ZipRecruiter

Log In

1

Service Delivery Director Jobs in Florida (NOW HIRING)

Miratech

Delivery Director

Miami, FL · On-site +1

$202K/yr

  • Medical

We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ...

Miratech

Delivery Director

Miami, FL · On-site +1

$202K/yr

  • Medical

We are a global IT services and consulting company that brings together enterprise and start-up ... We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful ...

ENFRA LLC

Regional IS Delivery Director, BAS

Orlando, FL · On-site

$197K/yr

... Service sector. We believe in growth-not just for our business, but for our people. Our team ... Overview The Regional IS Delivery Director of BAS is responsible for planning, procurement strategy ...

ENFRA LLC

Regional IS Delivery Director, BAS

Orlando, FL · On-site

$197K/yr

... Service sector. We believe in growth-not just for our business, but for our people. Our team ... Overview The Regional IS Delivery Director of BAS is responsible for planning, procurement strategy ...

BSA Lifestructures Inc

Director of Delivery Process

Tampa, FL · On-site

$198K/yr

  • Medical

  • Dental

  • Vision

Director of Process Delivery BSA is seeking a Director of Process Delivery to lead the multi-disciplinary processes of project delivery operations for Architecture, Engineering, and Interior Design ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Director JobsService Delivery Director Jobs in Florida

Service Delivery Director information

See Florida salary details

$27.3K

$159.2K

How much do service delivery director jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery director in Florida is $148,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $158,400.00 and $158,400.00 per year, depending on experience, location, and employer.

What does a service delivery director do?

A Service Delivery Director oversees the delivery of services to clients, ensuring that operations run smoothly and meet agreed-upon standards. They manage teams, coordinate with clients, and work to continuously improve service quality and customer satisfaction. Their role often involves setting service level agreements (SLAs), monitoring performance metrics, and resolving any issues that arise. Service Delivery Directors also play a key part in strategic planning, budgeting, and aligning service delivery with organizational goals.

What are the key skills and qualifications needed to thrive as a service delivery director?

To thrive as a Service Delivery Director, you need expertise in service management, project delivery, and a strong background in business or IT, often supported by degrees in management or information technology. Familiarity with ITIL frameworks, service management platforms like ServiceNow, and relevant certifications such as ITIL or PMP is highly valuable. Strong leadership, problem-solving, and communication skills help build relationships with clients and lead diverse teams effectively. These competencies ensure efficient service delivery, consistent client satisfaction, and alignment with organizational goals.

How does a service delivery director typically collaborate with cross-functional teams to ensure client satisfaction?

A Service Delivery Director regularly works with cross-functional teams such as IT, operations, sales, and customer support to oversee the end-to-end delivery of services. This collaboration ensures that client requirements are clearly communicated, projects remain on schedule, and any issues are quickly addressed. Directors often facilitate meetings, align team objectives, and monitor service level agreements to maintain high client satisfaction. Building strong internal relationships and fostering a collaborative culture are essential parts of the role.

What is the difference between Service Delivery Director vs Service Manager?

AspectService Delivery DirectorService Manager
ResponsibilitiesOversees multiple service teams, strategic planning, client relationships, and overall service delivery performanceManages daily service operations, team performance, and customer satisfaction within a specific service area
Required CredentialsTypically requires a bachelor’s degree, relevant certifications (e.g., ITIL), and extensive experience in service managementUsually requires a bachelor’s degree, certifications like ITIL, and experience in service or support roles
Work EnvironmentStrategic, cross-departmental, often executive-level interactionsOperational, team-focused, customer-facing

The Service Delivery Director focuses on strategic oversight and high-level client relationships, while the Service Manager handles daily operations and team management. Both roles require relevant certifications and experience, but differ mainly in scope and level of responsibility.

What are the most commonly searched types of Service Delivery jobs in Florida?

The most popular types of Service Delivery jobs in Florida are:

What are popular job titles related to Service Delivery Director jobs in Florida?

For Service Delivery Director jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Service Delivery Director jobs in Florida look for?

The top searched job categories for Service Delivery Director jobs in Florida are:

What cities in Florida are hiring for Service Delivery Director jobs?

Cities in Florida with the most Service Delivery Director job openings:

Service Delivery Director jobs near you
Infographic showing various Service Delivery Director job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $148,687 per year, or $71.5 per hour.

Delivery Director

Miratech

Miami, FL • On-site, Remote

$202K/yr

Full-time

Medical

Posted 14 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability. In this role, you will lead the successful implementation of MiraCloud solutions while ensuring
client satisfaction, operational excellence, timely delivery, and profitability. As Delivery Director, you will lead customer implementation programs while developing and scaling MiraCloud's project management practice. You will oversee Project Managers, establish delivery governance and implementation standards, and ensure successful customer outcomes across multiple engagements. The role combines delivery leadership, operational excellence, customer relationship management, and people leadership. You will partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence.
Responsibilities:
  • Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
  • Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
  • Establish, scale, and continuously improve MiraCloud's project management practice, delivery governance, and implementation standards.
  • Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
  • Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
  • Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
  • Perform other duties as may reasonably be required in alignment with the purpose of the role.

Qualifications
  • 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
  • Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
  • Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
  • Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
  • Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
  • Strong executive-level stakeholder management, customer relationship management, and communication skills.
  • Existing authorization to work in the United States; visa sponsorship is not available for this role

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply