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Service Delivery Manager Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization. You will earn $60,000 - $80,000 per year , along with the ...

Rentokil

Mgr, Tech Service

Rochester, NY

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Terminix

Service Manager

Rochester, NY

$57K - $92K/yr

... delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like ... The Service Manager at each local branch is responsible for ensuring this team is functioning ...

Rentokil

Service Manager

Rochester, NY

... delivery of Terminix products to our valued customers. What does a "Day-in-the-Life" look like ... The Service Manager at each local branch is responsible for ensuring this team is functioning ...

Rotork

Senior HR Specialist

Rochester, NY · On-site

Manage and optimise HR service delivery processes, ensuring timely and accurate execution of HR operations for lead country and wider region as needed. Ability to prioritise own day to day ...

Rotork

Senior HR Specialist

Rochester, NY

Manage and optimise HR service delivery processes, ensuring timely and accurate execution of HR operations for lead country and wider region as needed. Ability to prioritise own day to day ...

Pwc

Managed Services - SAP BRIM - Manager

Rochester, NY

$99K - $232K/yr

... client service delivery - Managing project architecture and budgeting to achieve successful outcomes - Embracing emerging technologies to drive innovation in SAP consulting services - Building ...

Lumina Agency INC

Client Service Associate

Rochester, NY · On-site

$45K - $49K/yr

... we manage. We are seeking a dedicated and detail-oriented Client Service Associate to support daily client operations and ensure a high standard of service delivery. This role is ideal for ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Rochester, NY

Service Delivery Manager information

See Rochester, NY salary details

$28.6K

$92.7K

$158.4K

How much do service delivery manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service delivery manager in Rochester, NY is $92,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $126,300.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Rochester, NY look for?

The top searched job categories for Service Delivery Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Delivery Manager jobs?

Cities near Rochester, NY with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 62% Full Time, and 38% Part Time. Highlights an 100% In-person job distribution, with an average salary of $92,687 per year, or $44.6 per hour.

IT Service Delivery Manager

Fairport, NY • Hybrid

Just Solutions
IT Services • 1 - 10 employees
Learn more about Just Solutionsexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Looking for a leadership opportunity where you can shape team performance, elevate the client experience, and play a key role in operational success? Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Service Delivery Manager to help lead our growing service organization.

You will earn $60,000 - $80,000 per year, along with the opportunity to join a company that values leadership, collaboration, and professional growth.

Our benefits package includes:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

WHAT CAN YOU EXPECT AS OUR IT SERVICE DELIVERY MANAGER?

Enjoy a consistent Monday-to-Friday schedule from 8:00 AM to 5:00 PM. Depending on business needs and your role, in-office and hybrid.

In this IT Service Delivery Manager role, you will ensure top-notch service delivery by guiding technicians on daily priorities, managing ticket queues, and providing timely client support. You will mentor team members in performance development and uphold service standards and KPIs. Collaboration with operational leadership, resource coordination, and addressing escalated client concerns will be key aspects of your role. Your leadership will help create an exceptional customer experience and position your team for ongoing success.


QUALIFICATIONS THAT SET YOU APART

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

JOIN OUR TEAM!

Just Solutions, Inc. is more than just an IT company; we are your comprehensive technology partner committed to helping businesses flourish in today's dynamic digital landscape. From network infrastructure and cloud services to security measures and system enhancements, we offer complete support that keeps our clients connected and ahead of the competition. With over 25 years of experience, we provide innovative solutions and outstanding service that adapt to the ever-changing needs of modern enterprises. If you're excited about tackling complex challenges and advancing technology, we'd love to hear from you!


Applying for our IT Service Delivery Manager position is easy. Complete our streamlined application in just a few minutes and take the first step toward joining a company where your expertise will be valued and your career can continue to grow.


Must have the ability to pass a background check

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