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Service Delivery Jobs (NOW HIRING)

AVI Systems

Service Delivery Coordinator

Denver, CO

$19.25 - $25.75/hr

The Service Delivery Coordinator plays a pivotal role within FORTÉ by serving as the initial point of contact for service issues being reported by our customers. This role will support FORTÉ ...

T-Mobile

Service Delivery Manager - GOV

Downers Grove, IL · On-site

$84K - $151K/yr

Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and ...

R1

Director Service Delivery

Jenkintown, PA · On-site

$117K - $194K/yr

Essential Responsibilities Design and develop regular and ad-hoc presentations to client executives highlighting pertinent updates relating to client needsExecute the R1 strategy as a team member who ...

Nile Global Inc

Global Service Delivery Manager

Our goal is to deliver Campus Network-as-a-Service (NaaS) that makes network operations virtually invisible to our customers by pushing the boundaries of autonomy. Imagine a network that continuously ...

Optus, Inc

Service Delivery Coordinator

Jonesboro, AR · On-site

$17.50 - $18/hr

The Service Delivery Coordinator is a highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with ...

Bertelsmann

Service Delivery Representative

Pleasant Prairie, WI · On-site

$15.25 - $20.75/hr

The Client Services Representative will manage customer accounts, ensuring service level agreements ... Create deliveries daily and monitor order processing. * Monitor stock availability to ensure timely ...

Lightedge

Service Delivery Project Manager

Ashburn, VA · On-site

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Lightedge

Service Delivery Project Manager

Phoenix, AZ · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Lightedge

Service Delivery Project Manager

Chicago, IL · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

Lightedge

Service Delivery Project Manager

Dallas, TX · Hybrid

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on ...

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All JobsService Delivery Jobs

Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do service delivery jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are some common challenges faced by professionals in Service Delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What are the key skills and qualifications needed to thrive in Service Delivery, and why are they important?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.
More about Service Delivery jobs
What cities are hiring for Service Delivery jobs? Cities with the most Service Delivery job openings:
What are the most commonly searched types of Service Delivery jobs? The most popular types of Service Delivery jobs are:
What states have the most Service Delivery jobs? States with the most job openings for Service Delivery jobs include:
Service Delivery jobs near you
Infographic showing various Service Delivery job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 47% Full Time, 44% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Quality Service Delivery Manager

Quality Service Delivery Manager

Anveta, Inc.

Los Angeles, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Please send candidates asap who are fully aligned with the JD.
Request Title: Quality Service Delivery Manager
Desired Start Date: 5/18
Duration: 6 Months, Hrs/Wk:40.00
Work Location: Los Angeles, CA (Westwood/Downtown areas, 4 days onsite per week)
Description:
This role is responsible for end-to-end service delivery during the design, build, and deployment phases, ensuring that all telecommunications services and infrastructure are delivered on time, on budget, and in compliance with contractual service expectations.
In addition, this role owns Quality Assurance and Quality Control (QA/QC) across all deliverables, ensuring that designs, implementations, and documentation meet project standards, contractual obligations, and acceptance criteria.
Primary Focus: "Are we delivering the right solution, at the right quality, in alignment with the contract?"
Key Responsibilities
A. Service Delivery (Build Phase Ownership)
Own delivery of telecommunications services across: WAN (SP2), LAN (SP3), Network Equipment (SP4), Telephony (SP7)
Ensure alignment with Contractual requirements (Addendum 1 precedence)
Manage:
Service delivery plans, milestones, and dependencies
Coordination across Service Packages and vendors
Provide single point accountability for service delivery outcomes
B. Service Performance & SLA Alignment
Define, track, and report on:
Service Level Agreements (SLAs)
Key Performance Indicators (KPIs)
Ensure delivered solutions meet:
Availability requirements
Performance thresholds
Security and compliance standards
C. QA/QC Governance (Critical Function)
Establish and enforce Quality Management Plan
Define:
Acceptance criteria for all deliverables (HLDs, LLDs, deployments)
Traceability to requirements
D. Acceptance & Readiness Assurance
Own service acceptance readiness:
Integration testing
Acceptance testing support
Venue Implementation and other service delivery evidence and documentation for approvals
Ensure:
Deliverables are "contract-safe"
No overcommitment risk in designs or plans
Key Skills & Experience
10+ years telecom / network service delivery experience
Strong knowledge of:
ITIL / ITSM
PMI / program delivery frameworks
Experience with:
Large-scale infrastructure deployment (multi-site / multi-vendor)
SLA-driven environments
Strong QA/QC and technical governance experience
Ability to operate in high-pressure, milestone-driven environments
Success Measures
On-time delivery of milestones (SPS / VROS)
First-pass acceptance of deliverables
SLA compliance at handover to operations
Minimal rework due to quality gaps
Positive Integrator / acceptance feedback

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