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Service Delivery Executive Jobs in Virginia (NOW HIRING)

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Auria

IT Service Delivery Manager

Reston, VA · On-site

$110K - $145K/yr

The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria ...

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Participating in customer-facing meetings, executive briefings, and strategic planning sessions;

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Participating in customer-facing meetings, executive briefings, and strategic planning sessions;

Peraton

Service Delivery Manager

Mclean, VA

$146K - $234K/yr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Participating in customer-facing meetings, executive briefings, and strategic planning sessions;

Peraton

Service Delivery Manager

Mclean, VA · On-site

$146 - $234/hr

Responsibilities Peraton is seeking a Service Delivery Manager (SDM) to provide leadership ... Participating in customer-facing meetings, executive briefings, and strategic planning sessions;

Zantech

IT Service Delivery Manager SME

Ashburn, VA · Hybrid

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating ...

Zantech

IT Service Delivery Manager SME

Ashburn, VA · On-site +1

The IT Service Delivery Manager SME will play a crucial role in providing: * Service Delivery ... Business Intelligence & Data Analytics (PMO technical solutions, executive dashboards integrating ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Executive JobsService Delivery Executive Jobs in Virginia

Service Delivery Executive information

See Virginia salary details

$26.3K

$92.8K

$182.4K

How much do service delivery executive jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service delivery executive in Virginia is $92,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $119,500.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery Executive vs Customer Support Specialist?

AspectService Delivery ExecutiveCustomer Support Specialist
CredentialsRelevant certifications in service management, communication skillsCustomer service certifications, communication skills
Work EnvironmentClient-facing, project-based, often in IT or telecom sectorsCall centers, help desks, online support platforms
Employer & IndustryService providers, IT companies, telecom firmsCustomer service centers, tech companies, retail

While both roles focus on client interaction, the Service Delivery Executive manages end-to-end service delivery and client relationships, whereas the Customer Support Specialist primarily handles direct customer inquiries and troubleshooting. The Service Delivery Executive typically works on larger projects and strategic client accounts, while Customer Support Specialists focus on resolving individual customer issues promptly.

What are the most commonly searched types of Service Delivery jobs in Virginia?

The most popular types of Service Delivery jobs in Virginia are:

What are popular job titles related to Service Delivery Executive jobs in Virginia?

For Service Delivery Executive jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Service Delivery Executive jobs in Virginia look for?

The top searched job categories for Service Delivery Executive jobs in Virginia are:

What cities in Virginia are hiring for Service Delivery Executive jobs?

Cities in Virginia with the most Service Delivery Executive job openings:

Service Delivery Executive jobs near you
Infographic showing various Service Delivery Executive job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 74% In-person, and 26% Hybrid job distribution, with an average salary of $92,750 per year, or $44.6 per hour.

IT Service Delivery Manager

Auria

Reston, VA • On-site

$110K - $145K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Job description

Auria is looking to hire a IT Service Delivery Manager in an onsite position in Reston, VA. The IT Service Delivery Manager leads Auria's end-user and executive support services and is accountable for Tier 1/2 service delivery, executive support, and the IT experience within Auria's headquarters. Based in our Reston office-home to the CEO, senior leadership, and a customer demonstration center-this role ensures exceptional service delivery, including white-glove support for C-suite executives and high-visibility customer engagements.
The ideal candidate combines strong technical depth, proven team leadership, and the presence required to operate effectively in executive and customer-facing environments, including those involving sensitive or regulated information.
WHAT YOU CAN EXPECT TO DO:
Essential Duties & Responsibilities (to include but not limited to):
  • Serve as the primary on-site IT leader in Reston, providing hands-on support and leadership presence for
  • executives and client engagements.
  • Provide white-glove IT support to CEO and C-Suite leadership and ensure priority escalation for executive impacting issues.
  • Partner with Business Development, Marketing, and engineering teams to ensure IT readiness and real-time support for executive meetings and customer demonstrations with zero tolerance for disruption.
  • Lead, mentor, and develop Tier 1 and Tier 2 support staff in a multi-time-zone environment.
  • Oversee daily help desk operations, including ticket triage, escalation, and workload balance, ensuring high customer satisfaction and consistent achievement of SLA targets.
  • Establish and track KPIs (SLA adherence, response/resolution times, CSAT) and lead continuous improvement efforts.
  • Coordinate with IT, cybersecurity, and engineering teams to resolve complex issues
  • Ensure compliant handling of systems and data that may process or store CUI, aligning with internal policies and regulatory requirements.
  • Manage onboarding/offboarding support activities, including user provisioning and device setup.
  • Maintain and optimize ITSM tools, workflows, and knowledge management practices.
  • Coordinate with vendors for support escalation.

