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Service Delivery Jobs in Houston, TX (NOW HIRING)

Procom

Service Delivery Manager

Houston, TX · On-site

Service Delivery Manager On behalf of our MSP client (with a focus on healthcare), Procom is searching for a Service Delivery Manager for a permanent role. This position is onsite at our client ...

Creative ITC

Service Delivery Manager

Spring, TX · Hybrid

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...

New

Creative ITC

Service Delivery Manager

TX · On-site

The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a ...

New

Sulzer

Service Delivery Manager

Pasadena, TX · On-site

$80 - $100/hr

## Field Service ManagerApplylocations: Pasadenatime type: Full timeposted on: Posted Todayjob requisition id: JR103650Sulzer is a leading engineering company with a proud heritage of innovation. Join ...

Leidos

Customer Service Delivery Manager

Houston, TX · On-site

$107K - $195K/yr

Join our team as a Customer Service Delivery Manager (CSDM) supporting our NASA customer. In this mission-critical leadership role, you will oversee service delivery across assigned NASA Centers ...

New

Hp

Managed Service Delivery Project Manager

Spring, TX · Hybrid

Managed Service Delivery Project Manager Description - Overview The Project Manager (PM) for Managed Service Delivery (MSD) applies advanced subjectmatter expertise to lead highly complex, multi ...

Carvana

Customer Service Delivery Advocate

Houston, TX · On-site

$19 - $21/hr

Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in Houston, TX

Service Delivery information

See Houston, TX salary details

$27.7K

$89.7K

$153.3K

How much do service delivery jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service delivery in Houston, TX is $89,710.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $122,200.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Houston, TX?

The most popular types of Service Delivery jobs in Houston, TX are:

What cities near Houston, TX are hiring for Service Delivery jobs?

Cities near Houston, TX with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $89,710 per year, or $43.1 per hour.

Service Delivery Manager

Procom

Houston, TX • On-site

Full-time

Re-posted 8 days ago

Job description

Service Delivery Manager
On behalf of our MSP client (with a focus on healthcare), Procom is searching for a Service Delivery Manager for a permanent role. This position is onsite at our client's Houston, TX 77092 location
Service Delivery Manager - Job Description:
Our client is seeking a Service Delivery Manager to join our staff augmentation team, delivering on-site managed IT services in Houston, TX. This role primarily supports a healthcare client in Central Northwest Houston, overseeing IT operations and acting as the day-to-day point of contact. The Service Delivery Manager will manage infrastructure, cybersecurity, and help desk personnel to ensure secure, scalable, and compliant systems that support business goals.
Service Delivery Manager - Responsibilities:
  • Manage multiple priorities between client initiatives, daily support functions, and ongoing infrastructure projects
  • Partner with client executive leadership and the management to align technology strategy with business goals
  • Oversee all aspects of IT infrastructure, including servers, cloud environments, and local networks
  • Coordinate with third-party platform vendors and ensure secure, high-availability systems
  • Collaborate on cybersecurity strategies and implement IT policies aligned with HIPAA requirements
  • Assist with training staff on cybersecurity best practices
  • Manage, coach, and mentor IT team of on-siteemployees
Service Delivery Manager - Mandatory Skills:
  • Bachelor's degree in IT, Computer Science, or a related field
  • Minimum of 7-10 years of experience in IT roles, including 3+ years managing IT teams
  • At least one IT certification: CompTIA Network+, CompTIA Security+, or CCNP
  • Strong management and cross-functional communication skills
  • Experience with system administration and enterprise software applications
  • Extensive experience with the Microsoft ecosystem
  • Strong problem-solving skills
Service Delivery Manager - Nice-to-Have Skills:
  • Strong knowledge of business systems used in healthcare
  • Experience with HIPAA Security Rule compliance
  • Experience working with HIPAA Covered Entities or Business Associates
  • Certifications such as CISSP, PMP, ITIL, Microsoft, Cisco, or Azure
  • IT Asset Management and Project management experience

Service Delivery Manager - Assignment Length:
This is a full time permanent position.
Service Delivery Manager - Start Date:
ASAP.
Service Delivery Manager - Assignment Location:
Houston, Texas, 77092 This position is onsite.

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