ZipRecruiter

Log In

1

Director Service Delivery Manager Jobs in Florida

next page

Showing results 1-20

All JobsService Delivery JobsDirector Service Delivery Manager JobsDirector Service Delivery Manager Jobs in Florida

Director Service Delivery Manager information

What is a director service delivery manager?

A Director Service Delivery Manager is a senior leader responsible for overseeing the delivery of services to clients or customers, ensuring high-quality standards and customer satisfaction. They manage teams, set service strategies, monitor performance metrics, and drive continuous improvement in service processes. This role often collaborates with other departments to align service delivery with organizational goals and may handle escalated client issues. The Director Service Delivery Manager plays a critical role in maintaining client relationships and ensuring that contractual obligations are met efficiently.

What are the key skills and qualifications needed to thrive as a director service delivery manager?

To thrive as a Director Service Delivery Manager, you need deep expertise in service management, project delivery, and leadership, typically supported by a bachelor’s degree in business or IT and significant management experience. Familiarity with ITIL frameworks, service management software (such as ServiceNow), and relevant certifications like ITIL or PMP is highly valued. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These skills ensure the delivery of high-quality services, alignment with business objectives, and the ability to navigate complex organizational environments.

What are some common challenges faced by a director service delivery manager, and how can they be effectively addressed?

A Director Service Delivery Manager often navigates challenges such as balancing resource allocation, meeting client expectations, and ensuring seamless cross-functional collaboration. Managing multiple teams and projects requires strong communication skills and the ability to prioritize competing demands. Effective strategies include implementing clear service level agreements (SLAs), fostering transparent communication between teams, and leveraging data to track service performance. Proactively identifying potential service disruptions and cultivating a culture of continuous improvement can also help address these challenges and ensure high-quality service delivery.

What is the difference between Director Service Delivery Manager vs Service Delivery Manager?

AspectDirector Service Delivery ManagerService Delivery Manager
ResponsibilitiesOversees multiple teams, strategic planning, and high-level client relationshipsManages daily service delivery, team coordination, and client satisfaction
Required CredentialsTypically requires 10+ years experience, leadership skills, and industry certificationsUsually requires 5+ years experience, technical knowledge, and relevant certifications
Work EnvironmentExecutive-level, strategic meetings, cross-department collaborationOperational, team management, client interactions
Industry UsageCommon in large organizations and enterprisesWidely used across various company sizes for service delivery roles

The main difference is that the Director Service Delivery Manager focuses on strategic oversight and leadership across multiple teams, while the Service Delivery Manager handles day-to-day operations and client interactions. Both roles require relevant experience and certifications, but the director position involves higher-level planning and management.

What are the most commonly searched types of Service Delivery Manager jobs in Florida?

The most popular types of Service Delivery Manager jobs in Florida are:

What are popular job titles related to Director Service Delivery Manager jobs in Florida?

For Director Service Delivery Manager jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Director Service Delivery Manager jobs in Florida look for?

The top searched job categories for Director Service Delivery Manager jobs in Florida are:

What cities in Florida are hiring for Director Service Delivery Manager jobs?

Cities in Florida with the most Director Service Delivery Manager job openings:

Director Service Delivery Manager jobs near you
Infographic showing various Director Service Delivery Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Senior Service Delivery Manager

Auxis

Fort Lauderdale, FL • On-site

Other

Posted 6 days ago

Job description

Job Summary
A Service Delivery Manager (SDM) is a trusted advisor to Auxis' (A Grant Thornton Company) customers, providing valuable guidance around operations and optimizing their IT infrastructure through quality Service Delivery Management. The SDM provides the necessary client liaison support and daily technical service delivery to ensure the delivery of world-class IT support within their assigned business areas. The SDM provides support across all technical platforms and teams for all aspects of customer delivery, including day-to-day management, quality service delivery, escalations, and roadblock removal. The DM maintains a strong relationship with their customers, gaining an understating of their customer's IT organization assisting in driving continuous service improvement of IT services to improve overall customer satisfaction, including but not limited to ticket management, standardization of service delivery processes, and efficient allocation of resources.
Responsibilities
  • Manage the day-to-day service delivery requests to meet or exceed client expectations.
  • Understand daily resource (staff) utilization and organize work to maximize delivery of client service requests
  • Work closely with Costa Rica and Colombia delivery teams to ensure customer requests are satisfied within agreed-upon timeline and SLA
  • Manage the creation and accuracy of SOP documentation to ensure delivery of services are consistent
  • Participate in project discussions ensuring proper allocation of staff to balance day-to-day delivery versus project delivery
  • Act as a technical escalation point for team and client, escalating to Ops Director, team leads, and management as needed
  • Quickly addresses roadblocks that negatively impact delivery of services
  • Recommends and implements process improvements to maximize overall account and team efficiencies
  • Acts as a technical project manager for small-medium projects
  • Working with the team to identify, document, and present innovative recommendations to the customer for improvements in the environment
  • Assist in managing the ongoing execution of Auxis' standard operating procedures, including but not limited to Service Request, Incident, Problem, Change and Configuration Management at assigned accounts.
  • Assist in managing the delivery of IT Cloud infrastructure services at assigned account(s), including but not limited to compute, storage, network management, operations and support; telecommunications management and support; and as requested project-based services, in accordance with the terms of the Managed Services Agreement.
  • Support other ITO Practice activities, as required, including:
  • In collaboration with technical teams, support the design, architecture, implementation, management and support of complex infrastructure and cybersecurity technology environments.
  • Guide the deployment of Auxis' IT Operations methodology and platform, including the implementation of Auxis' standard operating procedures (Service Request, Incident, Problem, Change and Configuration Management, etc.) for other client environments as needed

Skills and Experience
  • 6+ years' experience as a Service Delivery Manager, or IT Account Manager, or IT Manager, with a minimum of three (3) years in the Outsourcing industry or experience in large complex organizations
  • College Degree
  • Fluency in English and Spanish (strong oral and written communication skills)
  • Experience managing and/or supporting IT Technologies
  • Background knowledge of network communications equipment and high-level design, Windows Server roles and functions, and database foundational knowledge.
  • Experience working with Desktops, Servers, Virtual Machines, and Tablets.
  • Background knowledge of Enterprise Applications
  • Experience working with multiple vendors in a complicated multi-vendor support environment.
  • Experience guiding staff and ticket workflows in a high-volume, day-to-day, tactical service request environment
  • Knowledge and/or Training on best practices or IT frameworks, such as ITIL v4 (Information Technology Infrastructure Library)
  • Experience capturing team performance metrics and presenting to upper management with recommendations on improvement
  • Strong project management, staff motivation and coaching, customer relationship skills, and used to working under pressure with tight deadlines
  • Strong people skills coupled with strong communication skills are essential for this role.
  • Valid US Passport for potential travel to Costa Rica and Colombia as required (Project work, operations, training and client visits)

#LI-SG2

Apply