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Service Delivery Manager Jobs in New York (NOW HIRING)

Chain IQ

Service Delivery Manager

Jersey City, NJ

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

Chain IQ

Service Delivery Manager

Jersey City, NJ · On-site

About the Role We are seeking a Service Delivery Manager (North America) to join a global procurement services organization. Based in the United States, this role is responsible for ensuring the ...

PureGym US

Service Delivery Manager

Manhattan, NY · Hybrid

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

ALL ROLES

Service Delivery Manager

Manhattan, NY · On-site

$105K/yr

The Service Delivery Manager plays a vital role in creating, managing, and maintaining long-term, healthy relationships between PureGym and its technology service providers. Reporting to the ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Inspiroz

Service Delivery Manager

New York, NY · On-site

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Inspiroz

Service Delivery Manager

New York, NY · Remote

ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Service Delivery Manager (SDM) to join our service delivery management team. As an SDM, you will play a crucial ...

Astronomer

Service Delivery Manager

New York, NY · On-site

About the Role As a Service Delivery Manager, you play an important role in advancing the mission of Astronomer's Professional Services team, helping accelerate and de-risk customer outcomes by ...

Brunswick Group

ICT Service Delivery Manager

New York, NY · On-site

$150K - $160K/yr

The Service Delivery Manager will report to the Group Head of ICT Service Delivery and play a key role in shaping regional service strategy and performance. Our Work in ICT We are an internal service ...

Apple Bank

Service Delivery Manager, AVP

Scarsdale, NY · On-site

$150K - $180K/yr

Hybrid/Scarsdale, NY Pay Range: $150,000 - $180,000 Apple Bank is seeking an experienced Service Delivery Manager to build and maintain relationships with the organization's business lines, as well ...

Cisco

Service Delivery Manager (Remote)

New York, NY · On-site

$152K - $197K/yr

Must Have Skills: * 10+ Years of proven experience overseeing all aspects of service delivery for major accounts, including full P&L and budget responsibility. * Solid project management skillsets ...

IPsoft

CRM/Service Delivery Manager

New York, NY · On-site

Ensure absolute quality standards of technical & business service * delivery. * Create, maintain ... Accompany account management or onsite/client visit presentations. * Act as mentor to new L1 CRMs ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in New York

Service Delivery Manager information

See New York salary details

$31.7K

$102.8K

$175.6K

How much do service delivery manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service delivery manager in New York is $102,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,500.00 and $140,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in New York?

The most popular types of Service Delivery jobs in New York are:

What are popular job titles related to Service Delivery Manager jobs in New York?

For Service Delivery Manager jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in New York look for?

The top searched job categories for Service Delivery Manager jobs in New York are:

What cities in New York are hiring for Service Delivery Manager jobs?

Cities in New York with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in New York as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 88% In-person, 6% Hybrid, and 6% Remote job distribution, with an average salary of $102,773 per year, or $49.4 per hour.

Service Delivery Manager

Queens Village, NY • On-site

Tata Consultancy Service Limited
See more jobs at Tata Consultancy Service Limitedexternal

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Must Have Technical/Functional Skills
  • Infrastructure Operations Management
  • Vendor and OEM Management
  • Project Delivery & Transition Management
  • Root Cause Analysis (RCA)
  • Technical Escalation Management
  • Business Continuity & Disaster Recovery Planning
  • Stakeholder Management

Roles & Responsibilities
  • Own end-to-end delivery of infrastructure services.
  • Ensure services meet agreed SLAs, OLAs, and KPIs.
  • Monitor service performance, availability, and capacity.
  • Drive continuous improvement initiatives to enhance service quality.
  • Conduct regular service reviews with stakeholders and customers.
  • Ensure timely incident response and escalation management.
  • Drive Root Cause Analysis (RCA) and corrective actions.
  • Identify recurring issues and implement preventive measures.
  • Minimize service disruptions during releases and upgrades.
  • Assess risks associated with infrastructure modifications.
  • Manage daily operations across: Data Centers, Servers (Windows/Linux), Network Infrastructure, Storage & Backup, Command Center operations, Workplace Technologies

Salary Range-$100,000-$140,000 a year
#LI-KR3
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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