manager in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What is a Director Service Delivery Manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are some common challenges faced by a Director Service Delivery Manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What are the key skills and qualifications needed to thrive as a Director Service Delivery Manager, and why are they important?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

More about Director Service Delivery Manager jobs
What cities are hiring for Director Service Delivery Manager jobs? Cities with the most Director Service Delivery Manager job openings:
What are the most commonly searched types of Service Delivery Manager jobs? The most popular types of Service Delivery Manager jobs are:
What states have the most Director Service Delivery Manager jobs? States with the most job openings for Director Service Delivery Manager jobs include:
What job categories do people searching Director Service Delivery Manager jobs look for? The top searched job categories for Director Service Delivery Manager jobs are:
Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
Managed Services Delivery Manager

Managed Services Delivery Manager

avisystems

San Francisco, CA • On-site

Other

Posted 21 days ago

Job description

What You'll Be Doing

The Managed Services (MS) Delivery Manager plays a pivotal role within FORTÉ by serving as the Managed Services operational leader responsible for customer support ownership, customer supported resource allocation and management, and overall customer service estate health. This position will also act as a liaison between the branch operations team, tiered support subject matter experts, and the central service desk. This role will support the Managed Services organization as a whole, but the core focus of the position will be around Tier 1 and Tier 2 support for specifically named accounts. This position will also support the field and branch teams for MS sales opportunities to achieve our business revenue, gross profit (GP) and profitability objectives annually.

What You Bring to Assure Success:

  • The Managed Services Delivery Manager must possess strong service development, service sales methodology experience, service management and honed skills in building working relationships with cross functional teams.
  • Educational and experience background should consist of managed services operation, CRM utilization, IT service management, ITIL based service methodology, and preferred global services management
  • Experience with communicating effectively with different customer levels up to, and including, C-level executives.
  • The Managed Services Delivery Manager must have the ability to create and develop collateral and service presentations, business correspondence, and reporting procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

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