ZipRecruiter

Log In

1

Service Delivery Jobs in New York (NOW HIRING)

Chain IQ

Service Delivery Manager

Jersey City, NJ

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

TranSquared inc

M365 Service Delivery

Tarrytown, NY · On-site

The IT M365 Service Delivery Principal role oversees a number of key functions within the IT Enterprise Services department that enable the delivery of a high-quality service to end users, and to ...

Socket.dev

Service Delivery Manager

Manhattan, NY · On-site

$130 - $140/hr

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

ALL ROLES

Service Delivery Manager

Manhattan, NY · On-site

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

Working under the supervision of our Director of Service Delivery, you will interact regularly with our remote technical support team, on-site technicians, and various key client contacts. This role ...

Ivionics

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Director of Service Delivery Are you a hands-on service delivery leader who thrives at the intersection of operational excellence and team development? We are IVIONICS-an established technology ...

Ivionics, LLC

Director of Service Delivery

Hauppauge, NY · On-site

$214K/yr

Director of Service Delivery Are you a hands-on service delivery leader who thrives at the intersection of operational excellence and team development? We are IVIONICS--an established technology ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

This position partners closely with the Head of Service Delivery to oversee all operational aspects for the Service Delivery Team, including strategic projects and initiatives. The incumbent provides ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key role in shaping regional service strategy and performance. Our Work in ICT We are an internal service ...

Cisco

Service Delivery Manager (Remote)

New York, NY · On-site

$152K - $197K/yr

As a Senior Service Delivery Leader, you will be the primary advocate for your assigned customers, holding full accountability for the end-to-end service delivery lifecycle. You will drive high-value ...

next page

Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in New York

Service Delivery information

See New York salary details

$31.7K

$102.8K

$175.6K

How much do service delivery jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service delivery in New York is $102,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in New York?

The most popular types of Service Delivery jobs in New York are:

What cities in New York are hiring for Service Delivery jobs?

Cities in New York with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $102,773 per year, or $49.4 per hour.

Service Delivery Manager

Tata Consultancy Service Limited

Queens Village, NY • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Must Have Technical/Functional Skills
  • Infrastructure Operations Management
  • Vendor and OEM Management
  • Project Delivery & Transition Management
  • Root Cause Analysis (RCA)
  • Technical Escalation Management
  • Business Continuity & Disaster Recovery Planning
  • Stakeholder Management

Roles & Responsibilities
  • Own end-to-end delivery of infrastructure services.
  • Ensure services meet agreed SLAs, OLAs, and KPIs.
  • Monitor service performance, availability, and capacity.
  • Drive continuous improvement initiatives to enhance service quality.
  • Conduct regular service reviews with stakeholders and customers.
  • Ensure timely incident response and escalation management.
  • Drive Root Cause Analysis (RCA) and corrective actions.
  • Identify recurring issues and implement preventive measures.
  • Minimize service disruptions during releases and upgrades.
  • Assess risks associated with infrastructure modifications.
  • Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Apply