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Service Delivery Jobs in Virginia (NOW HIRING)

Zantech

Service Delivery Manager

Ashburn, VA · On-site +1

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

Zantech

Service Delivery Manager

Ashburn, VA · On-site

The Service Delivery Manager will play a crucial role in providing: * Service Delivery Management & Governance (Agile framework, intake governance, capacity planning) * Portfolio Management ...

CYNET SYSTEMS

Service Delivery Manager

Richmond, VA · On-site

$60/hr

The Service Delivery Manager (SDM) is the single-point owner for end-to-end IT service delivery for Retail, accountable for operational stability, SLA adherence, and business continuity across retail ...

ITCON Services

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

Deliver Excellence. ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to join our growing leadership team. We are looking for a candidate who possess an ...

Cyxtera

Service Delivery Project Manager

Sterling, VA · On-site

Service Delivery Specialist About the Position Csquare is seeking a talented, highly motivated individual for the role of Service Delivery Specialist. Service Delivery Specialists (SDS) are ...

Lightedge

Service Delivery Project Manager

Ashburn, VA · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Primo Brands

Route Service Delivery Driver

Roanoke, VA · On-site

$17.25 - $20.75/hr

Overview Route Service Delivery Driver Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio ...

Primo Brands

Route Service Delivery Driver

Roanoke, VA · On-site

$17.25 - $20.75/hr

Overview Route Service Delivery Driver Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio ...

Carvana

Customer Service Delivery Advocate

Richmond, VA · On-site

$20 - $22/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

Carvana

Customer Service Delivery Driver

Richmond, VA · On-site

$20 - $22/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

Carvana

Customer Service Delivery Advocate

Norfolk, VA

$18 - $20/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

Carvana

Customer Service Delivery Advocate

Sterling, VA

$20 - $22/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

Carvana

Customer Service Delivery Driver

Richmond, VA · On-site

$20 - $22/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in Virginia

Service Delivery information

See Virginia salary details

$28.8K

$93.1K

$159.1K

How much do service delivery jobs pay per year?

As of Jul 13, 2026, the average yearly pay for service delivery in Virginia is $93,134.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $126,900.00 per year, depending on experience, location, and employer.

What delivery service job pays the most?

In delivery service jobs, roles such as courier or driver for major companies like Amazon Flex, FedEx, and UPS tend to offer the highest pay, often due to the volume of deliveries and specialized skills required. Experienced drivers with commercial licenses or those working in high-demand areas can earn higher wages, especially with overtime or bonuses.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

How much does Amazon pay you to drive your own car?

Service delivery roles at Amazon, such as delivery drivers, typically pay between $15 and $25 per hour, depending on location, experience, and the specific delivery program. Compensation may include bonuses, tips, and mileage reimbursement for using your own vehicle, and drivers are usually required to have a valid driver's license and a reliable vehicle.

Which delivery service makes you the most money?

For service delivery roles, earnings vary based on the company, location, and delivery volume. Companies like Uber Eats, DoorDash, and Postmates often offer higher earning potential through tips and incentives, especially in busy areas. Successful delivery drivers typically maximize earnings by working peak hours and maintaining good customer ratings.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are some common challenges faced by professionals in Service Delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What are the key skills and qualifications needed to thrive in Service Delivery, and why are they important?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What is the best paying delivery company?

In the delivery industry, companies like Amazon Logistics, FedEx, and UPS are known for offering higher pay rates for delivery drivers compared to other providers. Compensation varies based on location, experience, and delivery volume, with some companies providing bonuses and benefits that can increase overall earnings.
What are the most commonly searched types of Service Delivery jobs in Virginia? The most popular types of Service Delivery jobs in Virginia are:
Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 33% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,134 per year, or $44.8 per hour.
Service Delivery Manager

