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Service Delivery Director Jobs in California (NOW HIRING)

Spark Tek Inc

Delivery Director - ServiceNow

San Jose, CA · On-site

$248K/yr

... are seeking a Delivery Director for ServiceNow to lead and manage the successful delivery of ... Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and ...

Inficare Technologies

IT Delivery Director

San Ramon, CA · On-site

$232K/yr

Job Title: IT Delivery Director Location: Bay Area, CA (San Jose, Palo Alto, San Ramon) - Onsite ... Cloud: AWS Data Services, AWS Analytics, AWS AI/ML, Cloud Security & Governance * Delivery ...

New

twentysix

Director of Delivery

San Francisco, CA · On-site

$130 - $170/hr

... and services that capture the imagination, delivering impressive returns for our clients. The ... Directors of Delivery within this team are senior leaders who carry significant responsibility ...

CYNET SYSTEMS

Director of Delivery

San Jose, CA · On-site

$95 - $100/hr

Pay Range: $95hr - $100hr Requirement/Must Have: * 20+ years of overall IT delivery experience, with at least 3+ years at a Director level within top-tier IT consulting, professional services, or ...

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Service Delivery Director information

See California salary details

$36K

$210.2K

How much do service delivery director jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service delivery director in California is $196,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $209,200.00 and $209,200.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in California?

The most popular types of Service Delivery jobs in California are:

What are popular job titles related to Service Delivery Director jobs in California?

For Service Delivery Director jobs in California, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in California look for?

The top searched job categories for Service Delivery Director jobs in California are:

What cities in California are hiring for Service Delivery Director jobs?

Cities in California with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $196,361 per year, or $94.4 per hour.

Delivery Director, Professional Services

Centric Software

Campbell, CA • On-site

$150K - $200K/yr

Full-time

Re-posted 27 days ago

Job description

About Centric Software:
Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.
Our story is one of rapid growth, bold ideas and extraordinary opportunities. We're here to challenge the status quo-and we're looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.
The Delivery Director (Customer Success) is responsible for leading Centric PLM post-implementation services organization. This role sits at the intersection of customer relationship management, operational excellence, and professional services delivery. This role is both customer-facing and operational, requiring strong leadership in team management, service delivery, and customer engagement.
Key Accountabilities & Responsibilities
Customer Success Leadership
  • Own the post-implementation customer lifecycle, from go-live through steady-state adoption and expansion.
  • Act as executive sponsor for strategic customer accounts.
  • Ensure customers achieve defined business outcomes and ROl from the software solution.
  • Establish governance frameworks with customers (QBRs, success plans, adoption reviews).
  • Drive customer satisfaction, retention, and referenceability.

Professional Services Team Management
  • Lead, coach, and develop a team of post-implementation Professional Services consultants.
    Define capacity planning, resource allocation, and utilization targets.
    Establish standards, playbooks, and methodologies for post-go-live services.
  • Ensure consistent, high-quality service delivery across all accounts.
  • Partner with Implementation, Support, and Product teams to ensure seamless customer experience.

Operational Excellence
  • Build and manage the operational model for post-implementation services.
  • Define KPis and metrics to measure adoption, value realization, and team performance.
  • Develop scalable processes for onboarding customers into Customer Success programs.
  • Manage forecasting, budgeting, and revenue targets for services engagements.
  • Implement tools and reporting to track customer health and service performance.

User Adoption & Value Realization
  • Create structured adoption programs and success plans tailored to customer maturity.
  • Ensure customers fully leverage product capabilities through workshops, optimization sessions, and training.
  • Identify expansion opportunities based on usage patterns and customer goals.

Cross-Functional Collaboration
  • Partner with Sales for renewals and expansion opportunities.
  • Work with Product to relay customer feedback and influence roadmap priorities.
    Collaborate with Support to proactively address risk accounts.
  • Align with Implementation teams for smooth transition from project to steady -state.

Knowledge & Skills Requirements
  • Background in PLM, ERP, Supply Chain, Retail, or complex enterprise platforms implemenations
  • Strong technical background
  • Experience managing P&L or services revenue targets
    Strong understanding of enterprise software implementation and post-go-live lifecycle
    Proven experience building operational processes and scalable service models
    Experience building playbooks and standardized service offerings.
  • Excellent executive-level communication and stakeholder management skills
  • Familiarity with customer health scoring tools
  • Ability to balance customer advocacy and operational excellence

The US base salary range for this full-time position is $150,000 - $200,000 + benefits. Our salary ranges are determined by role, level, and location. The range for each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Candidates who exceed the specified experience and relevant education or training may be considered for compensation above the stated range. Please note that the compensation details listed reflect base salary, and certain positions may be offered additional variable incentives.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

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