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Service Delivery Director Jobs (NOW HIRING)

BairesDev

Delivery Director - Remote Work

$217K/yr

... technical services delivery organizations where leaders manage multiple concurrent client ... Director/VP/C-level to manage delivery expectations and escalations. Preferred : • MBA. • ...

BairesDev

Delivery Director - Remote Work

$217K/yr

... technical services delivery organizations where leaders manage multiple concurrent client ... Director/VP/C-level to manage delivery expectations and escalations. Preferred : • MBA. • ...

Telus Digital

Director, Delivery

Charlottesville, VA · On-site

$160K - $216K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location & Flexibility Our Director, Delivery is an integral part of our Product Delivery ...

Snowflake

Sr. Technical Delivery Director

Menlo Park, CA · On-site

$245K - $321K/yr

The Services Sr Delivery Director leads our teams of Technical Consulting Managers and Solutions Architect teams that deliver on the Snowflake Service Delivery (SD) offerings to meet the customer ...

Meta

Area Director, Delivery

Menlo Park, CA

$249K/yr

Meta is seeking an experienced Area Program Delivery Director to join our Data Center Engineering & Construction Team. Our data centers are the foundati.

PacifiCorp

Director, Investment Delivery

Portland, OR

$224K/yr

... service excellence, environmental sustainability, inclusion and belonging. General Purpose Direct ... Direct Investment Delivery department to ensure delivery of Pacific Power's current, annual capital ...

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Service Delivery Director information

See salary details

$36.5K

$213K

How much do service delivery director jobs pay per year?

As of Jun 16, 2026, the average yearly pay for service delivery director in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What does a Service Delivery Director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a Service Delivery Director, and why are they important?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a Service Delivery Director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

More about Service Delivery Director jobs
What cities are hiring for Service Delivery Director jobs? Cities with the most Service Delivery Director job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
Who are the top companies hiring for Service Delivery Director jobs? The top employers for Service Delivery Director jobs are:
What states have the most Service Delivery Director jobs? States with the most job openings for Service Delivery Director jobs include:
What job categories do people searching Service Delivery Director jobs look for? The top searched job categories for Service Delivery Director jobs are:
Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 47% Full Time, 45% Part Time, and 6% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.
Application Delivery Director

Application Delivery Director

Spruce Infotech

Lake Forest, IL • On-site

$209K/yr

Contractor

Posted 13 days ago

Job description

This role serves as a senior delivery leader responsible for driving the successful execution of large-scale application and digital initiatives across a complex enterprise environment. The ideal candidate brings strong executive presence, a proven track record of leading multi-team delivery efforts, and the ability to partner with internal stakeholders and external vendors to ensure high-quality outcomes. This is a delivery-focused leadership role, requiring both strategic oversight and hands-on engagement to move initiatives forward.
Key Responsibilities
  • Lead end-to-end delivery of large-scale application initiatives across multiple workstreams and teams
  • Provide executive-level oversight of project execution, ensuring alignment to timelines, budgets, and business objectives
  • Partner with business and technology leaders to define delivery strategies, priorities, and success metrics
  • Coordinate and hold accountable third-party vendors, consulting partners, and internal delivery teams
  • Drive execution across a Microsoft-centric (but heterogeneous) technical environment that includes Dynamics 365, Azure, and Power Platform
  • Support delivery of UI/UX-driven initiatives and evolving AI/ML-enabled capabilities
  • Identify and proactively manage risks, dependencies, and delivery challenges
  • Ensure adherence to delivery standards, governance models, and best practices
  • Communicate progress, risks, and outcomes to senior leadership and executive stakeholders

Required Skills & Experience
  • 10+ years of experience in IT delivery leadership or program leadership roles
  • Proven track record leading large, complex technology initiatives relying on multiple teams and vendors
  • Strong executive presence with the ability to influence senior stakeholders
  • Ability to take initiative and operate both strategically and tactically
  • Strong communication, leadership, and organizational skills
  • Experience delivering enterprise applications within Microsoft ecosystems (e.g. Dynamics 365, Power Platform, Azure)
  • Demonstrated ability to manage and hold external vendors accountable
  • Strong understanding of software delivery lifecycles (Agile, hybrid, or traditional)

Preferred Skills & Experience
  • Experience within insurance or regulated industries
  • Hands-on technical background earlier in career (development, engineering, or architecture)
  • Familiarity with Dataverse, Power Apps, Power Automate, and Azure integrations
  • Exposure to UI/UX transformation and/or AI/ML initiatives

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