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Service Delivery Jobs in Baltimore, MD (NOW HIRING)

Domino's Pizza

Delivery Drive

Stevensville, MD · On-site

From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value ...

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All JobsService Delivery JobsService Delivery Jobs in Baltimore, MD

Service Delivery information

See Baltimore, MD salary details

$28.8K

$93.3K

$159.5K

How much do service delivery jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service delivery in Baltimore, MD is $93,342.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,200.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Baltimore, MD?

The most popular types of Service Delivery jobs in Baltimore, MD are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $93,342 per year, or $44.9 per hour.

Service Delivery Engineer

Sealing Technologies, Inc.

Columbia, MD • On-site

$90 - $130/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Location:Columbia, MD
Type: Onsite
Travel: 15%

About Us:

Sealing Technologies, a Parsons Corporation company, is a trusted partner in providing powerful edge computing hardware and defensive cybersecurity solutions to protect the Federal Government and private enterprises. Our goal is to support the federal government, our allies, mission partners, and private industries in accomplishing their cybersecurity and defense objectives efficiently and securely through cutting-edge hardware, engineering, and integration services.

Position Overview:

Sealing Technologies, a Parsons Company, is looking to hire a Service Delivery Engineer to join the team. In this role, you will oversee end to end quality management, production oversight, inspection, and delivery of program kits to ensure every kit meets program performance standards. You will serve as the technical bridge between engineering, EMC production, and customer delivery.

Duties and Responsibilities:
  • Oversee quality management activities across program kit production, inspection, and delivery.
  • Establish and enforce kit-level quality acceptance criteria, test procedures, and inspection checklists.
  • Participate in and, at more senior levels, lead production readiness reviews, first article inspections, and final acceptance testing.
  • Partner with the EMC production team to ensure program kits are built, configured, tested, and packaged to program standards.
  • Conduct in-process and final inspections; document and disposition non-conformances.
  • Manage the kit delivery process from production release through customer receipt, including coordination with logistics, shipping, and customer points of contact.
  • Investigate quality issues and lead root cause analysis and corrective action across engineering and production.
  • Maintain quality records, inspection reports, and delivery documentation in accordance with program and contract requirements.
  • Collaborate with the Configuration Manager and engineering team to ensure delivered kits match the approved configuration baseline.
  • Support customer site acceptance, kit installation, and post-delivery technical issue resolution as needed.
Minimum Qualifications:
  • U.S. Citizenship.
  • Bachelor's degree in Engineering, Quality Management, Operations, or related field; equivalent experience may be considered.
  • 2-7 years of experience in service delivery, production engineering, quality management, or hardware delivery.
  • Experience overseeing hardware production, inspection, and delivery processes.
  • Experience with quality management systems (ISO 9001, AS9100, or equivalent).
  • Experience with root cause analysis, corrective action processes, and non-conformance management.
  • Experience coordinating across engineering, production, and customer delivery functions.
  • Ability to travel to the Enterprise Modernization Center (EMC) in Stevensville, MD as needed.
  • Strong attention to detail, process discipline, and written/verbal communication.
  • Willingness and ability to learn cabling and physical setup for servers, switches, and other networking equipment.
  • Comfortable working with hardware in a data center or server room environment, including running, organizing, and labeling cables.
  • No prior networking experience required (training will be provided for candidates eager to develop these skills).
  • Must be able to lift, carry, and move packages weighing up to 50 lbs repeatedly throughout the workday to support delivery order fulfillment.
Preferred Qualifications:
  • Active Secret clearance or ability to obtain one.
  • Experience supporting DoD acquisition programs and deployable hardware systems.
  • Experience or firm understanding of cybersecurity hardware, edge computing, or server systems integration.
  • Quality certifications (ASQ CQE, CQA, Six Sigma, or equivalent).
  • Experience with First Article Inspection (FAI) and Acceptance Test Procedures (ATP).
  • Experience interfacing directly with DoD customers on kit acceptance and delivery.
  • Familiarity with configuration management, technical data packages, and BOM-driven production.

Sealing Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. Working is no longer solely about the job. Here at Sealing Tech, we understand your happiness and health is vital to our success. We are innovative in our approach to cultivating balanced work environments and offer a plethora of added perks. Sealing Tech offers competitive compensation packages, health, dental, and vision insurance, retirement contributions, continuing education budgets, tuition reimbursement, flexible schedules, and generous vacation policies. Other perks include complimentary snacks, drinks & monthly catered lunches, and company retreats and gatherings. Plus, flexible work arrangements, pet friendly offices and quarterly merit bonuses for qualified employees. We are looking for a new member to join our team, take on challenges, be innovative and willing to grow with us. BUILD, SECURE, SOLVE.

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