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Service Delivery Director Jobs (NOW HIRING)

Lone Wolf Technologies

OR · On-site

$211K/yr

The Service Delivery Director is a senior individual contributor responsible for serving as the primary business relationship and contract management lead for assigned strategic customer engagements.

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site +1

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk ...

NTT DATA Services

Delivery Associate Director

Arlington, VA · On-site

$104K - $242K/yr

The IT Service Delivery Director is a senior executive responsible for the end-to-end management of IT services, bridging technical operations with business strategy. They oversee the IT Service Desk ...

NTT DATA Services

Delivery Director

Washington, DC · On-site +1

$148K - $246K/yr

The Delivery Director oversees a team that delivers contracted program support services to clients. Leads the development and implementation of delivery strategies of various solutions to clients.

Staffingine LLC

Delivery Director

Dallas, TX · On-site

$209K/yr

Job Title: Delivery Director Job Location: Dallas, USA Job Type: Contract * Lead the Quality ... Required Experience & Skills * 20+ years of experience in IT services, program delivery, or ...

NTT DATA Services

Delivery Director

Washington, DC · On-site

$148K - $246K/yr

The Delivery Director oversees a team that delivers contracted program support services to clients. Leads the development and implementation of delivery strategies of various solutions to clients.

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site

$178K - $245K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You'll thrive in a dynamic, supportive environment, growing while making a ...

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site +1

$178K - $245K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You'll thrive in a dynamic, supportive environment, growing while making a ...

bswift

Director, Service Delivery

$217K/yr

WHAT YOU'LL DO The Director, Service Delivery works directly with clients to understand their goals and ensure bswift solutions align to meet and exceed those needs. This role owns a book of business ...

AQUALIS

Director I, Service Delivery

Morrisville, NC · On-site

$198K/yr

The Director, Field Service provides leadership and regional governance over inspections and the ... Service Delivery teams Manage operations to ensure compliance with all standards including ...

NewRocket

OR

$211K/yr

Your Impact The Regional Service Delivery Director is responsible for ensuring delivery and operational excellence, customer satisfaction and portfolio growth within their Area. This encompasses ...

Vultr

Director of Service Delivery

$145K - $160K/yr

Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced Director of Service Delivery to ensure the seamless execution of all post-sales service commitments to ...

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Service Delivery Director information

See salary details

$36.5K

$213K

How much do service delivery director jobs pay per year?

As of Jul 30, 2026, the average yearly pay for service delivery director in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What does a Service Delivery Director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a Service Delivery Director, and why are they important?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a Service Delivery Director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

More about Service Delivery Director jobs
What cities are hiring for Service Delivery Director jobs? Cities with the most Service Delivery Director job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
Who are the top companies hiring for Service Delivery Director jobs? The top employers for Service Delivery Director jobs are:
What states have the most Service Delivery Director jobs? States with the most job openings for Service Delivery Director jobs include:
What job categories do people searching Service Delivery Director jobs look for? The top searched job categories for Service Delivery Director jobs are:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 60% Full Time, 35% Part Time, and 4% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Service Delivery Director

Lone Wolf Technologies

OR • On-site

$211K/yr

Full-time

Re-posted 12 days ago

Job description

The Service Delivery Director is a senior individual contributor responsible for serving as the primary business relationship and contract management lead for assigned strategic customer engagements. This role acts as the central point of accountability for maintaining alignment between the customer and the company, ensuring contractual commitments are understood and managed, and coordinating the operational, commercial, and governance activities required to support successful service delivery.

This role does not have direct people management responsibilities. Instead, the Service Delivery Director works cross-functionally with Customer Success, Professional Services, Support, Product, Finance, Legal, Revenue Operations, and executive stakeholders to ensure customer obligations, risks, dependencies, decisions, change requests, and commercial matters are proactively managed and clearly communicated.

The ideal candidate is a highly organized, commercially aware service delivery professional with strong executive presence, exceptional communication skills, and the ability to influence cross-functional teams without direct authority.

