How to become a service delivery manager?

To become a service delivery manager, you need a bachelor’s degree in computer science, information technology, or a related field. Experience in customer service, technical support, and management roles may help you get ahead in your career. You must be proficient with business software applications like Visio and Excel, along with customer relationship management and email applications. Excellent oral and written communication skills are a must since much of your job requires communicating with clients. Additional qualifications, such as industry certifications from professional organizations, are also useful additions to your resume.