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Service Delivery Jobs in Georgia (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$203K/yr

Director, Service Delivery Position Title: Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading ...

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $125/hr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer (COO) Employment Type: Full-Time Accelecom is a leading provider of high-speed fiber optic network ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager is responsible for managing the operational delivery of services for assigned customer accounts. The role serves as the primary liaison between ...

Datavant

Service Delivery Supervisor

Johns Creek, GA · On-site

The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Service ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Service ...

KNAPP

Service Delivery Manager

Kennesaw, GA · On-site

WHAT YOU GET TO DO The Service Delivery Manager will function as direct contact for IT-related issues overseeing that IT infrastructure is included properly as provided by KNAPP and IT services. The ...

Fortuna Cysec Inc

Service Delivery Manager

Atlanta, GA · On-site

Fortuna CySec is seeking a strategic and client-centric Service Delivery Manager, inspired by the client-focused excellence of professional services firms. In this high-impact role, you will serve as ...

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as Handling escalated situations and driving a positive work environment. The Service ...

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All JobsService Delivery JobsService Delivery Jobs in Georgia

Service Delivery information

See Georgia salary details

$24.5K

$79.3K

$135.5K

How much do service delivery jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service delivery in Georgia is $79,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Georgia?

The most popular types of Service Delivery jobs in Georgia are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $79,321 per year, or $38.1 per hour.

Service Delivery Manager

American Technology Services

Atlanta, GA • On-site

Full-time

Re-posted yesterday

Job description

Job Summary:
American Technology Services (ATS) is a Managed Services Provider focused on delivering high-quality managed IT services, network support, and cybersecurity services. The Service Delivery Manager is responsible for fostering client relationships and providing technical expertise, ensuring that clients' business objectives are met through strategic advisement and effective service delivery.
Responsibilities:
• Provide dedicated on-site support for a clients’ network & infrastructure
• Continuously analyze the existing hardware, software, and network capabilities and consult with client management and other relevant departments to create recommendations for the client.
• Consult with systems and users to gather information about needs and requirements to improve the system's efficiency when they provide innovative solutions to their requests.
• Assist on projects of various technologies, including infrastructure cloud migrations, network refreshes, and virtualization refreshes
• Ability to work individually and in team environments both internally and with clients
• Assist with the troubleshooting and analysis of servers and networks systems
• Ability to multitask and to manage competing priorities effectively across multiple customers, ensuring on-time completion of action items
• Creating and maintaining client environment documentation
• Additional requirements may exist if offer of employment is extended
• Familiar with backup solutions
• Highly proficient in communicating with end-users
• Occasional after-hours dispatch may be required
Qualifications:
Required:
• Bachelor’s degree in a related field with more than 5 years equivalent experience
• Must have working knowledge with technologies such as O365, Azure, Active Directory, Cisco, Windows Servers
• Proven customer service and problem-solving skills, working directly with clients
• Proficient analytical skills with good verbal/written communication
• Excellent documentation skills
• Ability to identify and document IT needs and/or vulnerabilities based upon best practices
• Service-oriented with the ability to build solid relationships and become a trusted advisor to clients
• Gain and maintain awareness of the client environment, culture, challenges, and areas for improvement
• Assist end-users through new set-up instructions / procedures
Preferred:
• Microsoft, Cisco, VMware or other technical certifications always a plus
• Experience in the Managed Services Sector is a plus
Company:
Managed IT Services, MSP, MSSP, Cybersecurity, InfoSec, Cyber Insurance, Cloud, Government Cloud, GCC, GCC High Founded in 1994, the company is headquartered in Fairfax, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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