WHAT THE TEAM REQUIRES:
  • 7-10+ years of IT support experience, with 3-5+ years in a leadership or supervisory role
  • Proven experience managing help desk operations in a multi-site enterprise supporting 500+ users
  • Demonstrated experience providing direct support to C-suite executives or VIP stakeholders
  • Experience operating in high-visibility, mission-critical environments (e.g., executive offices, customer-facing facilities, cleared environments)
  • Experience building team culture and accountability
  • Familiarity with environments subject to CUI handling requirements and security frameworks such as NIST SP 800-171 or CMMC
  • Strong understanding of SLA-driven service delivery and customer satisfaction metrics
  • Familiarity with Windows, macOS, Linux in a multi-enclave, hybrid cloud environment
  • Experience with IT service management (ITSM) tools and frameworks (e.g. ITIL)
  • Ability to lift up to 50 lbs. to occasionally move servers and routinely handle monitors and other related office support materials.
  • Ability to obtain a Top Secret Clearance

WHAT THE TEAM PREFERS:
  • Associate or bachelor's degree in computer science, Information Systems, or related field (or equivalent experience).
  • Industry certifications such as MS Azure Administrator Associate, A+, and/or Security+.
  • Familiarity with networking concepts (e.g., IP addressing, DNS, VPN)

Soft Skills
  • Strong leadership presence with the ability to lead from the front in a hands-on environment
  • Excellent communication skills with the ability to interact confidently with executives, clients, and technical teams
  • High degree of professionalism, discretion, and attention to detail
  • Ability to operate effectively under pressure in high-stakes situations
  • Strong problem-solving and escalation management capabilities
  • Excellent communication and customer-first mindset with a focus on service excellence
  • Strong leadership and team development skills
  • Ability to prioritize and manage multiple workloads effectively
  • Problem-solving and escalation management.
  • Proven ability to handle sensitive and confidential information with discretion and integrity.

PAY TRANSPARENCY: The salary offered will be based on the selected candidate's qualifications - skills, education & experience - and the position level. $110,000 - $145,000
APPLICATION DEADLINE: August 28, 2026
THE AURIA TEAM:
Auria is a provider of solutions and software in support of complex Space, National Security, and Cyber missions of federal, international, and commercial customers. Headquartered in Colorado Springs, CO our success is built on the excellence of diverse teams advancing innovative systems and operational software to strengthen our customers' missions. With a distinguished track record and a spirit of relentless pursuit, and R&D, we set the pace for progress and execute every mission with the utmost precision.
Why You'll Love Working at Auria
We believe our team does their best work when they are well-supported, financially secure, and have the freedom to balance life outside of the office.
Time for What Matters
  • Generous & Growing PTO: Start with a substantial paid time off package that increases every year you're with us.
  • True Flexibility: Contract permitting, use Flex Time to work in a way that fits your life, not just your 8-to-5.
  • 11 Paid Days Off: Enjoy 6 fixed company holidays plus 5 Floating Holidays to use whenever you choose.

Invested in Your Future
  • 401(k) Match-Yours to Keep Instantly: We match up to 4% of your contributions. Both your contributions and the company match are yours from day one with no vesting wait-period.
  • Industry-Leading Education Support: Level up with up to $12,000 annually for tuition and certifications. We don't just hire talent; we grow it.

Health & Peace of Mind
  • Premium Healthcare, Lower Costs: High-quality medical plans paired with a Company-Sponsored HSA to help you save for the future.
  • Fully Covered Life Insurance: Breathe easy with life insurance up to $50K provided at zero cost to you.
  • Holistic Support: Access our Employee Assistance Program (EAP) for mental health, financial coaching, and more.

...and that's just the beginning!
Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.
Pay Range: $110,000 - $145,000 per year

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