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Service Delivery Jobs in California (NOW HIRING)

ServiceNow

Service Delivery Manager

Santa Clara, CA · On-site +1

The Team Service Delivery is the backbone of ServiceNow's customer success strategy in the Americas. We manage the governance, performance, and strategic alignment of our global system integrator (SI ...

ServiceNow

Service Delivery Manager

Santa Clara, CA

The Team Service Delivery is the backbone of ServiceNow's customer success strategy in the Americas. We manage the governance, performance, and strategic alignment of our global system integrator (SI ...

ServiceNow

Service Delivery Manager

Santa Clara, CA

The Team Service Delivery is the backbone of ServiceNow's customer success strategy in the Americas. We manage the governance, performance, and strategic alignment of our global system integrator (SI ...

Caa Executive Search

Service Delivery Owner

Los Angeles, CA · On-site

$228K/yr

Experienced in service delivery support for SaaS/Cloud based services through standards and policies. Sets processes, leads project teams, rectifies reliability issues, monitors progress, and tracks ...

Datavant

Service Delivery Supervisor

Sacramento, CA

The Service Delivery Supervisor is responsible for leading frontline staff in the accurate, timely, and compliant execution of Release of Information (ROI) activities. This role focuses on workflow ...

Datavant

Service Delivery Supervisor

Sacramento, CA · On-site

$24 - $30.15/hr

The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput. Position Highlights: * Full-Time: Monday-Friday 8 ...

myCRE, Inc

Service Delivery Manager

San Diego, CA

$120K - $150K/yr

The Opportunity We are hiring a Service Delivery Manager (Technical) to lead our service team and own the quality of the technical support we deliver. This is a hybrid role: part senior technical ...

Frontline, LLC

Service Delivery Manager

Los Angeles, CA · On-site

Design, implement, operate, manage and tweak existing and new automation systems for ticket creation, monitoring, and Managed Services delivery. Prepare client proposals for new implementations and ...

Datavant

Service Delivery Supervisor

Fresno, CA

$24 - $30.15/hr

The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput. Position Highlights: * Full-Time: Monday-Friday 8 ...

GardaWorld

Service Delivery Manager

London, ON · On-site

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

Datavant

Service Delivery Supervisor

Santa Rosa, CA

$24 - $30.15/hr

The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput. Position Highlights: * Full-Time: Monday-Friday 8 ...

Datavant

Service Delivery Supervisor

Sacramento, CA

$24 - $30.15/hr

The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput. Position Highlights: * Full-Time: Monday-Friday 8 ...

Datavant

Service Delivery Supervisor

Stockton, CA

$24 - $30.15/hr

The Supervisor partners closely with the Manager, Service Delivery to identify operational risks, coach staff, and drive consistent daily throughput. Position Highlights: * Full-Time: Monday-Friday 8 ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in California

Service Delivery information

See California salary details

$28.6K

$92.7K

$158.4K

How much do service delivery jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service delivery in California is $92,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $126,300.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in California?

The most popular types of Service Delivery jobs in California are:

What cities in California are hiring for Service Delivery jobs?

Cities in California with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $92,709 per year, or $44.6 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

San Francisco, CA • On-site

$90K - $120K/yr

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Service Delivery Manager
The Infrastructure Service Delivery Manager in the Banking, Financial Services, and Insurance (BFSI) domain is responsible for ensuring reliable, secure, and efficient delivery of IT infrastructure services. This role needs managing critical systems that support banking operations, regulatory compliance, and customer-facing platforms, while maintaining high availability and resilience standards.
Key Responsibilities
• Oversee end-to-end delivery of infrastructure services including data centers, networks, cloud platforms, End User platform, Command Center and security systems.
• Ensure compliance with ITIL processes and BFSI regulatory
• Monitor service performance, implement continuous improvement initiatives, and maintain high availability for critical banking applications.
• Manage vendor relationships and ensure adherence to SLAs for outsourced infrastructure services.
• Lead infrastructure projects such as core upgrades, ServiceNow projects, desktop upgrades, disaster recovery implementations, and cloud migrations.
• Coordinate change management activities to minimize service disruption and ensure regulatory compliance.
• Prepare regular performance, risk, and compliance reports for senior leadership and auditors.
• Preparing Status reporting and dashboards.
Required Skills & Qualifications
• 10+ years of experience in IT infrastructure roles, with at least 3 years in service delivery management within BFSI.
• Strong knowledge of networking, cloud platforms (AWS/Azure), virtualization, and storage systems.
• Expertise in ITIL framework and service management best practices.
• Understanding of BFSI-specific compliance and security standards (e.g., RBI guidelines, SOC 2).
• Excellent leadership, communication, and stakeholder management skills.
Salary Range- $90,000-$120,000 a year
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