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Service Delivery Director Jobs in Texas (NOW HIRING)

Staffingine LLC

Delivery Director

Dallas, TX · On-site

$209K/yr

Job Title: Delivery Director Job Location: Dallas, USA Job Type: Contract * Lead the Quality ... Required Experience & Skills * 20+ years of experience in IT services, program delivery, or ...

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site +1

$178K - $245K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You'll thrive in a dynamic, supportive environment, growing while making a ...

o9 Solutions, Inc.

Delivery Director

Dallas, TX · On-site

$178K - $245K/yr

Delivery Director At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You'll thrive in a dynamic, supportive environment, growing while making a ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Financial Services Experience with enterprise platforms including: * Salesforce * Oracle JD Edwards * SAP * Microsoft Dynamics * Boomi * MuleSoft * AWS Success Measures Success will be evaluated ...

SOLUTIONARA INC

Be Seen First

Director - Client Delivery & Global Delivery

Sugar Land, TX · On-site

$160K - $180K/yr

Financial Services Experience with enterprise platforms including: * Salesforce * Oracle JD Edwards * SAP * Microsoft Dynamics * Boomi * MuleSoft * AWS Success Measures Success will be evaluated ...

Invitation Homes

Director, Technology Delivery

Dallas, TX · Hybrid

$209K/yr

... services that make leasing easier than owning. Our market teams -- Leasing, Property Management ... Job Summary The Director of Technology Delivery will partner with product and engineering to lead ...

New

Invitationhomes

Director, Technology Delivery

Dallas, TX · Hybrid

$209K/yr

... enhancing services that make leasing easier than owning. Our market teams - Leasing, Property ... Job Summary The Director of Technology Delivery will partner with product and engineering to lead ...

New

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All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Texas

Service Delivery Director information

See Texas salary details

$34K

$198.4K

How much do service delivery director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service delivery director in Texas is $185,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $197,500.00 and $197,500.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Texas?

The most popular types of Service Delivery jobs in Texas are:

What are popular job titles related to Service Delivery Director jobs in Texas?

For Service Delivery Director jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Texas look for?

The top searched job categories for Service Delivery Director jobs in Texas are:

What cities in Texas are hiring for Service Delivery Director jobs?

Cities in Texas with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $185,368 per year, or $89.1 per hour.

Delivery Director

Staffingine LLC

Dallas, TX • On-site

$209K/yr

Contractor

Re-posted 28 days ago

Job description

Job Title: Delivery Director
Job Location: Dallas, USA
Job Type: Contract

Job Description:

  • Lead the Quality Management Office (QMO) governance framework, ensuring standardization of delivery and quality processes across programs and portfolios.
  • Oversee end-to-end program and portfolio delivery, ensuring adherence to scope, schedule, cost, and quality benchmarks.
  • Manage onsite and offshore delivery teams, ensuring seamless coordination, optimal utilization, and high performance across geographies.
  • Define, track, and report key performance indicators (KPIs) for delivery health, quality, automation, and operational efficiency.
  • Drive risk management, issue escalation, and mitigation strategies to ensure predictable delivery outcomes.
  • Establish and enforce engineering quality standards, including test automation, CI/CD quality gates, and code quality metrics.
  • Develop and present executive dashboards and insights to support data-driven decision-making.
  • Partner with business, technology, and client stakeholders to ensure alignment of delivery with strategic objectives.
  • Champion continuous improvement and AI-led transformation initiatives, including intelligent automation, Agentic AI adoption, and productivity enhancement.
  • Lead QA and automation excellence programs, ensuring strong adoption of modern testing frameworks.
  • Mentor and develop delivery leaders across onsite and offshore teams to build a strong quality-first and engineering excellence culture.

Required Experience & Skills

  • 20+ years of experience in IT services, program delivery, or portfolio management.
  • Strong expertise in delivery governance, quality assurance, and large-scale transformation programs.
  • Strong experience managing onsite–offshore delivery models and global teams.
  • Hands-on understanding of software engineering and test automation, including:
    • Java / J2EE ecosystems
    • Selenium WebDriver
    • Playwright / modern automation frameworks
    • API testing and CI/CD integration
  • Experience in managing multi-project, multi-technology environments.
  • Experience in managing Large Managed Services Programs
  • Strong knowledge of Agile, DevOps, ITIL, or Lean methodologies.
  • Exposure to AI/ML initiatives, GenAI tools, and AI-driven transformation programs.
  • Experience in driving AI adoption for QA, automation, and delivery optimization.
  • Strong stakeholder management experience at executive and client leadership levels.
  • Strong analytical skills with ability to define and interpret delivery and quality metrics.
  • Expertise in risk management, compliance, and audit processes.

 Key Competencies

  • Strategic leadership and execution focus
  • Global delivery (onsite–offshore) management
  • Strong technical awareness of modern engineering practices
  • Data-driven decision making
  • AI and automation mindset
  • Process excellence and transformation leadership
  • Risk and issue management
  • Strong communication and stakeholder influence
  • Exposure to GenAI platforms (Azure OpenAI, AWS Bedrock, etc.) and Agentic AI solutions
  • Experience leading AI-led transformation or automation CoE initiatives
  • Experience in global delivery or enterprise-scale transformation programs