Service Delivery Manager

Zantech

Ashburn, VA • On-site, Remote

Full-time

PTO

Posted 12 days ago

Job description

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Service Delivery Manager to contribute to the success of our upcoming Operations and Program Management Support Services project for a Hybrid role based out of Ashburn, VA.
The Service Delivery Manager will play a crucial role in providing:
  • Service Delivery Management & Governance (Agile framework, intake governance, capacity planning)
  • Portfolio Management & Resource Allocation (Financial management, TCO, spend plan oversight)
  • Business Intelligence & Data Analytics (Agile KPI reporting, dashboard oversight)
  • Acquisition & Lifecycle Support (Vendor management, program oversight)
  • Key Personnel (Single point of contact; authorized contractor interface with CO, COR, and federal lead)

The Service Delivery Manager serves as the single point of contact, providing overall management, direction, administration, quality assurance, and leadership for contract execution. The Service Delivery Manager is the Contractor's authorized interface with the Contracting Officer (CO), Contracting Officer's Representative (COR), and the federal lead, and must be fully authorized to make decisions and commit the contractor team.
Impact: The Service Delivery Manager is responsible for aligning IT programs with CBP business objectives, governing the portfolio intake process, managing financial performance, and maturing Agile delivery capability - enabling leadership to manage a complex IT service delivery environment with transparency, accountability, and operational efficiency.
Responsibilities include, but will not be limited to:
  • Serve as single point of contact for the contract; interface directly with the CO, COR, and theService Delivery and Resource Allocation federal lead as the Contractor's authorized representative
  • Provide overall management, direction, administration, quality assurance, and leadership for execution of all contract requirements
  • Be available to plan, direct, communicate, and control all operational functions during normal hours of operation and during periods of no-notice emergencies
  • Align IT programs with CBP business objectives; manage value streams; govern project intake; and plan capacity across teams
  • Implement lean budgeting principles; monitor portfolio spending and variances; manage Total Cost of Ownership (TCO); and optimize investments
  • Apply extensive knowledge of CBP OIT financial management practices across all financial management activities
  • Define and track Agile KPIs; provide real-time visible reporting; manage systemic risks and impediments across the portfolio
  • Champion Agile principles; facilitate organizational retrospectives for continuous improvement; mentor practitioners to identify and implement efficiencies and innovations
  • Maintain strong relationships with all stakeholders including CBP Headquarters directorates and operational components; clearly communicate expectations and oversee vendor selection and performance
  • Maintain appropriate staffing levels; manage projects; ensure all deadlines are met; and deliver required services and materials at or under budget

Required Experience or Knowledge of the following technologies/functions:
  • 15+ years IT Portfolio/Project Management leading large-scale, enterprise-level programs including business process re-engineering and financial management
  • 10+ years leading multi-disciplined teams on medium or large multi-task projects of high complexity
  • 8+ years providing technical direction and identifying improvements, efficiencies, and innovations for portfolio management, governance, financial, or operational processes
  • Skills Required:
    • Strategic alignment of IT programs with business objectives; management of value streams and project intake governance
    • Lean budgeting principles; portfolio spending and variance monitoring; Total Cost of Ownership (TCO) management; investment optimization
    • Extensive knowledge of CBP OIT financial management practices
    • Definition and tracking of Agile Key Performance Indicators (KPIs); real-time visible reporting; systemic risk and impediment management across the portfolio
    • Championing Agile principles; facilitating organizational retrospectives; mentoring practitioners on continuous improvement, efficiencies, and innovations
    • Stakeholder and vendor management including CBP Headquarters directorates and operational components
    • Demonstrated ability to lead and conduct detailed research and analysis of technical and financial data
    • Proven ability to read and interpret management policies, regulations, and directives
    • Proficiency with the current version of the Microsoft (MS) Office Suite used by CBP

Required Education/Certifications:
  • Bachelor of Arts (BA) or Bachelor of Science (BS) degree, at a minimum, in Information Technology, Computer Science, Information Systems, or a related field
  • Active Project Management Institute (PMI) Project Management Professional (PMP) certification

Required Security Clearance:
  • US Citizenship
  • Active Top Secret or higher clearance, per contract requirements.
  • Ability to obtain and maintain a DHS clearance is required; active DHS CBP clearance is preferred

"Outstanding Performance...Always!"
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!

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