ZipRecruiter

Log In

1

Service Delivery Director Jobs (NOW HIRING)

Instrument

Delivery Director (Freelance)

Charleston, WV · Remote

$217K/yr

The Role We're looking for an experienced Delivery Director to join us on a fixed-term basis to provide leadership coverage during a planned leave. This is a unique opportunity to step into a senior ...

Ivionics, LLC

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Director of Service Delivery Are you a hands-on service delivery leader who thrives at the intersection of operational excellence and team development? We are IVIONICS--an established technology ...

In-Telecom

Director of Service Delivery

Louisiana, MO · On-site

$170 - $190/hr

Director of Service Delivery Application Deadline: 17 August 2026 Department: Service Desk Employment Type: Full Time Location: Louisiana Reporting To: Lauren Rogers Compensation: $170,000 - $190,000 ...

Spark Tek Inc

Delivery Director - ServiceNow

San Jose, CA · On-site

$248K/yr

... are seeking a Delivery Director for ServiceNow to lead and manage the successful delivery of ... Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and ...

Omnidian

Director, Field Service Delivery

$217K/yr

This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service ...

Omnidian

Director, Field Service Delivery

$217K/yr

This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service ...

BNY Mellon

Director, ETF Service Delivery

Boston, MA · On-site

$127K - $250K/yr

We're seeking a future team member for the role of Director, ETF Service Delivery to join our team. This role is located in New York, NY. In this role, you'll make an impact in the following ways:

previous pagenext page

Showing results 21-40

All JobsTransportation and Storage JobsLogistics JobsWarehouse Delivery Manager JobsService Delivery Director Jobs

Service Delivery Director information

See salary details

$36.5K

$213K

How much do service delivery director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service delivery director in the United States is $198,967.00, according to ZipRecruiter salary data. Most workers in this role earn between $212,000.00 and $212,000.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

More about Service Delivery Director jobs

What cities are hiring for Service Delivery Director jobs?

Cities with the most Service Delivery Director job openings:

What are the most commonly searched types of Service Delivery jobs?

The most popular types of Service Delivery jobs are:

Who are the top companies hiring for Service Delivery Director jobs?

The top employers for Service Delivery Director jobs are:

What states have the most Service Delivery Director jobs?

States with the most job openings for Service Delivery Director jobs include:

What job categories do people searching Service Delivery Director jobs look for?

The top searched job categories for Service Delivery Director jobs are:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $198,967 per year, or $95.7 per hour.

Delivery Director (Freelance)

Instrument

Charleston, WV • Remote

$217K/yr

Contractor

Posted 7 days ago

Job description

Instrument is a digitally native design and technology company built to help brands unlock their full potential. Since 2005, our team of makers, thinkers, and storytellers has partnered with leading brands like Google, Nike, Uber, ŌURA, and Eventbrite to craft digital experiences that create impact and drive results.

Unlike traditional agencies, we don’t just design—we build. Our work lives at the intersection of taste and technology, powered by curiosity, thoughtful curation, and a commitment to delivering the most fitting solution for every brief. We bring this to life across three core offerings: Brand, Marketing, and Product.

As a member of our freelance network, you’ll collaborate with our teams to bring bold ideas to life—whether launching new brands, building digital products, or shaping experiences that move people. We welcome collaborators from all backgrounds and experiences who share our curiosity, creativity, and care for craft.

We believe great work comes from diverse perspectives and shared purpose. If you’re passionate about learning, experimenting, and making work that matters, we’d love to hear from you.
The Role

We're looking for an experienced Delivery Director to join us on a fixed-term basis to provide leadership coverage during a planned leave. This is a unique opportunity to step into a senior leadership role with immediate impact—guiding delivery across a portfolio of work, partnering closely with executive leadership, supporting new business pursuits, and helping shape how we deliver exceptional work for our clients.

This role sits at the intersection of delivery, operations, and business growth. You'll partner with Growth and studio leadership to develop proposals, shape scopes of work, evaluate staffing approaches, and ensure we're setting both our teams and our clients up for long-term success.

What You'll Do
  • Partner with Growth and executive leadership on proposals, new business pursuits, and client expansions by developing delivery approaches, shaping scopes of work, staffing plans, timelines, and commercial assumptions.
  • Contribute to pitch teams by bringing operational thinking, delivery strategy, and risk management to complex opportunities.
  • Author and support Executive Producer with SOWs, lead contract negotiations, and ensure new projects are set up for success.
  • Lead delivery across a portfolio of client engagements, ensuring work is delivered on time, within budget, and at a consistently high level of quality.
  • Partner with executive leadership to connect delivery strategy with business goals, financial health, staffing, and client success.
  • Review complex scopes, staffing plans, timelines, and forecasts to identify risks early and create practical recovery plans.
  • Build and improve operational systems, delivery practices, and team rituals that increase predictability and consistency across projects.
  • Guide delivery leaders through complex client situations, escalations, and operational challenges with confidence and clarity.
  • Partner with Growth, Finance, Staffing, and discipline leaders on forecasting, resource planning, and portfolio health.
  • Coach and support Executive Producers and other delivery leaders, fostering accountability, collaboration, and sustainable ways of working.
  • Help evolve delivery operations through improved tooling, documentation, AI-enabled workflows, and continuous process improvement.
  • Drive change thoughtfully, balancing immediate business needs with long-term operational improvements.
  • Partner with Growth and executive leadership on proposals, new business pursuits, and client expansions by developing delivery approaches, shaping scopes of work, staffing plans, timelines, and commercial assumptions.
  • Contribute to pitch teams by bringing operational thinking, delivery strategy, and risk management to complex opportunities.
What You'll Bring
  • Significant experience leading delivery organizations, PMOs, or production teams within a digital agency, consultancy, or product organization.
  • Experience overseeing a portfolio of complex digital work rather than managing individual projects alone.
  • Strong operational and financial acumen, including forecasting, staffing, utilization, margins, and delivery planning.
  • Experience building scalable delivery systems, operational frameworks, and team processes—not simply executing existing ones.
  • Experience partnering on new business efforts, including proposals, scoping, staffing strategies, estimating, and client presentations.
  • Strong commercial acumen with the ability to balance client goals, delivery quality, team health, and business outcomes.
  • Exceptional judgment navigating ambiguity, competing priorities, and executive-level decision making.
  • Experience leading managers and developing high-performing delivery teams.
  • Strong client partnership skills with the ability to build trust through transparency, strategic thinking, and calm leadership.
  • Curiosity around emerging technologies and AI, with an interest in improving how teams work through better tools and workflows.
  • Excellent communication skills and the ability to align diverse stakeholders around a shared path forward.
What We Offer
The expected contract pay range: $103-$113 per hour. Contract compensation is determined by location, experience, and skillset.  We have three regional pay ranges that are adjusted for cost of living (US1 +15%, US2 +7.5%, US3 Base), *learn more about our pay philosophy and cost of living adjustments.
 
Benefits may be available in accordance with applicable law and company policy, including eligibility based on hours worked and duration of assignment. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.