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Service Delivery Jobs (NOW HIRING)

Proofpoint

Service Delivery Manager

Washington, DC

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Proofpoint

Service Delivery Manager

Boise, ID

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Proofpoint

Service Delivery Manager

Seattle, WA

The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

REFRESCO GROUP

Service Delivery Manager

Tampa, FL

The Service Delivery Manager will ensure stability, performance, cost control, and continuous improvement across SAP and manufacturing-related systems while serving as the primary escalation and ...

Lone Wolf Technologies

OR · On-site

$211K/yr

The Service Delivery Director is a senior individual contributor responsible for serving as the primary business relationship and contract management lead for assigned strategic customer engagements.

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Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are some common challenges faced by professionals in Service Delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What are the key skills and qualifications needed to thrive in Service Delivery, and why are they important?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.
More about Service Delivery jobs
What cities are hiring for Service Delivery jobs? Cities with the most Service Delivery job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
What states have the most Service Delivery jobs? States with the most job openings for Service Delivery jobs include:
Service Delivery jobs near you
Infographic showing various Service Delivery job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 47% Full Time, 44% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

Kansas City, KS

$90K - $110K/yr

Other

Posted 8 days ago

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$110,000 a year
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