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Service Delivery Jobs in Dallas, TX (NOW HIRING)

Amaze Systems Inc.

Service Delivery

Frisco, TX · On-site

... service improvements to increase customer and account satisfaction - Ensures delivery of projects meet client and company expectations and needs - Participates in developing new business solutions ...

Computacenter

Service Delivery Manager

Plano, TX · On-site

$135K - $165K/yr

The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role ...

COMPUTACENTER PLC

Service Delivery Manager

Plano, TX · On-site

$135K - $165K/yr

The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service. This role ...

Ericsson

Service Delivery Manager

Plano, TX · On-site

Ericsson is seeking a highly motivated and results-driven Service Delivery Manager (SDM) to lead the successful execution of large-scale supply chain and hardware delivery programs across hyperscale ...

Jobtailor

Service Delivery Manager

Plano, TX · On-site

$90 - $130/hr

Serve as an escalation point for service delivery issues and ensure customer satisfaction. Requirements * Bachelor's degree in computer science, information technology, or related field, or ...

Centre Technologies

Service Delivery Manager

Dallas, TX · On-site

$80 - $120/hr

Service Delivery Manager The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants,establishesbest practices, and drives ...

Amadeus

Service Delivery Specialist

Irving, TX · On-site

Service Delivery Manager Location: Dallas, Texas (Hybrid) Position: Permanent The Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology ...

Amadeus

Service Delivery Specialist

Irving, TX · On-site

Service Delivery Manager Location: Dallas, Texas (Hybrid) Position: Permanent The Service Delivery Manager (SDM), is the customer advocate, empowering the voice of the customer for technology ...

NeerInfo Solutions

Service Delivery Lead

Dallas, TX · On-site

Experience with Sales Cloud, Service Cloud & Experience Cloud * Technical governance, design reviews, code quality, CI/CD and defect prevention * Agile delivery, sprint/release governance, risk ...

Fujitsu

Senior Service Delivery Manager

Richardson, TX · On-site

Senior Service Delivery Manager - Digital Workplace and Cloud The Service Delivery Manager (SDM) is accountable for the successful delivery of managed IT services across Infrastructure, End User ...

Arvato

Service Delivery Representative

Denton, TX · On-site

$15 - $20.50/hr

The Client Services Representative will manage customer accounts, ensuring service level agreements ... Create deliveries daily and monitor order processing. * Monitor stock availability to ensure timely ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Jobs in Dallas, TX

Service Delivery information

See Dallas, TX salary details

$28.7K

$92.9K

$158.8K

How much do service delivery jobs pay per year?

As of Aug 24, 2026, the average yearly pay for service delivery in Dallas, TX is $92,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $126,600.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Dallas, TX?

The most popular types of Service Delivery jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Service Delivery jobs?

Cities near Dallas, TX with the most Service Delivery job openings:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $92,928 per year, or $44.7 per hour.

Service Delivery

Amaze Systems Inc.

Frisco, TX • On-site

Contractor

Re-posted 15 days ago

Job description

- Manages functional areas and other managers or department leads in regional capability to ensure business objectives are met
- Identifies and implements process improvements
- Develops demand forecasts with account teams for large accounts
- Works with functional areas to plan and interpret projects or workload forecasts
- Prepares, recommends, and oversees development of rates, operating and personnel budgets
- Monitors spending for adherence to budget plans and analyzes budget
- Manages service improvements to increase customer and account satisfaction
- Ensures delivery of projects meet client and company expectations and needs
- Participates in developing new business solutions/proposals and introduces new technology
- Supports in the development and execution of infrastructure strategies and projects
- Monitors and maintains the performance, availability, and security of infrastructure systems
- Collaborates with other teams or customers to understand their infrastructure needs
- Implements and adheres to infrastructure best practices and standards
- Acts as a point of contact for resolving infrastructure-related issues and incidents
- Assists in creating and maintaining infrastructure documentation
- Participates in optimizing resource allocation for infrastructure projects and initiatives
- Has 20+ years of overall experience, with 10 years in mainframe infrastructure and 5 years in managerial leadership
- Holds a bachelor's degree in a relevant field or equivalent combination of education and experience
- Has 7+ years of relevant work experience in industry, with a minimum of 3 years in similar role
- Has proven experience in infrastructure technology management
- Has proficiency in project management and technical knowledge
- Is a continuous learner, staying updated with industry knowledge and technology
- Has P&L responsibility
- Aims for expansion of services to cover all aspects of infrastructure
- Focuses on project opportunities and transformation initiatives
- Implements ITIL process definitions and automation in service delivery
- Manages resources effectively
- Complies with equal employment opportunity laws and regulations.
Amaze Systems logo

About Amaze Systems

Sourced by ZipRecruiter

We strive to be the very best in our industry. We're the Best IT Specialists. We value our clients and their trust in us and hence, Our IT & Web Consultants don't hesitate to move mountains to give them high quality & innovative digital strategies, without resting, till they get the brand of their dreams. Our impeccable digital executions has helped several businesses multiply and increase their business enquiries substantially over years making us one of the most preferred online partners.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Dallas, TX, US

Social media

Twitter

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