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Service Delivery Jobs in Seattle, WA (NOW HIRING)

Datavant

Health Information Supervisor

Portland, OR · On-site

$23.05 - $29.42/hr

The Service Delivery Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service ...

McKinstry

Director of Delivery

Seattle, WA · On-site

$133K - $220K/yr

The Director of Delivery owns Edo's program delivery function across both building service provider and utility audiences. This role is directly accountable for the operational execution of Edo ...

McKinstry

Director of Delivery

Seattle, WA · On-site +1

$133K - $220K/yr

The Director of Delivery owns Edo's program delivery function across both building service provider and utility audiences. This role is directly accountable for the operational execution of Edo ...

Edo Energy

Director of Delivery

Seattle, WA · On-site

$133K - $220K/yr

The Director of Delivery owns Edo's program delivery function across both building service provider and utility audiences. This role is directly accountable for the operational execution of Edo ...

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All JobsService Delivery JobsService Delivery Jobs in Seattle, WA

Service Delivery information

See Seattle, WA salary details

$33K

$106.9K

$182.7K

How much do service delivery jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service delivery in Seattle, WA is $106,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $145,700.00 per year, depending on experience, location, and employer.

What is service delivery?

Service delivery refers to the process of providing services to customers or clients according to agreed standards and expectations. In organizations, service delivery involves planning, managing, and improving the way services are provided to ensure customer satisfaction and efficiency. This can involve direct interaction with clients, coordination between teams, and ensuring that services meet quality and performance standards. Service delivery is essential in sectors such as IT, healthcare, and public services, where reliable and effective service impacts overall client experience.

What are the key skills and qualifications needed to thrive in service delivery?

To thrive in Service Delivery, you need strong project management abilities, a solid understanding of service-level agreements (SLAs), and relevant experience or education in IT or business management. Familiarity with IT service management (ITSM) frameworks such as ITIL, as well as tools like ServiceNow or Jira, is often required. Excellent communication, problem-solving skills, and a customer-centric mindset help professionals stand out in this field. These competencies are vital for ensuring reliable service outcomes, maintaining client satisfaction, and driving continuous improvement in service processes.

What are some common challenges faced by professionals in service delivery roles, and how are they typically addressed?

Professionals in Service Delivery often face challenges such as managing client expectations, coordinating across multiple teams, and ensuring consistent service quality under tight deadlines. These challenges are typically addressed through clear communication, robust service level agreements (SLAs), and proactive issue resolution strategies. Successful Service Delivery teams also rely on regular feedback loops and performance metrics to identify areas for improvement and to maintain strong client relationships.

What is the difference between Service Delivery vs Customer Support?

AspectService DeliveryCustomer Support
Primary FocusEnsuring services are delivered efficiently and meet client expectationsAssisting customers with issues, questions, and troubleshooting
Work EnvironmentProject-based, client-facing, often involves coordination with multiple teamsCall centers, help desks, direct customer interaction
Required SkillsProject management, communication, technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsITIL, PMP, Service Management certificationsCustomer Service certifications, ITIL

Service Delivery focuses on managing the end-to-end process of providing services to clients, ensuring quality and efficiency. Customer Support centers on assisting individual customers with their issues and inquiries. While both roles involve client interaction, Service Delivery emphasizes process management, whereas Customer Support emphasizes direct problem resolution.

What are the most commonly searched types of Service Delivery jobs in Seattle, WA?

The most popular types of Service Delivery jobs in Seattle, WA are:

Service Delivery jobs near you
Infographic showing various Service Delivery job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $106,910 per year, or $51.4 per hour.

Health Information Supervisor

Datavant

Portland, OR • On-site

$23.05 - $29.42/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Datavant rating

7.1

Company rating: 7.1 out of 10

Based on 103 frontline employees who took The Breakroom Quiz

149th of 226 rated it services

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. 
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Service Delivery Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line People management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. This role provides support to the Service Delivery Manager. The Service Delivery  Supervisor will be responsible for maintaining workflow and productivity of HIS's as well as handling escalated situations and driving a positive work environment. The Service Delivery Supervisor will also assist in the new hire process, meeting with clients, and developing staff at multiple sites.

Position Highlights: 

  • Full-Time: Monday-Friday 8am - 5pm PST   
  • Location: This role will be performed at one location Vancouver, Washington
  • Lead a teams, managing workflow and maintaining quality assurance expectations for clients and Service Delivery teams 
  • Documenting information on multiple platforms using two computer monitors.
  • Preferred, 2 years minimum Leadership, Customer Service and Data Entry and Release of Information/HIM experience 
  • Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan with matching contributions & Tuition Reimbursement   

You will:

  • Have a passion to lead, train and motivate a growing and excited Team.
  • Communicate and collaborate with leadership on issues, opportunities, or challenges.
  • Lead Audit Team which receives requests from Payors
  • Review data and provide client and leadership solutions
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
  • Manage the Request coming in from the Risk Management Team of the client
  • Be the leader of client locations and plan for fluctuating needs.
  • Oversee the escalation calls from our centralized call centers
  • Participates in project teams and committees to advance operational Strategies and initiatives
  • Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table: 

  • A true leadership philosophy in which the goal of the leader is to serve
  • Ability to support clients and your Team working both on-site and remotely.
  • 1-2 years of Health Information related experience
  • Well-versed with HIPAA standards.
  • A knack for presenting to leadership, clients, and your Team via Video or in person.
  • Solution provider and forward thinking
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Power BI, MS Office

Bonus points if:

  • EMR experience with EPIC, or Cerner.
  • Previous production/metric-based work experience
  • Team building and experience elevating individuals' careers.

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. 

The estimated base pay range per hour for this role is:
$23.05—$29.42 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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