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Service Delivery Manager Jobs in New York (NOW HIRING)

Chain IQ

Service Delivery Manager

Jersey City, NJ

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

ALL ROLES

Service Delivery Manager

Manhattan, NY · On-site

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Socket.dev

Service Delivery Manager

Manhattan, NY · On-site

$130 - $140/hr

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Retool, Inc.

Service Delivery Manager

Manhattan, NY · On-site

$143.28 - $208.24/hr

ABOUT THE ROLE Retool's Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands‑on, embedded delivery role. You will ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key role in shaping regional service strategy and performance. Our Work in ICT We are an internal service ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

Cisco

Service Delivery Manager (Remote)

New York, NY · On-site

$152K - $197K/yr

Must Have Skills: * 10+ Years of proven experience overseeing all aspects of service delivery for major accounts, including full P&L and budget responsibility. * Solid project management skillsets ...

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Service Delivery Manager information

See New York salary details

$31.7K

$102.8K

$175.6K

How much do service delivery manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service delivery manager in New York is $102,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in New York?

The most popular types of Service Delivery jobs in New York are:

What are popular job titles related to Service Delivery Manager jobs in New York?

For Service Delivery Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in New York look for?

The top searched job categories for Service Delivery Manager jobs in New York are:

What cities in New York are hiring for Service Delivery Manager jobs?

Cities in New York with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in New York as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $102,773 per year, or $49.4 per hour.

Service Delivery Manager

Chain IQ

Jersey City, NJ

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

About the Role

We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the effective delivery of Managed Services across the assigned scope.

You will act as the primary interface between local stakeholders and the global delivery organization, ensuring that services are delivered in line with agreed expectations, performance standards, and governance frameworks. In addition, you will support the global sourcing community by facilitating coordination, alignment, and continuous improvement.

Key Responsibilities 1. Service Delivery Management (Core Accountability)
  • Own and oversee the end-to-end delivery of Managed Services within the assigned scope
  • Ensure services are delivered in line with contractual commitments, SLAs, and performance targets
  • Monitor and track service performance, KPIs, and delivery outcomes
  • Identify and proactively address delivery risks, issues, and escalations
  • Drive service quality, efficiency, and stakeholder satisfaction
  • Act as the central coordination point across delivery teams and functions for your geography
2. Stakeholder Management & Interface Role
  • Serve as the primary point of contact for local business stakeholders
  • Ensure clear communication, alignment of expectations, and responsiveness
  • Translate business needs into actionable requests for delivery teams
  • Facilitate collaboration between stakeholders and global delivery teams
  • Manage escalations and ensure timely resolution
3. Governance & Performance Management
  • Support and participate in governance forums and operational review meetings
  • Provide structured reporting on service delivery, performance, and improvement actions
  • Ensure transparency on pipeline, workload, and delivery status
4. Global Sourcing Community Support
  • Support the coordination and effectiveness of a global sourcing community
  • Facilitate alignment between regional demand and global delivery capabilities
  • Promote adoption of standard processes, tools, and ways of working (without owning sourcing execution)
  • Contribute to knowledge sharing and continuous improvement initiatives
  • Act as a connector between local needs and global expertise
5. Continuous Improvement & Operational Excellence
  • Identify opportunities to improve service delivery, processes, and stakeholder experience
  • Support implementation of process enhancements and operating model improvements
  • Drive adoption of tools, reporting standards, and best practices
  • Contribute to building a high-performing and scalable service delivery environment
Qualifications & Experience
  • Bachelor's degree in Business, Supply Chain, or related field
  • 10 years of experience in service delivery, account management, or procurement environments
  • Proven experience managing service performance, stakeholders, and delivery governance
  • Experience in global or cross-regional environments
  • Understanding of procurement needs is a must have
  • Ability to speak with senior leadership
  • Fluent English and Spanish is essential

What We Offer
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for New York City and Chicago metro areas is $120,000 to $170,000, plus individuals may be eligible for an annual discretionary bonus. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, qualifications, skills, location and applicable employment laws. In addition, our Total Rewards package includes medical, vision and dental coverage, 401(k), and a wide range of paid time off options.  

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.

Information for agencies: Applications sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

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