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Service Delivery Jobs (NOW HIRING)

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Service Delivery Manager

Troy, MI · On-site

The Service Delivery Manager serves as the primary delivery leader for assigned client relationships, maintaining accountability for overall delivery performance, client delivery confidence ...

Clearwater Analytics

Service Delivery Manager

Chicago, IL · On-site

$80 - $100/hr

R11495A career as an Account Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest corporations, government entities ...

R1

Manager, Service Delivery

Chicago, IL

$65K - $116K/yr

As our Client Service Delivery Manager, you will be responsible for overseeing day-to-day client service delivery for one or more health system relationships, ensuring operational performance, strong ...

Datavant

Service Delivery Supervisor

Sacramento, CA · On-site

The Service Delivery Supervisor is responsible for leading frontline staff in the accurate, timely, and compliant execution of Release of Information (ROI) activities. This role focuses on workflow ...

ECS

Service Delivery Manager

Arlington, VA · On-site

$147K - $220K/yr

Everforth ECS is looking for a Service Delivery Manager to oversee the user and agency facing functions of the CDM Program. These include Agency Success, Cyber Operations, Tier 1 Service Desk, Tier 2 ...

OMG, Inc.

Service Delivery Manager

Rockford, MN · On-site

Service Delivery Manager OMG Inc. is a leading manufacturer of fastening products and technologies for the commercial roofing and construction industries worldwide. Headquartered in western ...

Datavant

Service Delivery Supervisor

Johns Creek, GA

The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Service ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

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Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do service delivery jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

More about Service Delivery jobs

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What are the most commonly searched types of Service Delivery jobs?

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What states have the most Service Delivery jobs?

States with the most job openings for Service Delivery jobs include:

What are popular job titles for Service Delivery?

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Service Delivery jobs near you
Infographic showing various Service Delivery job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Hemmersbach GmbH & Co. KG

Springdale, AR • On-site

$31 - $36/hr

Full-time

Medical, Dental, Vision, Life

Posted 27 days ago

Job description

Recruiting contact
Contact us directly if you have any questions about this open job position
Contact us
Your skills
  • 5+ years of experience in service delivery management or a similar role
  • Experience managing a field engineering team on a nationwide level
  • Strong technical skills in IT infrastructure and network systems
  • Bachelor's degree in Computer Science, Engineering, or a related field preferred
  • Relevant professional certifications such as PMP, ITIL, or similar
  • This role is an Hourly Non-Exempt position with a targeted salary range of $31 -$36 USD, based on experience and skillsets.

Your tasks
Key Responsibilities:
  • Manage a team of Field Engineers and ensure timely and efficient service delivery
  • Monitor performance metrics and ensure service level agreements are achieved
  • Develop and implement service delivery processes and improvements
  • Collaborate with clients to meet service expectations and business needs
  • Build and maintain strong client and stakeholder relationships
  • Identify and drive continuous improvement opportunities
  • Ensure compliance with service, safety, and quality standards

Be part of us
Hemmersbach is seeking an experienced Service Delivery Manager to lead and manage a nationwide team of Field Engineers supporting enterprise clients. This role is responsible for overseeing daily service delivery operations, ensuring high-quality technical support, and maintaining strong client satisfaction across multiple locations. The ideal candidate has experience leading distributed teams, driving performance through KPIs, and implementing process improvements to enhance efficiency and service quality. Strong leadership, communication, and problem-solving skills are essential to ensure alignment with business objectives, maintain service level commitments, and continuously improve operational performance in a fast-paced environment.
Your benefits
  • Health/ Medical insurance
  • Life insurance
  • Disability Insurance
  • Dental insurance
  • Flexible spending account FSA
  • Internal career development program
  • Car Allowance/ KM Allowance
  • Vision Insurance

Apply