ESSENTIAL RESPONSIBILITIES & DUTIES:
Customer Relationship & Governance Management
  • Serve as the primary business contact and relationship lead for assigned strategic customer engagements.
  • Establish and maintain strong working relationships with customer stakeholders, including executive sponsors, operational leaders, and cross-functional partners.
  • Support and facilitate customer governance forums, including executive business reviews, operational governance meetings, escalation calls, and Steering Committee sessions.
  • Ensure alignment between customer expectations, contractual commitments, and internal operating teams.
  • Drive proactive communication regarding service delivery status, risks, decisions, timelines, and dependencies.
Contract & Commercial Management
  • Manage day-to-day administration of customer contracts, including obligations, deliverables, commitments, renewals, milestones, service levels, and key contractual dates.
  • Coordinate contract modifications, scope adjustments, approvals, and related documentation with internal stakeholders and customer counterparts.
  • Monitor and manage commercial matters including change requests, service impacts, scope clarification, financial implications, and contract compliance.
  • Partner with Legal, Finance, Customer Success, and operational teams to ensure contractual and commercial alignment.
  • Maintain accurate documentation of customer commitments, approvals, obligations, and operational dependencies.
Risk, Issue & Escalation Management
  • Identify, monitor, and coordinate resolution of risks, issues, blockers, dependencies, and service delivery concerns.
  • Facilitate timely escalation and cross-functional decision-making when customer delivery, timelines, scope, cost, or customer satisfaction are impacted.
  • Ensure operational and contractual risks are surfaced early and managed proactively.
  • Coordinate mitigation plans and ensure accountability for follow-through across internal and external stakeholders.
Cross-Functional Operational Coordination
  • Partner with Customer Success, Professional Services, Support, Product, Finance, Legal, and executive teams to ensure alignment on customer responsibilities and delivery expectations.
  • Coordinate operational handoffs, ownership clarity, communication paths, and governance structures across teams.
  • Help maintain alignment between the agreed operating model and actual execution.
  • Ensure customer-facing teams understand commitments, service expectations, escalation paths, and contractual responsibilities.
Documentation & Operational Discipline
  • Maintain clear and organized documentation related to customer governance, decisions, approvals, risks, actions, changes, and contractual commitments.
  • Track and manage key action items, dependencies, milestones, and follow-ups across multiple stakeholder groups.
  • Support operational consistency and governance discipline across strategic customer engagements.
  • Prepare executive-level summaries, governance materials, and customer communications as needed.
 
QUALIFICATIONS & EXPERIENCE:
  • Bachelor's degree in Business, Technology, Operations, or related field preferred.
  • 7+ years of experience in Service Delivery, Customer Success, Strategic Account Management, Professional Services, Contract Management, or related customer-facing operational roles.
  • Strong understanding of SaaS, enterprise software, managed services, or technology delivery environments.
  • Experience managing executive customer relationships and participating in governance, escalation, or Steering Committee meetings.
  • Ability to interpret contractual obligations and coordinate operational execution against customer commitments.
  • Strong commercial acumen, including understanding of scope management, change requests, approvals, financial impacts, and operational risk management.
  • Excellent written, verbal, and executive-level communication skills.
  • Strong organizational and operational discipline with the ability to manage multiple priorities and stakeholders simultaneously.
  • Demonstrated ability to influence cross-functional teams and drive accountability without direct management authority.
  • Experience working in highly matrixed and fast-paced environments preferred.
KEY COMPETENCIES:
  • Executive presence and stakeholder management
  • Contract and commercial management
  • Operational coordination and governance
  • Risk identification and escalation management
  • Cross-functional collaboration and influence
  • Organizational discipline and follow-through
  • Strategic communication and relationship management
  • Problem-solving and decision facilitation
SUCCESS MEASURES:
  • Customer and internal stakeholders maintain clear alignment on responsibilities, expectations, governance structure, and operating model.
  • Contractual obligations, key milestones, deliverables, and required actions are proactively tracked and managed.
  • Change requests, commercial discussions, and approvals are coordinated efficiently and effectively.
  • Risks, issues, and dependencies are identified early and resolved with appropriate urgency.
  • Governance meetings are organized, productive, and focused on outcomes and decision-making.
  • Service delivery execution remains aligned with scope, timeline, financial expectations, and customer commitments.
  • Cross-functional teams operate with strong communication, accountability, and operational clarity.
  • Strategic customer relationships remain stable, collaborative, and solution-oriented.
$145,000 - $165,000 a year
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